Customer Service Representative

Ramanda Dotson

Dallas, TX

**********@*****.*** - 214-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Beacon Hill Staffing - Dallas, TX - November 2016 to December 2016 Inbound calls, 10-key, data entry, alpha-numeric, create/update spreadsheets, corresponding via email, create/ reset login credentials, and update customer's accounts. Administrative Assistant/Receptionist

Duboise Trucking Co. - Dallas, TX - September 2014 to March 2016 Inbound/outbound calls, work from home, collections, filing, data entry, collections, 10-key, copying, faxing, greet customer's, issue visitor badges, monitor sign in log, answer/transfer calls, schedule appointments, schedule meetings, order office supplies, update and create spreadsheets, log tracking, track and contact drivers, assist with invoices, set up truck loads and deliveries, provide drivers with truck load information and routes, maintain and update the company records for deliveries as well as pick ups. Customer Service Representative

PFSweb - Dallas, TX - October 2012 to April 2014

Customer Service Representative, inbound calls, place orders, check status of orders, look up items on the intranet using two systems, data entry, 10 key, and track orders by contacting shipping company. Customer Service Representative

Federal Reserve Bank of Dallas/ Temp Agency - Dallas, TX - May 2010 to September 2012 Inbound call center, data entry, 10-key, filing, enrolling customers check to go direct deposit, check status of enrollments, and help customers verifying checks.

Customer Service Representative

General Information Services LLC - Dallas, TX - October 2008 to December 2008 Perform driving, background, credit, professional/personal references checks in a timely manner, filing, faxing, alphanumeric 10-key, data entry, update customers file, follow-up on calls, and call appropriate agencies or groups to verify required information.

Sales Associate

Top Notch Music & More - Dallas, TX - September 2007 to June 2008 Cashier, sales, scan items, create sales tags, process card transactions, balance drawer, inventory, stocking, and write down sales transactions.

Customer Service Representative

Greyhound - Dallas, TX - October 2005 to September 2007 Inbound/Outbound call center, data entry, 10 key, filing, look up bus schedules, provides schedule, routing, transfers, and current fare to customers, accept payments, process refunds, contact customers to provide requested bus information,and prepares accurate travel documents (tickets), reissue or re-route tickets, if necessary to ride bus.

EDUCATION

High school or equivalent

H. Grady Spruce High School

Medical Assistant

Everest College-Dallas

SKILLS

Customer Service (10+ years), Data Entry (10+ years), 10-Key (10+ years), Filing (10+ years), Clerical (10+ years), Call Center (10+ years), MS word, excel, access, and office (10+ years), Alpha numeric (10+ years) ADDITIONAL INFORMATION

I'm an hardriven person, as well as a fast learner and always willing to learn and experience new things. Excel in listening to customers problem and creating a solution within the company policy to satisfy the customer. Expert knowledge and written communication, organized and detailed-oriented, strong skills in prioritizing tasks, time management, and meeting deadlines. Overall I love challenges and work great under pressure in a timely manner!

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