Customer Service Technical Support

CHIQUITA L BANKS

**** ****** **** • Southaven MS 38672

************@***.***

225-***-**** mobile

SKILLS SUMMARY

Customer Service Professional with over 7 years’ experience in providing the highest level of customer support

Knowledgeable in taking care of the customer’s needs assisting them in resolving issues

Possess excellent written and verbal communication skills as well as strong technical skills utilizing Microsoft Office, Excel and PowerPoint and keyboarding, Data Entry

Extremely productive with great motivation skills which enable immediate contribution to an organization

EDUCATION

ITI Technical College, Baton Rouge, LA

Associates Degree in Office Administration

Graduated: 9/11/2015

EXPERIENCE

BLUE CROSS BLUE SHIELD OF LA, BATON ROUGE LA Mar 2014 –Feb 2017

FEP Account Advisor II

Provides assistance to Account Advisor I

Exclusions and limitations to benefits

Physician billing inquires

Case Management

HIPAA Guideline

Insurance Verification/Authorizations

Rx questions

COB verification

Knowledge of medical terminology: CPT, ICD-9 and ICD-10

Membership and billing issues, including

Claim Status

Adjustments of Claims

Payment Information

Patient financial responsibility

Member information

Online access to benefits

FEP Account Advisor I (Mar 2014-Feb 2016)

Resolves benefits and claims inquiries via telephone from our members or providers in the call center

Promotes and maintains a positive company image through direct contact with customers.

Complies with all laws and regulations associated with duties and responsibilities.

Exclusions and limitations to benefits

PYRAMID CONSULTING, BATON ROUGE LA Nov 2013-Mar 2014

Technical Support

Handle inquiries for technical support troubleshooting for video services.

Handling Inbound/Outbound calls pertaining to reconciliation and collection of delinquent accounts, either directly or through appropriate channels including

payment inquiry

Review customer inquiries, billing adjustments and bundle options

Upselling to potential customers and existing customers

Identifying write off accounts

Utilize automatic dialing systems

Making payment arrangements and write payment plans

Process non pay reconnects, upgrades/downgrades and or disconnect work

orders

Build team moral and team meetings

STAPLES, BATON ROUGE LA Sept 2008 – Nov 2012

Sales Liaison (2011-2012)

Handle inquiries for pricing and product information for in-stock products and perform DC switches when appropriate to ensure timely shipment of products to the customers.

Management shipment of orders

Demonstrate strong commitment to quality improvement

Call customer when requested by SEA account managers

Perform multiple credits and adjustments as needed to ensure proper accounting and customer satisfaction.

Enter emergency orders for account managers

Completely trained in KANA emails and cross-trained in providing back-up support customer service in emergency situations.

Customer Service Rep II (2008-2011)

Answered calls from Contract customers regarding orders responding to inquiries in a timely and professional manner.

Resolved issues, billing, product inquires, miss-deliveries, delayed deliveries and returns

Researched customer’s accounts and placed orders supporting customers with their purchases and updates resulting in increased revenue for the company.

CONVERGYS’S, BATON ROUGE LA Jan 08- Sept 08

Customer Service Rep I

Assisted customers with Sprint Cell service, renewing contracts, collecting payments and providing trouble shooting

DIRECT GENERAL, BATON ROUGE LA Dec 06 – Oct 07

Customer Service Rep I

Assisted customers by collecting information for insurance quotes which facilitated processing of application.

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