Customer Service Project Management

Phone:980-***-**** Email:******.****@*****.***

Targeting Network Administrator & System Administrator Positions

ITT Technical Institute, Strayer University and soon to be a DeVry University graduate offering a strong academic background in Electronics, Computer Network Systems, Project Coordinator, Project Management and Information Security/Cybersecurity combined with excellent hands on experience in networking. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Able to quickly learn and master new technology to equal success in both team and self-directed settings and proficient in a range of computer systems, languages, tools and testing methodologies. Strong skill set with Analog Circuits, Digital Circuits, PCB design, schematic capture, board layout, vendor interface analysis and simulation. Diverse in managing and maintaining a server rooms, PC’s, routers and switches and Installing software applications to user standards.

Education

DeVry University-Masters of Science Information Systems Management– Graduation Date: March-2019

Strayer University-Masters of Science Information Systems – Graduation Date: March-2016

ITT Technical Institute-Bachelor of Science Information Security & Cybersecurity- Graduation Date: June-2015

ITT Technical Institute-Associate of Applied Science Computer Network Systems - Graduation Date: Sept-2013

Technical Summary

Operating Systems:

Linux (Fedora, Red Hat), Unix (Solaris), Windows (7, 8, XP), Android, Apple

Languages:

C, C++, Java, Pascal, Assembly Languages (Z8000, 808x, DSP)

Methodologies:

TL9000, Digital Six Sigma

Software:

MS Office, Adobe Framemaker, Madcap Flare, DriveImageXML, Fire Fox

Databases:

DOORS, Oracle, SQL

Tools:

Teamplay, Clearcase, Clearquest, M-Gatekeeper, Excel, Visio,

Hands on Skills:

AC Electronics, DC Electronics, Switches and Routers, Microsoft Networking Operating System (Desktop, Server 2008, Active Directory) Database Development, Linux Systems Administration, Linux Operating System, C Programming, Computer Programming, Data Analyst, Business Analyst, Network Engineering, Assistant Supervisor, Market Associate, Sales Representative, Assistant Manager, Communications, System Administrator, Systems Engineering, Cybersecurity, Technical Support Analyst, Infrastructure Security, Infrastructure Network Communications, Cybercrime Forensics, Cyber Hacking, Risk Management, Security Analyst, Project Management, Security Polices and Implementation Project Cost and Budget Management, Project Risk Management, Juniper Network Experience, Networking Administrator and Security Analyst. Project Coordinator, Project Specialist.

Work History

BridgeTek Solutions-Lead Tech/Help Desk/Laptop Support (2015 to Present) Handle laptop deployment and issues for Rock Hill School District #3. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients. Research required information using available resources. Follow standard processes and procedures. Identify and escalate priority issues per Client specifications. Redirect problems to appropriate resource. Accurately process and record call transactions using a computer and designated tracking software. Offer alternative solutions where appropriate with the objective of retaining customers and clients business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to students where necessary. Stay current with system information, changes and updates.

TCI Network Solutions-Jr. Network Administrator (2015 to 2015) Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; Juniper Network Experience, troubleshooting network problems. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

Goodwill-Computer Technician (2014 to 2015) Install and configure local area data communications networks which may carry data, voice and video communications following organization standards. Install, operate and maintain network services, routers, concentrators, hubs, switches, modems and other network devices following technical plans. Resolve network communications problems to ensure user’s access to networks. Install or repair Windows or Macintosh computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations. Respond to user questions and explain the operation of network applications and equipment. Assist in the maintenance of standards and documentation. Perform other related duties as required.

CSC Technical Solutions-Jr. Linux Network Administrator (2013 to 2014)

Responsible for effective provisioning, installation/configuration, operation, maintenance of systems hardware, software and Linux infrastructures. Participates in technical research and development to enable continuing innovation within the network infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. Assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. Accountable for Linux and Windows systems that support GIS infrastructure. Accountable for Linux, Windows and Application systems that support Asset Management.

Rx Express Marketing–Senior Account Executive (2013 to 2013) Communicating with target audiences and managing customer relationships. Networking with a range of customers, colleagues, suppliers and partner organizations. Sourcing advertising opportunities, placing ads in the press, local, regional, national, special publications and securing accounts.

Stone Works–Stone Mason (2007 to 2012) Laid stone and brick to build stone and brick structures, such as piers, walls, sidewalks, curbstones, driveways and basketball courts. Very strong knowledge of masonry tools and various power tools. Managed two teams of five individuals. Lead multiple driveway, retainer wall and patio projects. Wired circuit boards, lights and switches.

Tender-Care–Bookkeeper & Data Analysis (1996 to 2010) Assisted with budget preparations; handled accounts, maintained, paid bills, prepared financial statements and reports including the profit and loss statement and balance sheets, plus data entry. Identify problematic areas. Analyze and problem solves issues with current and planned systems as they relate to the integration and management of client data. Technical expertise regarding database design and database development. Proficient in MS Word, Excel, Access, and PowerPoint.

Ryder/Xerox–Customer Service/Technician/Delivery Personnel (1996-2007) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation. Responsible for install, deinstall and configuration of Xerox document centres, fax machines, scanners, printers and blueprint copiers.

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