Administrative Assistant Customer Service

Peggy Knoepfle

*** **** ******* ******, ********* IL 61008

Phone: 815-***-****

E-mail: **********@*******.***

Summary of Qualifications

Administrative Skills, such as reports, coordination of meetings/schedules

Very organized and able to implement, maintain new ideas and work as a team member

Accounting such as AP/AR, payroll, billing and collections

Intuit QuickBooks (all reports, AP/AR, inventory and vendor information input)

Microsoft Excel/Word/Outlook

Lawson (invoicing, reports and also maintained and processed per diem payments)

Oracle Accounting Program

Boomer Commerce Data Entry Program

Education

Certification in Accounting 09/2014

Rasmussen College, Rockford IL

Experience

Temporary Positions 09/2014 Current

Non-Income Tax Specialists- W. W. Grainger Janesville, WI (Presently Working)

Data Administrator -Thomson Linear, Marengo, IL (Invoicing, Tech Commissions)

Administrative/Accounting Assistant- Valley Expo Displays, Rockford, (AR, Invoicing, Quickbooks)

Purchasing Assistant-Unicarriers Corporation, Marengo, IL (Inventory, Data Entry)

Administrative Assistant-Oakley Subassemblies, Belvidere, IL (Purchase Orders, Inventory)

Tax Professional Assistant 12/2010 – 04/2014

H & R Block, Inc.-Belvidere, IL

Administrative Assistant to Tax Professionals, which included scheduling, reports, data input

Provided customer support for clients

Implemented communications flow control

Licensed Fingerprint Technician 07/2011 – 10/2013

Accurate Biometrics, Inc. (Rockford, IL – surrounding areas)

Performed Digital Fingerprinting (LiveScan)

Processed clients for (i.e.) DCFS, FBI and Medical agencies among others

Managed company procedures for the fingerprinting process, as well as handle any monies

Flight Attendant (02/2009 – 08/2010)

GoJet Airlines-Chicago, IL

Used Proactive decision making in the flight operations arena

Customer service and safety procedures

Coordinated with ground personnel including gate agents, ramp and other in-flight coordinators

Accounting Clerk/Flight Attendant (03/2004 – 08/2008)

Ryan International Airlines (Rockford, IL)

Processed and coded all expense reports and Per Diem for crew members

Maintained database of company issued credit card disbursements

Submitted landing fee reports, as well as invoicing

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