Customer Service Data Entry

Miguel Fonticiella

**** ** **** *******

Miami, Florida 33145

305-***-**** Cell

******.***********@*****.***

Objective Intelligent and bilingual individual seeking full-time employment where my experience, skills and knowledge are beneficial to the growth of my employer a nd myself. Work History

Quest Workspaces – A dministrative Assistant Aug. 2015 – Jan. 2017

● Accountable for all financial operations including the center’s monthly billing and collections, budget review, profits and losses, inventory management, and accounts payable and receivable.

● Support other management and key staff as it relates to the overall client satisfaction

● Manage the day-to-day operations of a 94 office, shared workspace center to ensure operational excellence, related client issues and complaints following company’s policy and guidelines.

● Assisted IT department with basic tasks such as phone programming, downloading and installing drivers, computer installations, and printer programming associated with client accounts Barranco & Associates, P.A. – L egal Clerk Feb. 2007 – Dec. 2014

● Provide comprehensive clerical support to staff and attorneys.

● Handle routine office duties such as: correspondence, filing of pleadings with the court, general filing of office documents.

● Provide backup support for phone coverage.

Walgreens– C entral Pharmacy Operations Technician July 2008 – Oct. 2008

● Worked independently to perform data entry of prescriptions

● Used medical knowledge to decipher and calculate Physician’s written prescriptions

● Efficiency and accuracy of data entry

Sterling Educational Media – T erminal Operator/ Customer Representative Jun. 1997 – Jan. 2007

● Provided customer service to clients with active accounts.

● Managed team of 10 warehouse clerks.

● Processed orders and ensure an accurate distribution system.

● Responsible for maintaining and operating warehouse computer systems. Miami-Dade County Elections Department – Administrative Assistant Jun. 1995 – Mar. 1998

● Handled incoming and outgoing calls, correspondence and other routine office duties as assigned.

● Provided clerical support for various departments

● Maintenance/repair of voting machines and collection of ballots. Education

Everest Institute April 2008 – December 2008 (Graduate) Medical Billing and Coding

4.0 GPA, Honor Roll & Perfect Attendance awards

160 Hours of externship (Olympian Receivables Recovery) Miami Senior High School J une 1995

High School Diploma

Skills

Windows, Microsoft Word, Outlook, Adobe Acrobat, ICD 9CM, CPT, MorningStar software, PuTTY telecommunications software,

References upon request

Contact this candidate