SCOTT RHODES

**** ***** ***** ********, ** *****

972-***-**** acyxpm@r.postjobfree.com www.linkedin.com/in/srhodes3 OPERATIONS MANAGER

History of providing vision and leadership to deliver organizational excellence Strategic, results-driven senior management professional with extensive experience in project management, service operations, Customer Satisfaction, and P&L management. Strength lies in planning, synchronizing and implementation of service operations at the strategic, operational and tactical levels. Demonstrated leadership ability to inspire and motivate teams to advanced levels of performance. SUMMARY OF KEY STRENGTHS

Service & Systems Sales P&L Management Staff Training & Development Customer Relationship Management Resource Optimization Project Management Process Improvement Budgeting & Forecasting Finance Management Operations Management Performance Management Vendor Negotiations Contract Management Field Service Management Product Sales Engineering Management Customer Negotiations Change Management Supply/Demand Planning Vendor Relationship Management Supply Chain Management SAP Salesforce Limited Oracle Experience

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

Rhodes Service Operations and Contract Consulting Feb 2019 - Present

Provide consulting services for companies in service contracting, preventative maintenance, customer relationship management, service staffing, and spare parts inventory management.

Work with customers to determine in house refurbishment costs vs subbing out repair work.

Help determine parts cost saving initiatives thru alternative manufacturing and second sourcing D & G Construction Services Denton, TX May 2017- Jan 2019 Director of Project Management and Field Operations Manage performance of estimators, project management, field construction, and service operations personnel for all projects. Ensure Safety, Quality, proper documentation, adequate labor capacity, tools, and equipment for all construction sites.

Developed partnerships with National GC’s to expand project portfolio with national clients

Clients included but not limited to Walmart, Target, JCPenney, Dollar Tree, Family Dollar, Willow Bend Mall, IKEA, Dollar General, Tractor Supply, DaVita, etc.

Developed project tracking methods that includes production schedules, budget tracking, performance completion to schedule, and sub-contractor payment.

Worke closely with Estimators, Project Managers, Superintendents, Logistics, office personnel, customers, and subcontractors to ensure adequate labor, materials, equipment, and crew transition throughout phasing of projects.

Ensure that Superintendents on team have appropriate field crew resources to complete construction, inspection, and service projects within schedule and budgetary guidelines.

Function as first line of support for Project Managers and Superintendents and as point of escalation for the client on all projects.

Scott Rhodes Page 2

Titan Maintenance Systems Dallas, TX Mar 2015-April 2017 Director of Operations

Managed teams dedicated to the design, installation, and repair of preventative maintenance systems for mobile and plant production equipment in the following industries: Mining, Construction, Recycling, Energy, Food and Beverage, Pulp and Paper, and Heavy Industrial Manufacturing

New company Start-up venture in Auto Lubrication and Fire Suppression

Led team that performed installation, start-up, warranty, corrective maintenance, service agreement and paid service activities across multiple customer accounts.

Responsible for all Service Operations, Inventory, Purchasing, and Internal Sales

Extensive experience working with Salesforce and Accent which was used to manage Customer Database, Quotes, Sales Orders, Purchasing Orders and Invoicing. Ingersoll Rand Dallas, TX Aug 2014-Oct 2014

North Texas District Service Manager

Led client interface, contract execution, deliverables, and P&L on service, spare parts and service contracts. Account generated $15M+ in annual services and parts revenue that serviced over 390 maintenance contracts. Ingersoll Rand Dallas, TX Oct 2013-Aug 2014

Customer Center Service Manager

Led client interface, contract execution/deliverables, and P&L on service, spare parts and service contracts. Account generated $10M+ in annual services and parts revenue that serviced over 270 maintenance contracts.

Led team that performed installation, start-up, warranty, corrective maintenance, service agreement and paid service activities across multiple customer accounts.

Managed and forecasted department P&L, achieving margins that exceeded company’s financial goals by over 6%.

Resolved customer support operation issues while maximizing customer satisfaction. Initiatives implemented resulted in a 5% increase in customer satisfaction and a 75% increase in customer survey response rate.

Implemented programs that increased Technician quoting by 120%, resulting in a revenue increase of $1.3M annually.

Limited experience with Oracle

All State Fire and Equipment Rowlett, TX Nov 2012-Sept 2013 Senior Director of Operations

The company specializes in protecting company assets against fire damage and failures due to lack of lubrication.

Managed all company service operations in the following industries, Coal, Aggregate, Solid Waste, Steel/Slag, and Forestry across the following 8 states: Texas, Oklahoma, Arkansas, Louisiana, Mississippi, Wyoming, Montana, and South Dakota.

