Customer Service Sales

Darrell Millman

*********@*****.***

Cell: 302-***-****

Retail Manager

More than 20 years’ experience in sales / marketing with concentration in retail industry

Proven track record in developing new busines and maintaining existing relationships

Delivered consistent revenue growth

Work Experience

Assistant Store Manager

Lowes Home Centers Llc#658

Dallas, TX

March 2016-January 2017

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Inventory stock and reorder when inventory drops to a specified level

Instruct staff on how to handle difficult and complicated sales

Estimate consumer demand and determine the types and amounts of goods to be sold

Coach, train, and guide associates on living our brand and ensuring a pleasant shopping experience for repeat business

Opening and closing procedures including closing out the cash office and deposit verification

*Ensure departmental staffing and manage up to 230 associates at peak business season

*Complete associate evaluations and conduct weekly business reviews with department managers

Analyze all store financials to bridge gaps in performance to forecast Assistant Manager of Operations PT seasonal

Tuesday Mornings

Rehoboth Beach, DE

October 2015-February 2016

Temporary seasonal position to open and close the store during peak business times of the holiday season

Open the store including setting up cash registers and ensuring staffing is being met for the day

Manage associates to perform daily checklists, cleaning, and stocking conditions

Oversee all daily and nightly store functions to include cashing out and creating the daily bank deposit and make nightly deposits at the financial institution

Manage product flow and reset shelves as product sold through to include making new plannograms that fit the business needs

Store Manager

Redners Warehouse Markets

Dover, DE

January 2013-May 2015

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments, and increase efficiency

Plan and direct activities such as sales promotions, coordinating with other department heads as required

Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management

Establishing and Maintaining Interpersonal Relationships

Communicating with Supervisors, Peers, or Subordinates

Performing Administrative Activities

Organizing, Planning, and Prioritizing Work

Resolving Conflicts and Negotiating with Others

Experience with: Adobe Systems Adobe Photoshop software, Cell phones, Computer scanners, Desktop computers

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Inventoried stock and reordered when inventory drops to a specified level.

Instructed staff on how to handle difficult and complicated sales.

Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assigned employees to specific duties.

Enforced safety, health, and security rules.

Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised

Store Manager / District Manager

Food Lion

Salisbury, NC

November 1999-April 2012

DISTRICT MANAGER

Effectively managed daily operations of 13 high volume grocery stores

Conducted daily walks to ensure company standards were met for conditions and staffing

Responsible for store manager evaluations and pay rate increases

Interviewed and assessed all new management talent

Responsible for all labor and sales budgets verses company forecast

Responsible for daily conditions pertaining to in stock conditions, store conditions and customer satisfaction survey scores

Created individual training plans from store manager assessments to help coach and train to be more effective leaders

Highly involved in building bench strength with in store training and promoting

Proficient in building relationships organizationally working closely with Human Resources and Loss Prevention departments

Created district wide merchandising plans and grew relationships with vendors for compliance and outstanding service expectations

STORE MANAGER

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or terminating associates when appropriate

Enforce safety, health, and security rules

Performing for or Working Directly with the Public

Organizing, Planning, and Prioritizing Work

Communicating with Supervisors, Peers, or Subordinates

Resolving Conflicts and Negotiating with Others

Developing and Building Teams

Experience with: Cash registers, Credit card processing machines, Desktop computers, Fax Machines Education

High School Diploma or Equivalent, Education, General Cape Henlopen High School

Lewes, DE

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