Customer Service Sales

Deloris Batiste

Phone: 832-***-**** Email: *******@*******.***

PROFESSIONAL PROFILE

Dedicated customer service professional who uses effective communication, and organizational skills while maintaining a positive business relationship. Act as a liaison, provide product/services information, and resolve any emerging problems that customers might face with accuracy and efficiency. Proven ability to ensure excellent service standards and maintain high customer satisfaction.

QUALIFICATIONS

Customer Service / Inventory / MS Office Suite / Data Entry / Filing / Shipping and Receiving / Multi-line Phone Operation / Cataloging / Conflict Resolution / Marketing Knowledge / Documentation Skills / Listening / Quality Focus / Problem Solving

PROFESSIONAL EXPERIENCE

Adroit/United Airlines - Houston, Texas Claims/Shipping Clerk 2015-2016

Assist Passengers with their lost baggage Claims

Getting description of the lost bag(s) and detail information of the its ‘contents

Give all information collected from passengers to tracers to complete claim transaction

Used computerized system to ship lost items to passengers using USPS and FedEx as delivery service

Cypress-Fairbanks ISD – Houston, Texas Program Leader 2012 – 2015

Conducted after-school activities with smaller groups of children

Ensured safety of assigned students

Completed incident reports as required for parents and manager

Created monthly progress reports for each child

DeVry University – Houston, Texas Customer Service Attendance Clerk 2011 – 2012

Called students with attendance problems daily

Printed students’ warning and dismissal letters using SalesForce Report (CRM)

Scanned and indexed letters of warning and dismissal using Oracle application

Filed all class attendance records

Created Adobe PDF files for annual student records

Convergys / Sprint – Houston, Texas Customer Care Representative 2007 – 2009

Received inbound telephone calls from customers

Managed client accounts dealing with billing problems, account changes, payments, and adjustments

Used computerized system for tracking information and troubleshooting

Documented every account with the issues and resolutions

Met and exceeded targeted Service Level Agreements

Dillard’s Department Store – Houston, Texas Sales Associate 2006 – 2007

Utilized sharp customer service skills to increase customer satisfaction and sales

Opened and closed assigned in-store department

Displayed plan-o-grams for designer point-of-sale displays

Maintained appropriate clothing inventories and assured proper placement

Adecco /Hewlett Packard – Houston, Texas File Clerk 2003 – 2006

Maintained all daily shipping files

Managed all signatures on Bill of Ladings from staff processors and freight attendants

Verified all deliveries on data report then assembled transaction orders and Bill of Ladings for all filings

EDUCATION

Technical Management, DeVry University; Houston, Texas

Broadcast Technology, Houston Community College; Houston, Texas

Speech and Drama, Southern University; Baton Rouge, Louisiana

VOLUNTEER

Northwest Assistance Ministries Receptionist

My Brother’s Keeper Receptionist

West University Senior Services Receptionist

The Ensemble Theatre Usher

Contact this candidate