Customer Service Data Entry
Resume:
KYLIE CATLOW
PERSONAL INFORMATION
Email – *****.******@*******.***
Telephone- 041*******
Address – 12 Rowan Walk Drouin
Personal Summary
Highly personable Customer Service Professional with over ten years of experience in call centre operations, sales and claims processing and account management experience.
Relevant Skills and Attributes
Customer service, ability to operate telephones, MS Word, Excel, Basic MYOB, email, scan and printing, report writing, creating spreadsheets, Telemarketing, Archiving, ability to multi task, Daily banking, Training Staff, Ordering Stock, Food Preparation, Stock Rotation, Organizing Displays, Advertising, Cleaning, Cash Handling
EXPERIENCE
2011 – 2016
Customer Service Team Leader
Campion Education
Duties:
Management of attendance and performance
Staff scheduling and operational management
Customer Service via phones
Taking of orders
Supervising staff
Data entry
Problem solving
Transcribing
Team communication
Office maintenance
Stock take
2009 – 2011
Personal Care Worker
Caring For You Nursing Agency
Duties:
Manging workloads and care needs
General support to team
Detailed communication to personal information
Transitional development of workplace stratagies
Wellbeing management and assessments
2009 – 2010
Personal Care Worker
McGregor Gardens Aged Care Nursing Home
Duties:
Managing and adminstraion of Medications, BP’s, BSL
Food planning and service
Maintaining health care records and reporting
Preparing detail client documentation
Team planning and work group management
2006 – 2009
Home and Community Carer
City of Greater Dandenong
Duties:
Personal Care Management
Supported Shopping Programs and Guidence (un/escorted)
Home Care management
Respite support and related programs
All work completed has been with disabled and elderly citizens.
2005- 2007
Customer Service
AIT Supplies Pty Ltd
Duties:
Telemarketing
Customer Service
Quoting and policy management
Maintaining Client Data base
Photocopying /Faxing
2001- 2005 Assistant Manager
NMAA
Duties:
Telephone enquiries
Customer service
Data Entry, Typing of Documents, Photocopying/Faxing
Maintaining Spreadsheets
Assessing serviceability
Application processing
Sourcing repeat business
EDUCATION
* CERTIFICATE IV IN ACCOUNTING (2015)
* Provide Physical assistance with Medication (2009)
* LIVING WITH ARTHRITIS AND OSTEOPOROSIS (ACKNOWLEDGEMENT) (2009)
* CERTIFICATE 2 FIRST AID (N/C)
* CERTIFICATE 3 HOME AND COMMUNITY CARE (2007)
* INTRODUCTION TO HACC & DISABILITY SUPPORT WORK (2005)
* BANK ACCREDITATIONS (2000)
* CERTIFICATE OF CERTIFICATION RSA
* CERTIFICATE 2 HOSPITALITY
REFEREES
Adam Rhimes
Performance Manager
Department of Human Services
03 51752817
Jane Atherton
Campion Education
Team Leader
Elly Glenton
Managin Director
Absolutely Organic Concepts
Contact this candidate