Customer Service Technical Support

Irene Cocco

Phone: 978-***-****

OBJECTIVE:

To obtain a position that will allow me to utilize my experience and transition into a Jr. Engineering role which will further enhance my skills in the field and increase my value as an employee.

EDUCATION

Associate of Applied Science in Computer and Electronic Technology Graduated 12/2014

ITT Technical Institute, Wilmington, MA

High Honors, Perfect Attendance Award and Deans list

SKILLS

9+ yrs. manufacturing experience (in and out of a Cleanroom environment) GMP procedure

Quality control and inspection using various metrologies

Operate Semi-Conductor machines

Knowledge of ISO 9001:2008 standards, MSDS

Knowledge IPC-A-610, excellent soldering technique

Ability to read schematics and blue prints

Experienced in Electronics Communication Circuits & Systems

Maintained and monitor process equipment and procedures

Determine voltage, current, resistance and power by calculations and measurement

Use oscilloscope, multi-meter and function generator to measure time and amplitude

Knowledge of PLC’s and Programming

Use digital test equipment, such as logic probes and Pulsers

Effectively troubleshoot AC/DC circuits to component level

Utilize sensors, relays indicators, and motor controls

Implement system upgrades including hard drives and RAM

Surface mount IC's, resistor networks, and other SMT parts, Microprocessor techniques

Strong interpersonal skills, highly detail-oriented

Experience with Microsoft Office (Outlook, Word and Excel)

PROJECTS

Built and debugged AM/FM radio, and YAP box (Soldering Certificate)

Fiber Optic Transmitter (capacitors, resistors, transistors, LED)

Programming, (utilized programming to build a piano on the 8051 microprocessor in C language)

WORK HISTORY

Hologic Inc. (Contract Role)

Calibration Coordinator 02-2016 – Present

Reviews all Auto Reports weekly to determine equipment system status. Publishes action items to the team as to what requires calibration and/or needs follow-up to maintain compliant equipment control system.

Works with Internal departments and calibration service suppliers to arrange for timely handling of any equipment requiring calibration by an outside supplier.

Provides data for various tracking/trending reports related to the status of the calibrated equipment.

Reviews and Approves new Equipment added to the system along with setting up the correct family structure. (Cal, PM and PM Task Records).

Reviews and Approves request to have equipment removed from the system, close all tasks and work with owner to label / quarantine equipment.

Initiates Equipment Investigation Reports to equipment owners for applicable equipment that fail calibration.

Maintains the accuracy and integrity of Data in the system.

Builds and Configures new calibrated fixture kits per the yearly established forecast.

Performs measurements of fixture kit components (Kit Calibration).

Ships equipment to Field Service Engineers worldwide.

Familiar with use of mechanical measurement equipment such as micrometers, drop indicators, height gages, verniers, calipers, optical comparators, and capable of measuring mechanical parts

Flir Systems (Contract Role)

Service Technician- Nashua, NH 02/2015 – 11/2015

Responsible to repair, diagnosis, service, support, and upgrades to all Thermography System products.

Updating Infrared Cameras configuration, firmware & software when needed.

Use basic hand tools such as hammer, metal vise, screw drivers, rubber hammer, measuring tape, level and more.

Responsible for monitoring and operating calibration equipment for Thermography Systems Cameras

Disable, enable, & upgrade any features using Filezilla software

Using Microsoft Excel, Word, and Outlook to enter data.

Disassemble & Assemble products that needs components to be repaired or replaced.

Follow appropriate policies, procedures, protocol and complete necessary documentation.

Experience in developing and maintaining good customer relations.

Provide technical support in the development of customer service spare parts inventory, including establishing requirements for contents and quantities.

Implement appropriate repairs and continuously monitor all process and operations to prevent/correct malfunctions

Effectively provide customer support via telephone or email regarding technical repair issues.

Provide accurate repair cost estimates and support the servicing of demo, rental and trade-in equipment.

Support annual Information conference and training seminars by attending them as needed.

Tecomet

Photo Tech Operator- Woburn, MA 05/2012 – 02/2015

Assembled, Test, Inspect, Breakout, & Debur all medical parts (Cranial Maxillofacial implants)

Conform to all ISO 9001:2008 and ISO 13485:2003 standards

Communicate effectively with various levels of employees (technicians, engineers, trainees…)

Work on materials such as Titanium & Stainless Steel

Use equipment such as: Screw Testing Machine, Metal Grinder, Auto Bagger & sealer, analytical scale, Manual Press, vacuum forming, Metal Cutting Stand, Laser Machine, Label Printer, Caliper, Digital Height Measurement

Medical Package (Cranial Plates, Meshes, Implants, Orbital Plates & more)

Work in Semi Clean Room environment

Test Screws for Qualification – Micrometer Screw Gauge, and Form products

Use excel & word to document shipping of products

Macom Technology Solution (Contract Role)

Process Tech - Lowell, MA 04/2010 – 06/2012

Operated, maintained, troubleshot & fixed various semi-conductor equipment ex.( Lift Off & pre-clean Sink, Tape Lift, Fusion Semiconductor, Plasma 02, SSEC- Solid State Equipment Corporation 1 & 2, Surf-scan 7700, Tencor Measurements, profilometer, Nitride 1 & 2, Sharon 2 & 3, SVG Alloy, Microscope Inspection,-Ohmic, Gates, Overlay & Airspan Level. Matrix, KDF, August Insp,, Lehighton, LAM, K&S )

Used Precious Metals in the manufacturing process

Run Qualifications on Lift Off sink & SSEC1

Clean & Qualify Nitried after 100K Ang. & do Particle check

Pour and mix Chemicals in the Liftoff & Pre-clean Sink

Tyco Electronics (Contract Role)

Process Tech - Lowell, MA 03/2008 – 04/2009

Implement appropriate repairs and continuously monitor all process and floor operations

Separate lots to the correct rooms and organize according to company standards and procedures

Deliver certain wafers to shipping/receiving & engineers

Stock up on inventories for supplies needed for the fab

Responsible for inventory tracking to order Chemicals like solvents, acids & base

Responsible for filing manufacturing and quality related documents

Identify and collect scrap whole wafers w/out precious metal to be reclaimed & empty white cassettes

Operate in the metal lab area with different types of machine ex.( Lift Off Sink, Tape Lift, Fusion Semiconductor, Plasma 02, SSEC tank, Surf-scan, Tencor Measurements )

Work in the photo lab area, ex. (Tel track coat/develop, HMDS, XLS stepper, 1500 Stepper, Duv Fusion, tencor, SVG, MTI, Si Fusion, 4opt1, 1NOEsink)

Use mighty mutt to bag up/seal the white cassettes

Analog Devices - EDA (Engineering Design Assoc.)

Laser Trim Operator - Wilmington, MA 05/2006 – 04/2007

Wafer Handling

Trim/Probe

Full Set Up on machines

Follow the RTD

Process lots & Split Lots

Put lot on hold for Engineers

Change system & lot status

Certified in LCT/CTS machines

Analog Devices - EDA (Engineering Design Assoc.)

Wafer Fab Operator - Wilmington, MA 01/2006 – 05/2006

Wafer Handling

Process Wafers in a Fully Auto & Semi-Automated Sinks

Take lots to other rooms to be processed

Measure Wafers

Received a Certificate of Completion in Fab_Gen, Fully Auto-D & Tencor, Nano 8000

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