Customer Service Quality Assurance

Location:

Posted:

February 21, 2017

Brandy Bess

***********@*****.***

OBJECTIVE

Customer Service/Clerical

SUMMARY OF QUALIFICATIONS

Enrolling and explaining medical plans

3 Years Inbound/outbound Call center

Excellent Safety Record

Honest, Reliable & Dependable

Strong work Ethics

Microsoft Computer Skills

Follow up by emails

Multitasking

Ability to learn new task quickly

Health and Welfare Enrollment

SKILLS & ACCOMPLISHMENTS

Inbound call center.

Completed Human resources task ex: Enrolling in benefits, Reviewing Retiree health care plans.

Multitask through 2-6 programs.

Received bill payments.

Provided Information over telephone.

Scheduled technicians.

Connect new equipment via computer programs.

Used Instant messenger to connect with Supervisors or high tech teams.

Cross-trained, Rotated Shifts.

2 years’ experience in FAQ’s in regards to troubleshooting issues.

WORK EXPERIENCE

2016-2017 Customer Service Rep Randstand/ Aon Hewitt, Charlotte, NC

2015-2016 Quality Assurance Workforce Staffing/ Aalied, Forest City, NC

2012-2015 Quality Assurance MILLIKEN, Blacksburg, SC

2010-2012 Customer Service Rep CONVERGYS, Charlotte, NC

2008-2012 Quality Assurance ADECCO/TIMKEN, Gaffney, SC

2007-2008 Assembly Line ADECCO/NESTLE, Gaffney, SC

2004-2008 Assistant Manager ONESTOP FOOD STORES, Shelby, NC

EDUCATION

Shelby High School, Shelby NC Diploma

National Career Readiness Certificate Spartanburg Community College, Spartanburg, NC

(NCRC) Silver Level

REFERENCES AVAILABLE UPON REQUEST