Responsible for all Service Operations, Inventory, Purchasing, Internal Sales, and departmental P&L.

Implemented staffing, procedural, and inventory strategies that drove margin improvements from -40% to an average of +32% within 3 months of implementation in the Automatic Lubrication Division (AutoLube Division)

Implemented new inventory system that drove efficiencies by +50% and reduced cost by ~28%

Developed new software for inventory control, customer tracking, sales quoting, and labor forecasting. Founder Service and Operations Consulting Dallas/Ft Worth Jun 2011- Nov 2012

Provided Consulting Services in Service Operations and Supply Chain

- Assisted with the creation of two new companies in Medical Services and Lubrication industry’s

Researching Industry Leaders

Tracking Industry Trends

Participated in Industry Discussions

Attended networking events

Scott Rhodes Page 3

Applied Materials, Inc. Santa Clara, California Mar 1988-Jun 2011 Career included the following positions of accountability and responsibility: Account Product Sales Manager

Employed expertise to manage operations, sales and profitability of services and systems as well as spare parts contracts for the TI Account Team. Increased existing service operations contract business from $5 to $10M million per year.

Achieved $160 million in un-forecasted systems sales by employing exceptionally strong customer relationship skills that allowed for the block of competitors and resulting in fan-out of products in the US, Europe, and Asia.

Developed new service operations business strategies that resulted in additional $1.7 million in revenue.

Earned the Service Division Customer Supplier Excellence Award in recognition of exceptional improvements in customer satisfaction. (Less than 1% of suppliers were selected for this prestigious honor).

Directed all spares parts programs worldwide (U.S., Europe and Asia). Global Supply Chain Manager

Specialized in driving resolution to top-level supply chain issues with experience that ranges from raw material vendors to end customer usage. Focused on ensuring continuity of supply due to supplier disengagement, obsolescence, supply interruptions, and quality excursions.

Increased availability of spare parts from 60% to 95% as Project Manager for Metric Performance Improvement at Global Foundries, Dresden, Germany.

Directed multiple qualification efforts and managed projects across global customer base when changes in supply required action due to sensitivity of process yield, system performance or supplier issues.

Developed and managed recovery plans for highly constrained parts by working directly with vendors, Applied Account Teams and customers to stretch available inventory while driving recovery efforts to regain supplies.

Assumed leadership as Project Manager of a program that had languished for over 2 years with less than a 10% completion rate.

o Redefined criteria and reorganized project to drive alignment between cross functional groups and business units.

o Assembled eight core team members, representing quality, engineering, support, planning, and account operations. Recovered program and achieved close out within 8 months.

Performed financial inventory and usage analysis (supply / demand profiles).

Earned Excellence in Leadership award and 3 Small Team Leadership Awards. Site Operations Manager

Administered multimillion-dollar service contracts, including re-negotiations and complete forecasting of departmental finances.

Created service operations strategies that maintained 100% of CMP market share in 300mm and penetrated markets as opportunities arose over a six year time frame.

Resolved customer support operation issues while maximizing customer and employee satisfaction.

Secured a $4.2 million CMP service agreement through development and implementation of new service operations strategy.

Developed numerous programs that focused on improving labor and material efficiencies that enabled CMP service agreements to achieve 60.4% labor and 35.1% materials margins.

Led team that performed installation, start-up, warranty, corrective maintenance, service agreement and paid service activities across multiple customer accounts.

Managed and forecasted department P&L, achieving margins that exceeded company’s financial goals by over 10%.

Demonstrated exceptional project management skills by coordinating and directing the introduction of numerous beta systems and projects into multiple customer facilities. Transitioned these systems into full production flows.

Managed 21 direct reports in research, development and production facilities, responsible for maximizing system performance and identifying root-cause analysis on production and development systems. Scott Rhodes Page 4

Field Service Manager

Led 58 direct reports in the operations management of a multimillion-dollar service contract, handling renegotiations and complete forecasting of departmental finances.

Drove technical staff to maximize system performance by conducting root cause analysis on production and development systems; achieved 90%+ satisfaction ratings on technologies such as DCVD, EPI, PVD, ETCH and Implant.

Won Presidents Small Team Quality Award for crafting a 150xP program that boosted P5000 CVD throughput by 27%.

Revamped poorly performing service contracts to increase profit margins by 68%.

Developed and marketed the first Total Support Program (TSP) for service operations and spare parts management within the company.

EDUCATION

BS- Electronic Engineering Technology

DeVry Institute of Technology- Irving, Texas

Contact this candidate