Customer Service Project Management

I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883). Taranov

Mykhailo

********.*******@*****.***

Mobile ph. +48-730*-***-**

Kolejowa str. 47,

Warszawa,

01-210

Poland

Education

Bachelor in Law, 2011

Odessa State University of Internal Affairs – Odessa, Ukraine Master in International Relations, 2009

Odessa National University I.I. Mechnikova – Odessa, Ukraine Work experience & Achievements Employer:

Citibank Europe Plc.

Location:

Warszawa, Poland

Job Title:

Settlements Analyst

Start Date: Feb 2015

End Date: currently employed

• Consulting customer service officers and account managers regarding the status of trades

• Educating clients on correct and prevailing market practices

• Answering queries from various other teams involved in transaction processing and settlement activities

• Taking part in process of improvement initiatives in order to scale up process and mitigate human errors

• Resolving Ad Hock queries

• Securities transaction processing

• Updating static data in custody systems

• Reporting – preparing various reports for a number of stakeholders I put strong emphasis on supporting, resolving and consulting client`s on their requests. It helped me to achieve the overall recognition among client`s and colleagues as a “person to go to” in case of any issue. Furthermore I was involved in a number of new projects where got a chance to apply my previously acquired knowledge in VBA development and project flow, enabling different teams to upscale their daily process, increase effectiveness as well as mitigate a chance of potential errors. I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no 133 position 883). Employer:

Elite-Shipping-LTD

Location:

Odessa, Ukraine

Job Title:

Sales & Operations Officer

Start Date: Sep 2010

End Date: Aug 2014

• Development of a sales lead

• Consulting customers on their queries

• Providing clients with support in processing their orders

• Communication with suppliers, manufacturers, carriers, foreign agents, port authorities

• Analysis of the market

• Processing of import, export and transit documentation, drafting and conclusion of contracts

• Payments control

Certifications & Trainings Professional Certificate in International

Investment Fund Services

The Institute of Banking

IFSC, 1 North Wall Quay, Dublin 1

2016

Managing Project Scope

International Institute of Learning, Inc,

IELTS ( International English Language Testing

System )

British Council, Academic Level – 6,5 2014

Online courses:

Introduction to Agile Project Management

Mastering Agile Scrum Project Management

Project Management for the Business Analyst

Microsoft Excel - Data Viz with Excel Charts &

Graphs

Powerpoint 2010

Excel 2010 VBA

SQL for Newbs: Beginner Data Analysis ( in

progress)

SQL for Newbs: Beginner Data Analysis ( in

progress)

Skills

• Analytical and observation

• Communication and problem solving

• Goal oriented and ready to take initiatives

• Languages: Russian / Ukrainian (Native);

English (Fluent); Polish / Arabic (Beginner)

• Organizational abilities

• Proficient in MS Office 2016 (VBA developer)

• Time management

Summary

Passionate about new challenging tasks. Highly motivated and result oriented, willing to pursue career in the field of international business, which will allow me to use analytical and communication skills as well as take advantage of experience and knowledge in various fields.

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