Customer Service Manager

MARCUS A. LEE

**** **** **** *** • MetairieLA, **006

504-***-**** • *********@*******.***

SUMMARY

Resourceful, energetic, and well-rounded professional with 15 years of helicopter maintenance experience, 5 of which were in the position of Crew Chief repairing Blackhawk helicopters. Proven record of providing exceptional service, maintenance, and repairs. Demonstrated ability to assume first line supervisor in the absence of leadership. Self-motivated and confident in making independent decisions. Accustomed to working long hours. Exceptional work ethic, extremely disciplined, dependable. PROFESSIONAL EXPERIENCE

BRISTOW GROUP, INC., West Africa Business Unit, Nigeria 03/2011-04/2016

-Bristow Group Inc. is one of the world’s largest providers of helicopter services, providing the safest and most efficient helicopter transportation, maintenance, search and rescue and aviation support worldwide. A & P Mechanic, Alaska-Gulf of Mexico OperationsPBCTIX-281-***-****

Conducted missions on North Slope with Alaska D.O.T.

Solely responsible for all mission aircraft availability in Alaska.

Oversaw all scheduled and unscheduled maintenance in Gulf of Mexico.

Completed all maintenance log book entries for all maintenance conducted in Port Harcourt, Nigeria

Maintained aircraft while unsupervised on a daily basis. ERA HELICOPTERS, Lake Charles, LA 04/2010-01/2011

ERA Helicopters is the longest serving helicopter transport operator in the industry with over 170 helicopters operating in support of offshore oil and gas transport, air medical services, search and rescue operation, firefighting,flight-seeing and disaster relief efforts. ERA is one of the largest helicopter transport providers in the world.

A & P Mechanic

Provided maintenance for Euro Copter, Sikorsky S-+, and Augusta helicopters. ROTORCRAFT LEASING COMPANY, Galliano, LA 02/2008-03/2010 A & P Mechanic

Worked directly with Maintenance Manager to complete all maintenance due daily.

Completed parts ordering and receiving daily.

Assumed management position when Maintenance Manager was absent.

Repaired fiberglass cowlings and performed all sheet metal needs. AIR LOGISTICS, GNO Field Base 03/2007-02/2008

A & P Mechanic

Worked a 7/7 schedule under Maintenance Manager.

Inspected all aircraft daily.

Conducted all scheduled and unscheduled maintenance.

Completed aircraft log books for all maintenance conducted.

Performed sheet metal repairs to aircraft and equipment as needed. MARCUS A. LEE

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CHILI’S BAR AND GRILL, Mandeville, 10/2006-03/2007 Waiter.

Provided exceptional customer service to restaurant patrons which provided them with a pleasant dining experience.

Served as House Key Employee and House Certified Trainer. LOCKHEED MARTIN, Fort Polk, La. 01/2006-09/2006

General Aircraft Mechanic.

Responsible for serviceability checks before and after daily flight missions.

Continuously updated forms and records when recording aircraft maintenance.

Oversaw prop and rotor shop as parts inspector and rebuild. VERTEX AEROSPACE, Winder, Ga

Huey Phase General Mechanic

Responsible for tear down and rebuild of UH-1 Helicopters. D CO. 3-158 AVIATION REGIMENT, Giebelstadt/Bavaria, Germany. 01/2000-10/2005 Part-time Humvee / Five Ton Mechanic

Served as part-time Humvee / Five Ton Mechanic in military motor pool.

Oversaw soldiers as part of maintenance support team.

Implemented training for new soldiers upon their arrival in unit. UH-60 Blackhawk Mechanic / Crewman

Earned 3-1/2 years experience repairing Blackhawk helicopters. 01/2000-10/2005

Assumed first line supervisor in absence of leadership. EDUCATION AND TRAINING

Certified, MID-CONTINENT AEROTEK, Houston, TX

Licensed and Certified by the FAA

G.E.D., Riverdale High School, Jefferson, LA

CERTIFICATIONS

Certified/Licensed, Airframe Powerplant Mechanic, FAA Sikorsky S-76C++ Factory Course, West Palm Beach Florida Green Belt Lean Six Sigma Project Management

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