Customer Service Engineer
Resume:
STEVEN ANDRE FORD
Fairburn, GA 30213
******@*****.***
PROFILE
A highly motivated individual with vast experience in industrial and manufacturing practices and applications; with proven expertise in developing corrective methods, controls and procedures to improve work environments. Great inter personal skills and organizational skills in relation to meeting deadlines without compromising accuracy and quality of work. Has vast knowledge in several different computer software applications; I’m seeking a challenging position that will enable me to utilize my knowledge, training, and experience.
WORK EXPERIENCE
ATLANTA PUBLIC SCHOOLS
SUBSTITUTE TEACHER, TECHNOLOGY Atlanta, Georgia
December 26, 2006 – Present
•ALGEBRA
•CHEMISTRY
•P.E HEALTH
•GENERAL STUDIES
CARVER POLICE DEPT, ATLANTA GEORGIA
MARCH, 2015 – JULY, 2016
•CORPORAL
•DETECTIVE
•GEORGIA POST CERTIFIED POLICE OFFICER
•FIELD INVESTIGATION OFFICER
•GEORGIA POST CERTIFIED MOTORCYCLE
•SWAT CERTIFIED 2010
ATLANTA POLICE DEPT, Atlanta Georgia
December 26, 2006 – October 23, 2014
Georgia Post Certified Police Officer
Field investigation Officer
Strike Team (Crime suppression unit)
Motor Cycle Unit (Georgia Post Certified Motorcycle)
RED DOG (High risk warrants/Narcotics Unit)
SWAT Certified 2010
ICIS/ Certified
HOME DEPOT, Atlanta, Georgia March, 2006 – December, 2006
Flooring Specialist- Assist customers in the selection of flooring materials
Utilize the SOSI computer system to determine accurate measurements and orders
Customer service
TIGHITCO, Atlanta, Georgia
Manufacturing Engineer; Contract period June 20, 2005 – October 28, 2005
Provided leadership and management of 10 employees.
Participated in the plan and design of several manufacturing processes in the plant.
Maximized efficiencies by analyzing workflow, assembly methods, and work force utilization.
Determined parts and tools needed to achieve manufacturing goals according to product specifications.
Implemented Continuous Flow, 5-S and other Lean Management principles.
Updated Plant Layout using Micro Station
STANDARD TEXTILE, Augusta, Georgia
Manager Trainee December 10, 2004 – June 15, 2005
Supervised 25 employees including schedules, daily assignments, evaluations, etc.
Participated on the Quality team to assure that products met the standards of the customer and our company.
Managed the correction of deficiencies in the extractors that directly affected the output of the product.
Responsible for the operation of the machinery
Assisted the technicians with machine repairs
UNITED PARCEL SERVICE, Hodgkin’s, Illinois
Plant Engineer Summer Intern 2002
Responsible for the AROL audit on the conveyor belts throughout the entire facility.
Supervised and wrote contracts for outside vendors.
Responsible for organizing mechanics lockers and uniform inventory.
Supervised the maintenance of the facilities HVAC systems and Overhead doors.
Updated the emergency evacuation drawings using AutoCAD 2000.
Attended daily meetings to gain insight on the company’s operations.
UNITED PARCEL SERVICE, Hodgkin’s, Illinois
Plant Engineer Summer Intern 2001
Responsible for the AROL audit on the conveyor belts throughout the entire facility.
Responsible for implementing my findings from the AROL audit, entered data into the database and performed comparison analysis tracking the computer’s accuracy.
EDUCATION
Bachelors of Science in Industrial Manufacturing Technology, May 2004
Northern Illinois University, DeKalb, Illinois
ACTIVITIES & COMMUNITY INVOLVEMENT
ALPHA PHI ALPHA FRATERNITY INC., DeKalb, Illinois
April 2000 – Present
Served as Sergeant at Arms, Vice President, and President.
Organized fundraisers that generated revenue for the chapter.
UNDERGRADUATE STUDENT GOVERNMENT, DeKalb, Illinois
November 1999- December 2000
Served as a Senator and Public Relations Chair
CHICAGO SOUTHSIDE AUTISM CHAPTER OF ASA, Chicago, Illinois
September 1998 – November 2004
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