Customer Service Human Resources

OBJECTIVE / SKILL AREAS

To secure a position with an organization where acquired skill set can be utilized in achieving objectives, afforded opportunities to continue to develop professionally, build relationships with counterparts, focusing on positive outcomes, and be recognized as a valued contributor in a rich cultural environment.

Knowledge & Skill Areas:

•Excellent Customer Service

•Prioritization Skills

•Managerial Skills

•Human Resources

•Operations / Administration

PROFESSIONAL EXPERIENCE

Habitat Company, Chicago, Illinois

Property Manager - 2009 - 2016

Chicago Housing Authority

•Managed 925 - 1,500 CHA scattered sites units

•Prepared financial variance reports for the property

•Managed 50+ staff members, at various locations

•Oversaw the collection of rent, and recommended payment plans if needed

•Responsible for ensuring maximum occupancy in all units

•Attended Community Meetings with key stakeholders: Aldermen, Catholic Charites, CAPS, and Residents

•Responsible for all legal cases other than rent collection

•Trained staff for various property management duties

•Oversaw the maintenance staff for all work order request to completion

•Conducted resident's monthly meetings

•Completed unit inspections quarterly

•Prepared payroll for all staff members

South View Manor Nursing Home, Chicago, Illinois

Bookkeeper / Human Resources - 2005 - 2009

•Administered Payroll, recorded time, oversaw wage deductions, garnishments and union dues

•Responsible for accounts payable, submitted all invoices for monthly payments, and supply inventory

•Updated census on residents daily, providing reporting on status of availability of facility

•Conducted on-going communications with Social Security relating to resident fund management, and distribution of funds

•Conducted background checks on all new hires

UBM, Inc., Chicago, Illinois

Document Control Administrator - 2000 - 2005

•Coordinated required documentation for all identified bidding, processed check requests

•Tracked and logged all incoming bid documentation

•Notified appropriate agencies on bidding intentions

•Distributed various project documentation to key stakeholders

Chicago Housing Authority, Chicago, Illinois

CHA Police Department Front Desk Assistant - 1993 - 2000

•Managed the police stations front desk area

•Coordinated all incoming calls, routing to appropriate personnel

•Managed district vehicles and radio logs

Clerk II

•Responsible for daily inspections of housing proprieties, reporting necessary repairs

•Collected rental payments, prepared vacancy reports, interviewed applicants, verified employment and income requirements

EDUCATION, TECHNICAL SKILLS & PROFESSIONAL DEVELOPMENT

Prairie View A&M University, Prairie View, TX

Business Administration

Robert Morris Business College, Chicago, IL

Secretarial Studies

TECHNICAL SKILLS

Microsoft Office, Outlook

PROFESSIONAL DEVELOPMENT

Grace Hill Training

Leasing License - Exp. 2018

Public Housing Rent Calculation Specialist - Exp. 2018

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