Manager Customer Service
Resume:
Sergio A Rodriguez-Lopez
502-***-**** (Cell)
Louisville, KY 40218
**********************@*****.***
Objective
To secure a management position with room to growth and advancement as long term career.
Summary
I have 21 years of experience, including as an Account Zone Manager, as a Line Production Worker and as an Insurance Agent in industries including
Wholesale Trade-Non-Durable Goods, Business Services and Insurance Agents, Brokers, and Service.
Most recently, I have worked as an Account Manager at Healthcare Services Group from February 2015 to Dec. 2015.
Experience
KBS, Louisville, KY Feb. 2015 to Present
Zone Manager
Supervised office staff. Resolved employee disputes. Trained employees on work procedures. Evaluated employee job performance. Recruited, interviewed, and hired employees. Explained work procedures and company policies to staff. Ensured policies and procedures were followed. Scheduled staff. Identified and resolved system problems. Monitored and ordered office supplies. Prepared inventory control reports. Ensured production goals were met. Arranged for necessary maintenance and repaired work. Consulted with managers and other personnel to resolved problems in areas such as equipment performance, output quality, and work schedules. Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria. Developed and update procedures, policies, and standards.
Reliable Staffing/Electrolux, Springfield, TN Jan. 2014 to Dec. 2014
Line Production Worker
Laid out and located structural components. Determined assembly and installation sequence. Performed heavy lifting. Kept pace with repetitive work.
Performed finishing operations, including riveting, assembling, using screws, fastening nuts and bolts. Used various power tools, including drills.
Experienced with gouges, measuring tapes.
Staff Partners/Crown Temporary Services, Hopkinsville, KY Feb. 2011 to May 2013
Warehouse Clerk/ Industrial Laborer
Staff Partners/Crown Temporary Services. Hopkinsville.
Clients Included: Martin Rea, Freudenberg, Group All, and Ames True Temper.
Production Line(s) of car parts, air filters and car ceilings.
Data entry and inventory control.
Received items to stock warehouses.
un pack merchandise.
Counted items received.
Logged items received.
Labeled items with identification tags, stamps, electronic markers, labeling equipment and stickers.
Stored items in warehouses, supply rooms and tool rooms.
Compared requisition orders with stock.
Inspected inventory for damage, defects to pull off from orders.
Maintained electronic records of inventories, shortages, shipments, expenditures, goods used and goods issued.
Used stock cards to maintain inventory control records.
Filled requisition orders.
Prepared special reports.
Management Cleaning Controls, J.C Penney Bradford Square, KY Aug. 2006 to Jan. 2010
Account Manager
Management cleaning controls, Hopkinsville, KY Company went out of business.
Recommended products to customers based on customer needs and interests.
Developed and managed accounts.
Developed and maintained business relationships with customers.
Met and exceeded monthly and yearly profitability goals.
Made recommendations based on tracking results.
Demonstrated excellent communication skills including telephone proficiency.
Presented and maintained a professional image at work and in the trade.
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Sergio Rodriguez-Lopez
Language skills Spanish, read, write and speak.
Displayed decision making skills.
Demonstrated strong organizational and planning skills.
Demonstrated excellent time management skills.
Multitasking.
Evidence & Property Custodian I
Fortune Investments Group, Los Angeles, CA Sept. 1995 to June 2003
Property/Leasing Manager
Managed residential real estate properties. Coordinated real estate activities such as leasing. Met with prospective tenants. Determined eligibility of
prospective tenants. Showed properties. Explained terms of occupancy. Directed collection of monthly assessments, rental fees, deposits, insurance
premiums and operating costs. Inspected grounds and facilities regularly. Ordered and directed repairs and maintenance. Conducted repairs and
maintenance. Used accounting software such as Intuit QuickBooks and TrackPro Services TrackPro Manager. My accomplishments included:
Manager over 300 unites in through the greater Los Angeles area, went to different location, to trained on site managers, collect rents, leasing and
customer service by resolving tenant issues, or processing evictions proper authorities, courts.
Grand Heating and Air Conditioning, Los Angeles, CA Jan. 1995 to Dec. 1997
Administrative Assistant/Site Coordinator
Assisted Owner/President of company with Administrative duties, general office duties, typing correspondence, invoices, AC/AP, payroll,
Filing, ordering supplies via various vendors, shipping and receiving and supervising of 20 men crew of service and installations.
Used software tools including MS Office 1997, Word, Excel, Peachtree, Account Payable/Receivable, Draw plans for installations.
Supervised office staff.
Resolved employee disputes.
Trained employees on work procedures.
Evaluated employee job performance.
Recruited, interviewed, and hired employees.
Explained work procedures and company policies to staff.
Ensured policies and procedures were followed.
Scheduled staff.
Directed billing and office support duties.
Monitored and ordered office supplies.
Prepared inventory control reports.
Knowledge sets include 10Key, calculators, Accounting software, Bookkeeping software, Calculators or accessories, Calendar and scheduling
software, Computer data input scanners.
Skills
10 Key By Touch, Administration, AP Style, Basic, Benefits Administration, Billing, Bookkeeping, Business Administration, C, Calculator, Communication Skills, Computer Skills, Corel Draw, Customer Relations, Customer Service, Data Entry, Decision Making, Doors, English, Fast, Features, File Management, General Office Duties, Imaging, Insurance, Inventory Management, Languages, Law Enforcement, Microsoft Excel, Microsoft Office, Microsoft Windows, Microsoft Word, Multi-tasking, Organizational Skills, Payroll Processing, Peachtree, Personnel, Police, Policy Analysis, Power Tools, Progress, Quality, Quickbooks, Read, Real Estate, Receiving, Receptionist, Repair, Safety, Scanners, Scheduling, Shipping, Spanish, Staff Training, Supervisory Skills, Telephone Skills, Time Management, Typing
Languages
English/Spanish
Certifications and Professional Licenses
Certificate: Certified Business Manager, Sierra Nevada Job Corps, 1985; Nevada
Education
1987 Roosevelt High School, KY
High School Diploma degree: General Education
Course Work Completed : Accounting Software, AP Style, Bookkeeping, Business Administration, Calculator, File Management, Inventory
Management, Law Enforcement, Payroll Processing, Peachtree, Police, Policy Analysis, Scanners, Shipping, Benefits Administration, Quick-books,
Real Estate.
Jefferson Co. Technical Community College, KY
Associate Degree of Administration: Business
Affiliations
Member of the FOE, Eagles, Toast Master
Honors
Member of the Local FOE Eagles, Student of the Month, SGA Treasurer/ Dorm President
References
References
Available upon Request.
Contact this candidate