PROFILE

Information Management Expert, Certified Project Management Professional and Six Sigma Black Belt with extensive experience in business and process transformation, and increasing responsibility across a diverse spectrum of specialties and industries. Leading multidisciplinary teams including IT resources towards development and implementation of information systems and policies in an Agile and Scrum environment. Defining business requirements and mechanisms to manage, aggregate, process, audit and improve quality of information as well as the implementation of business intelligence and data analytics/reporting tools such as Cognos. Able to balance the needs of customers, shareholders and employees while fostering a spirit of collaboration, embracing change, and consistently delivering on commitments.

CORE COMPETENCIES

Master Data Management Data / Business Analysis People Leadership

Data Governance Business Requirements Customer Experience

Six Sigma Quality Management Vendor Management Outsourcing

Project Management – PMI Certified Sales Lead Generation Consumer Finance

Change Management Process Design and Improvement GMAC Insurance

Qualitative & Quantitative Analysis Quality Assurance / Acceptance Testing ISO9000

Information Technology System Life Cycle SEI Capability Maturity Model

Commercial Real Estate Eloqua / Salesforce / Informatica Marketing Analytics

EDUCATION

B.S., Institute of Technology of Cd Juarez - 160 Semester Hours

Major: Computer Systems Engineering - GPA: 3.73 out of 4.0

PROFESSIONAL CREDENTIALS

Project Management Professional Certification by Project Management Institute (PMI)

DMAIC Six Sigma Master/Black Belt Program Certification by General Electric

DMAIC Six Sigma Green Belt Certification by General Electric

Lean Methodology by General Electric

Consumer Finance Collection and Skip Tracing by General Electric

Information Analyst Associate Certification by Electronic Data Systems

PROFESSIONAL EXPERIENCE

COSTAR GROUP, Washington, DC 2015 – 2016

DATA GOVERNANCE & QUALITY

Company quality and data governance leader in charge of a team composed of 17 data and quality analysts located across different business sites. Also, responsible to set short and long term goals for the analytics advisory and reporting teams dedicated to provide data services for customers and company researchers. In addition, in charge of business processes analysis and continuous improvement.

Established program objectives and effectively communicated priorities for all functions reporting to quality and data governance as well as IT groups based on customer feedback and organizational goals.

Implemented a quality program that enabled CoStar to audit and measure the data quality level for the US tier 1 markets and set appropriated improvement goals in a Software as a Service (SaaS) environment.

Evaluated overall performance, analyzed data/information trends meticulously, identified problems and deficiencies, implemented corrective action and change plans that improved data quality by 10% on average in Chicago, District of Columbia, Northern New Jersey, Dallas and Manhattan markets among other markets in the first 3 months.

Created a multi-level dashboard and provided visibility to Chief Execute Officer and senior management of the Customer Experience key indicators performance for the CoStar Suite product data and calls.

HIBU (FORMERLY YELLOWBOOK), King of Prussia, PA 2009 – 2015

DATA MANAGEMENT & OPERATIONS (2013 - 2015)

Promoted to Director level and responsible for data teams of up to 130 members located in the United States and the Philippines. Increased responsibilities and effectively led multiple customer data services/operational processes and effectively allocated resources and managed multiple IT projects in a cross-functional environment.

Implemented digital marketing strategies by executing data acquisition, profiling, integration, and migration to new systems that improved traditional lead generation process for hibu. Served as Data Leader for the implementation of a Customer Relationship Management tool, Salesforce.com, and the digital marketing and customer engagement tool, Eloqua. Optimized the aggregation of the information and allowed almost instant delivery of premium leads to 2500+ nationwide sales representatives.

Directed work for IT team, Data Governance team as well as operations and marketing functional groups. Reduced department budget by 40% within a period of a year without impacting customer service level agreements (SLAs). Executed project management activities and streamlined operational processes, eliminated non-value added activities, relocated and automated manual efforts, reduced head count and eliminated non-relevant vendor services. Resulted in an annual cost saving of $4 million.

Planned, developed and executed a $10 million department budget that included quarterly budget reduction goals and expected performance for a period of 2 years. The budget scope included technical and non-technical resources, vendors, outsourced human resources, software and licenses cost, database, system and data costs, travel expenses, etc. Quarterly goals were met consistently as per plan.

