Manager Customer Service

Javier Aguilar

* ******** **. *** *******, TX ***40 210-***-**** ***.***@*****.***

Professional Profile

Exceptionally organized and efficient Business Office Manager with 22+ years experience in a fast paced office environment generating over 1 million in revenue and collections monthly consistently. Highly skilled in maximizing productivity through detailed analysis and process improvements. Seeking a challenging role in a dynamic company.

Qualifications

Financial Reporting Health insurance background

Contracts Strong Work Ethic

Microsoft Office Suite Good written communication

Accounting background Supervision and training

Relevant Experience

Recognized by executive leadership team for increase in collections. Improved department efficiency through implementation of strategic workflow and process improvement. Researched and resolved billing problems that had been previously missed. Reduced the open invoice cycle time from 120 days to 30 days by developing new dispute reporting procedures. Operated computers programmed with accounting software to record, store, and analyze information. Improved employee engaged by creating a working environment that is conducive to employee motivation and fostering relationships between departments. Proficient in speaking, reading and writing Spanish. Excellent event planning and coordination skills.

Experience

02/2008 to 11/2016 - Finance Manager – Transplant Services

Methodist Specialty and Transplant Hospital – San Antonio, TX

Responsible for day to day financial operations which support the Solid Organ Program at Texas Transplant Institute, a department of Methodist Specialty and Transplant Hospital. Including but not limited to Financial Coordination, Pre-Transplant Services, Global Transplant Services and Provider Contracting. Maintained established departmental policies and procedures, objectives, patient and customer service polices. Worked with internal and offsite departments of hospital system to ensure quality outcomes were being met consistently. Assist team members with questions, concerns and complaints from insurance companies, patients and other personnel Initiated and maintained provider relationships to ensure customer satisfaction. Assist senior management in meeting company goals related to facility outcomes.

02/2000 to 08/2007 - Collections Specialist/Special Projects Coordinator

Parallon Business Solutions/Methodist Ambulatory Surgical Hospital

Handled difficult patient and third party follow up problems. Review accounts recommend for write-off to ensure accounts have aged as determined by corporate guidelines. Review accounts in bankruptcy. Review agency and attorney performance reports. Work as liaison between team members and Patient Account Service staff. Establish working relationships with individuals at insurance companies. Assist manager with developing team goals and action plans.

03/1991 to 11/1999 – Business Office Manager

Alamo Moving and Storage-Agent for Mayflower Transit, Inc.

Staff management. Responsible for day to day business operations of storage and transportation for civilian and military customers. Accounts Receivable and Accounts Payable, Billing, Payroll, Sales Commission and Driver Reports. Month end closing processes. Assist staff with ongoing work related issues to improve work flow processes and increase efficiency. Reviewed accounts with customers to ensure quality outcomes.

Education

1985

High School Diploma: Thomas Jefferson High School, San Antonio, TX

2016

Harvard Business School Manage Mentor Course – Strategic Thinking

Harvard Business School Manage Mentor Course – Retaining Employees

Community Leadership

President and Commissioner, St. Luke Festival Association, San Antonio, TX - 7 years

PMO President, San Antonio Fiesta Commission, San Antonio, TX – 3 years

Cub Master and Committee Chair, St Luke Pack 405, Boy Scouts of America: 10 years

Membership Chair, Catholic Committee on Scouting, San Antonio, TX – 5 years

Event Coordinating, St. Luke Catholic Church, San Antonio, TX – 10 years

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