KYLIE CATLOW

PERSONAL INFORMATION

Email – acyxqc@r.postjobfree.com

Telephone- 041*******

Address – 12 Rowan Walk Drouin

Personal Summary

Highly personable Customer Service Professional with over ten years of experience in call centre operations, sales and claims processing and account management experience.

Relevant Skills and Attributes

Customer service, ability to operate telephones, MS Word, Excel, Basic MYOB, email, scan and printing, report writing, creating spreadsheets, Telemarketing, Archiving, ability to multi task, Daily banking, Training Staff, Ordering Stock, Food Preparation, Stock Rotation, Organizing Displays, Advertising, Cleaning, Cash Handling

EXPERIENCE

2011 – 2016

Customer Service Team Leader

Campion Education

Duties:

Management of attendance and performance

Staff scheduling and operational management

Customer Service via phones

Taking of orders

Supervising staff

Data entry

Problem solving

Transcribing

Team communication

Office maintenance

Stock take

2009 – 2011

Personal Care Worker

Caring For You Nursing Agency

Duties:

Manging workloads and care needs

General support to team

Detailed communication to personal information

Transitional development of workplace stratagies

Wellbeing management and assessments

2009 – 2010

Personal Care Worker

McGregor Gardens Aged Care Nursing Home

Duties:

Managing and adminstraion of Medications, BP’s, BSL

Food planning and service

Maintaining health care records and reporting

Preparing detail client documentation

Team planning and work group management

2006 – 2009

Home and Community Carer

City of Greater Dandenong

Duties:

Personal Care Management

Supported Shopping Programs and Guidence (un/escorted)

Home Care management

Respite support and related programs

All work completed has been with disabled and elderly citizens.

2005- 2007

Customer Service

AIT Supplies Pty Ltd

Duties:

Telemarketing

Customer Service

Quoting and policy management

Maintaining Client Data base

Photocopying /Faxing

2001- 2005 Assistant Manager

NMAA

Duties:

Telephone enquiries

Customer service

Data Entry, Typing of Documents, Photocopying/Faxing

Maintaining Spreadsheets

Assessing serviceability

Application processing

Sourcing repeat business

EDUCATION

* CERTIFICATE IV IN ACCOUNTING (2015)

* Provide Physical assistance with Medication (2009)

* LIVING WITH ARTHRITIS AND OSTEOPOROSIS (ACKNOWLEDGEMENT) (2009)

* CERTIFICATE 2 FIRST AID (N/C)

* CERTIFICATE 3 HOME AND COMMUNITY CARE (2007)

* INTRODUCTION TO HACC & DISABILITY SUPPORT WORK (2005)

* BANK ACCREDITATIONS (2000)

* CERTIFICATE OF CERTIFICATION RSA

* CERTIFICATE 2 HOSPITALITY

REFEREES

Adam Rhimes

Performance Manager

Department of Human Services

03 51752817

042*-***-***

Jane Atherton

Campion Education

Team Leader

043*-***-***

Elly Glenton

Managin Director

Absolutely Organic Concepts

043*-***-***

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