Sales Customer Service

Dennis M. Dalton

Cell: 914-***-**** ***********@*****.***

Professional Summary

I am a dedicated and enthusiastic manager able to motivate teams to perform at their best in providing excellent service and developing on-going, profitable client relationships by aligning the sales strategies with the company’s expectations and mission

Core Qualifications

-Extensive experience developing customer relationships

-Successfully coached sales teams to know their customers, to sell them what they need and to exceed our sales goals

-Implemented new Systems, projects and sales goals on time and above expectations

Experience

Saco & Biddeford Savings Institution, Saco, ME March 2011–Present

Assistant Vice President/Business Development Officer

-Chosen to be on the Implementation Team for a new system

-Hired to be placed in the banks newest branch and marketplace

-Responsible for increasing revenue and expanding awareness of our banks brand

-Produced $6.4 million in 2011, exceeded $12 million for 2012, 2013, 2014, $13.9 million in 2015

-Elected into leadership positions and responsibilities within the communities, leading major events

-Networked to increase our customer base through events, LinkedIn and volunteering

CVS/Pharmacy, Woonsocket, RI March 2009-July 2010

District Manager

-Placed into a major marketplace leading 16 retail teams and locations

-Coached 25 direct reports and achieved a district volume of $175 million a year

-Trained and upgraded the Management Team to strengthen store operations and service which increased sales volume by 12.3%

Heraeus Kulzer, Inc., Armonk, NY 2001-2008

Director, Dental Laboratory Sales Division (2006-2008)

Director, Product Planning and Purchasing (2003-2005)

Director, Customer Service Center (2001-2006)

-Led Dental Laboratory division, yearly volume $43.4M, through major strategy changes

-Designed sales compensation plan to support company's mission statement, philosophy and goals

-Reduced field sales headcount from 26 to 8 and increased 2007 sales by 30%

-Increased new customer base from 720 customers to 1050 in a two-year period

-Traveled extensively to coach sales team and to help manage VIP’s and growing clients

-Initiated Key Performance Indicators, retrained customer contact team, redesigned telecommunication system to increase live customer contacts and reduce transfer activity, thereby reducing call abandonment rate from 10% to 2% and achieving payroll savings of 50%.

-Responsible for transition from ISO 9001 to ISO 13485.2003 in the US and Canada

-Analyzed and rewrote 100% of Customer Service Center’s procedures

-Strategized, planned and implemented SAP project that integrated two incompatible platforms into one with our international headquarters

-Revised company's freight strategy and policy, resulting in $150,000 of new revenue in the first year

-Selected to lead Purchasing and Planning team, results increased First Pass Yield by as much as 15% and reduced inventory by 10% over two-year period

-Directed to lead our strategic outsourcing project to move dental alloy manufacturing from Armonk, NY to Chandler, AZ. Achieved a Customer Order Fulfillment rate of +99% throughout the transition

Henry Schein, Inc., Melville, NY 1994-2001

Director, Dental Laboratory National Sales and Operations (1994-2001)

-Coached and managed 91 team members located in 10 different sites across the US and Canada,

-Chosen to implement CEO’s vision for a Miami showroom for South American dental business visitors

-Increased average yearly volume of Field Sales Team from $850,000 per year to $1.5 million per year

-Initiated and implemented new inventory control system which reduced our inventory by $775,000

-Increased sales by +11% versus previous year for three years in a row

-Acquired and merged three different companies while running the division for Henry Schein

-Initiated trade show strategy to create results in excess of $500,000 from largest show of the year

-Led merger of division with parent company resulting in headcount reductions and cost efficiencies

-Initiated Field Sales Team training with Internal Departments and our preferred Manufacturers

-Coordinated and chaired our annual National Sales Meeting with over 100 attendees

Rock Bottom Stores, NY 1991-1994

Regional Operations Manager

Revco Drug Store, Inc., Twinsburg, OH 1988-1991

District Manager

CVS/Pharmacy, Woonsocket, RI 1981-1988

Assistant Manager, Store Manager,

Regional Personnel Representative, District Manager

Education

Husson University, BS Business Administration

New Hampshire College, courses towards MBA

University of Pennsylvania, Wharton School of Business Classes

American Institute of Banking, courses towards MBA, Honor Student

Center for Creative Leadership, Greensboro, N.C.

Medical Device Standard Training - ISO 13485:2003

Quality System Training - QSR

Professional Activities

Westbrook Gorham Community Chamber of Commerce 2011-Present

President

Vice President

Board Member

Director of Westbrook Together Days-the largest fund raiser and yearly event hosted by this Chamber

Co-Chair of the Westbrook Together Days Auction

Portland Regional Chamber of Commerce

Member of the Presidents Council

Board Member

National Association of Dental Laboratories

Board Member- (first board member to be elected from a National Dental Distributor)

International Dental Manufacturers Association

Board Member/Committee Co-Chair

Contact this candidate