Maintenance Technician, Electrician, Customer Service Representative

Grant P. Garrow

**** **** **.

Rhinelander, WI. *4501

Cell: 715-***-****

E-Mail: ************@*****.***

Objective

Acquire a fulfilling career utilizing vast customer service, business communication, and mechanical skill sets while building a quality rich relationship with an established organization. I greatly desire a long term partnership with a company containing great morale and a sense of pride in empowering its employees through the encouragement of growth, learning, and excellence.

Professional Profile

Six years of experience servicing Diesel Engines in the Industrial, Marine, & Power Generation industries. Certified by John Deere Power Systems to instruct John Deere Technical Courses. Areas of expertise include electronic control system and fuel delivery systems operations & diagnostics. Eager to learn and driven to reach the highest level of product knowledge available. Comprehensive background in a fast paced manufacturing environment, professional attitude, dedication to promoting business, along with the extensive hands on experience as a technician make for a very well rounded asset to any company desiring a dependable investment with a strong work ethic and an undisputable appetite to learn.

WORK EXPERIENCE

Maintenance Technician Tufco Technologies, Green Bay, WI. Aug. 2015 - Feb. 2016

Troubleshoot, diagnose, and repair paper converting machinery based on Operator complaints within a high production factory. Conduct nightly shift reports detailing all repairs. Completed scheduled PM's and routine equipment tear-downs to minimize downtime and promote production increases.

Maintenance Technician Charter/NEX Films, Rhinelander, WI. Jul. 2014 - Jul. 2015

Troubleshoot, Diagnose, and repair electronic control systems within Blown Film Extrusion Lines. Manage a log of general plant maintenance and building repairs amongst a team of technicians. Conduct and document PM inspections on extrusion lines to minimize downtime. Participated in rotating 24-7 2nd and 3rd shift on call coverage to ensure all production goals were met.

Agricultural Field Service Technician Riesterer & Schnell, Inc. Antigo, WI. Nov. 2012 - Jul. 2015

Troubleshoot, diagnose, and repair John Deere Agricultural Equipment. Accurately quote repairs and downtime to help customer’s budget service invoices. Conducted inspections and gave recommendations to customers on annual repairs. Rotated with other technicians for after-hours coverage during harvest and planting seasons. Promoted future sales through professional, precise, and accurate estimates and repairs that created a positive experience for customers.

Field Service Technician Nordco, Inc. Oak Creek, WI. May 2011 - Nov. 2012

Traveled to equipment locations across the western and mid-western United States to troubleshoot, diagnose, repair, and install equipment with Rail Maintenance Crews. Executed detailed equipment inspections. Documented field service reports for any in service machine requiring service. Personally present for any new BNSF machine being delivered and or put into service. Conducted thorough inspection and documented all new machines with an In-Service Report. Relayed customer concerns back to engineering to drive customer satisfaction and quality. Encouraged future sales opportunities by completing critical machine down repairs while creating a positive customer experience. Catered to customers while traveling including scheduling and hosting dinners, entertainment, and events to build good working relationships.

Service / Technical Instructor Superior Diesel, Inc. Rhinelander, WI. Jan. 2009 - May 2011

Developed, designed, and delivered custom training courses tailored to the exact needs of each OEM customers technicians. Managed attendance schedules, training material inventory, tuition payments and invoicing. Was able to rectify a substantial customers concerns by compiling a course to train 267 Railway Maintenance of Way Equipment Mechanics on new and upcoming engine technology to relieve some of the concerns. As a direct result the existing business was retained as well as a %23 increase in sales following delivery of my courses.

Service Technician / Customer Support Superior Diesel, Inc. Rhinelander, WI. Jan. 2007 - May 2011

Provided thorough and timely customer service via phone, e-mail, and field service trips to a wide range of diesel engines in industrial, commercial, power generation, and marine applications. Utilized blueprints, technical manuals, and hydraulic/electrical/ pneumatic schematics to troubleshoot and diagnose issues. Assisted Engineering with designs to drive serviceability of new engine package designs. Documented and reviewed service and warranty reports for quality tracking and failure analysis purposes.

Assembly Technician Superior Diesel, Inc. Rhinelander, WI. May 2006 - Jan. 2007

Assembled high quality engine packages for OEM customers. Read blueprints and schematics for precise and consistent finished product off assembly line. Managed Inventory locations and build sequences to optimize flow of assembly line.

Electrician (Laborer) Kadlec Electric, Rhinelander, WI. May 2004 - May 2006

General labor at both new and existing industrial, commercial, and residential apartment building construction sites. Completed electrical installation from the pole or transformer in and throughout buildings. Roughed wire in, terminated breaker boxes and devices, installed final trim and tested completed circuits.

Education

John Deere University Graduated 3.78 GPA Waterloo, IA. Sept.2010

Master Service Technician

Advanced Service Technician

Level II Service Technician

Level III Service Technician

Core Qualified Technician

Marine Engine Adjustments & Diagnostics

Service Advisor Certification

Vibration Analysis Introduction

Aftertreatment Interim Tier4/Stage III B Certification

Mississippi Valley High School Graduated Prairie Du Chien, WI. June 2002

Professional References

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