Served as program manager for the creation and execution of a global data services strategy spanning the United States, United Kingdom, Spain, Chile, Argentina, and Peru. Led the technology teams and main business Process

Owners towards the globalization of technical resources and standardization of data processing mechanisms across the multiple countries.

SENIOR MANAGER, DATA GOVERNANCE (2009 – 2013)

Focused on delivering innovative and robust data mastering solutions to both internal and external customers through the use of cutting edge technologies, intelligent deployment of human resources, and efficient process execution. Accomplishments include successful delivery of operational and systems projects that involved two master data management technical deployments.

Established data governance and project management tools from the ground up and defined key metrics and measurement systems for the data services processes as well as critical to quality (CTQ) metrics for vendor/data suppliers.

Analyzed and improved data accuracy (from 80 to 97.2%), completeness (10-fold increase in depth of available business data), and timeliness (every record in the database updated an average of every 90 days) by implementing an intelligent multi-million dollar database enterprise housing all US based business listings information.

Determined business rules, business requirements and worked with IT resources to implement a Market Database system that allowed the reduction of headcount by ~ 100 positions for an annual savings of $5 million per year. The database managed 366,000 daily data transactions automatically. Such database included business identity data, profile information, firmographic data and marketing analytics.

COASTAL BREW INC. 2006 – 2009

BUSINESS MANAGER

Start up of a new coffee chain. National coffee, tea and smoothie franchise system.

Optimized profit margins through product and vendor selection. Determined store metrics, performance goals, along with running and organizing overall business activities.

GENERAL ELECTRIC, CAPITAL INTERNATIONAL SERVICES 2001 – 2006

SIX SIGMA BLACK BELT / PROJECT MANAGER

Performed role as a Black Belt and Project Manager to implement a robust Six Sigma quality deployment (voice of the customer, critical to quality (CTQ) metrics, process capability and Six Sigma awareness).

In charge of all project management activities and deliverables such as Business Case, Project Charter, Project Plan and Schedule, Risk Management Plan, Contingency Plan, Risk and Issue Logs, etc.

Improved the IT customer service process capability yield from 2.3 sigma (78.8%) to 6 sigma level (99.9%).

Led vendor compliance Black Belt project resulting in a 35% increase for controllership of external software vendor regulations.

Saved over $300,000 per year by implementing a revenue saving project for GE Consumer Finance Spanish Collection/Skip Tracing process.

Transitioned the GE VeriWise Order Management process from GE Trailer Fleet Services to GE Asset Intelligence businesses, obtaining a strictly process dependent method of work for the customer, and established metrics to support customer business decision-making.

Determined process definition and analysis for Siebel CRM (Customer Relationship Management) On Demand implementation.

Provided Black Belt mentoring and Six Sigma training for 13 Green Belt (GB) projects.

ADDITIONAL EXPERIENCE

UNIVERSITY PROFESSOR, Institute of Technology of Cd. Juarez – Data Base Administration

INFORMATION ANALYST, HP Enterprise Services, formerly Electronic Data Systems (EDS) – GMAC Insurance

TEST ENGINEER, KeyTronic Co.

ADDITIONAL SKILLS

Master Data Management tools such as Informatica and Purisma

Data Governance Framework

Vendor Management Service Level Agreements and Statement of Work

Six Sigma Quality Management methodology and analysis tools such as Minitab

Project Management and System Life Cycle (Agile and Waterfall)

Project Management portfolio tools such as Planview, Jira, Trac, Rational, HP Quality and Microsoft PPM

Incident/Event Resolution tools such as Service Desk, Teamshare, etc.

Operations Budget and Resources Management

Software Engineering Institute and Capability Maturity Model methodology

Change Management/Acceleration process tools such as Stakeholder Analysis, Threat vs Opportunity Matrix, Communication Plan, etc.

Net Promoter Score (NPS)

Client Relationship Management tools such as, Salesforce.com, Siebel On demand, etc.

Microsoft Office productivity tools such as MS Project, Visio, Word, Excel, Power Point and Outlook

Structured Query Language

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