Customer Service Representative

KIM D. CAMP

**** ******** **

Woodbridge VA *****

Cell: 540-***-****

******@*******.***

Over eight years of professional experience in Logistics, Accounting and Management. Extensive skills working as a Logistics Coordinator on the Navy Marine Corps Intranet (NMCI) Program and other Navy Projects. Reliable, flexible, and receptive to responsibility for multiple tasks, a solid professional work ethic and a “can do” attitude. Strong problem-solving, interpersonal, communication, and structural organizational skills and excels under pressure.

EXPERIENCE

EMCOR Government Services, Alexandria Virginia August 2012 to Present

Service Call Dispatcher

receive facilities maintenance service requests from government clients, capture relevant information, clarify client needs, enter data in the MAXIMO system and communicate work requests to technicians.

Receive facilities maintenance related service requests from

government clients.

Capture relevant information and clarify client needs.

Log work order information in the computerized maintenance

management system.

Ensure that work order entries are accurate, current and complete.

Communicate work requests to site service coordinators and

technicians.

Maintain work order files and records.

Ensure accountability, control and security of all assigned

property.

Ensure a high state of housekeeping, maintenance and security of

assigned facilities.

Comply with, support and promote the safety and environmental

programs to eliminate work place hazards, accidents and injuries.

Establish and maintain enduring and lasting relationships with customer representatives via daily contact and communication.

Dispatches technicians.

Review electronic work orders and time cards daily from technicians.

Communicate effectively with customers on status of service request

and quotes.

Determine and schedule orders according to urgency.

Establish a control process to ensure timely work order completion.

Receive check in calls from service workers by radio, telephone, or

in person.

Orders all office supplies

Create purchase orders in JD Edwards

Effectively communicate with employees and provides internal

customer service.

Inform workers of type and location of work to be performed and

dispatches workers to job.

Complete clerical duties such as but not limited to; tracking,

faxing, and entering work orders.

Orders parts and checks pricing for quotes and repair

EMCOR Government Services, Bethesda Maryland August 2011 to August 2012

Customer Service Representative. receive facilities maintenance service requests from government clients, capture relevant information, clarify client needs, enter data in the MAXIMO system and communicate work requests to technicians.

Receive all incoming call inquires, creating work orders and dispatching all work orders, in a timely manner.

Follow client specific policies and procedures.

Escalate high priority work orders in a timely manner following standardized policy and procedures.

Coordinate daily with vendors; facility managers, customers, technicians and upper management to facilitate the follow of maintenance work in customer facilities.

Prioritize work to achieve client contractual performance standards.

Provide work order follow-up and reporting as required by established protocols.

Perform other duties as assigned.

National Car Rental and Alamo Rent A Car, Arlington Virginia January 2010 to August 2010

Customer Service/Support, Rental Return Agent. Provide superior, friendly and efficient service during all aspects of the rental car process. Assist all customers with the rental return process. Provide profession, knowledgeable and courteous service while accurately completing all transactions.

Assist all customers with rental return process

Effectively reserve all customer service issues

Inspect vehicles upon rental return: neatly and accurately document information (mileage, fuel level, damages)

Advise and review rental charges and provide an accurate receipt to the customer]

Assist other employees in keeping lot organized for ease of access and traffic flow

Perform other customer service related duties in addition to those listed to ensure our service exceeds the expectation of the customer

Positively represent the Company to all vendors and the general public

Ensure the security of company assets

Keep work area clean and orderly. Responsible for maintaining a save and clean work environment.

Beyond Deliver Inc. Stafford Virginia January 2009 to January 2010

President and Chief Operating Officer. Responsible for all daily operations of the company. Hired employees and coordinated their working hours. Managed the internet website for Beyond Delivery and used it and the telephone to receive delivery orders. Passed delivery orders to employees via Blackberry phones and ensured they picked up restaurant orders and delivered to customers. Resolved all issues/concerns with customers. Maintained company financial accounts using Quicken QuickBooks, paid all bills, processed payroll and employee checks. Paid all State and Federal taxes.

United States Postal Service September 2005 to October 2008

Rural Carrier. Cased mail daily for 700 customers. Prepared packages and mail to load on the truck for delivery. Delivered mail to customer’s daily and handled undeliverable mail.

ELS, Inc., Herndon, Virginia August 2003 to January 2005

Logistics Coordinator. Served as Logistics Coordinator for the Navy Marine Corps Intranet (NMCI) Program supporting Electronic Data Systems, Inc. (EDS). Managed and coordinated all logistics requests for the United States (US) Navy Reserve Force (RESFOR) including Readiness Command. This force consisted of approximately 50 military sites throughout the US.

Received, analyzed, and processed NMCI logistics requests for hardware, software, and materials.

Served as the logistic liaison between NMCI RESFOR sites and the purchasing process.

Responsible for troubleshooting problem procurement areas and resolved differences.

Obtained executive approvals, technical and business, for logistics requests as required.

Determined material needs verses EDS business rules.

Interacted with site Delivery Managers, Regional Managers, and Transition Managers to ensure sites were logistically ready for start-up.

Followed up on logistics requests to site start-up to ensure schedules did not slip.

Developed “Process Procedures” as required.

ELS, Inc., Herndon, Virginia August 2002 to August 2003

Delivery Specialist. Served as a Delivery Specialist for the NMCI Program supporting EDS as a coordinator of material supply sources ensuring timely deliveries.

Developed costs for expediting of material to execute the NMCI Program.

Coordinated and notified the NMCI staff of the status.

Loaded the electronic data base with delivery expectation and tracking numbers for all individual items of order, required to establish an NMCI seat and to build the infrastructure.

Interfaced with all private transportation activities, EDS's in house transportation office, as well as the NMCI warehousing teams throughout the US.

Coordinated directly with the Logistic Coordinator, warehouse team, EDS Partners, and shippers to accomplish their responsibilities.

Coordinated the Return Material Authorization (RMA) for credit from various Partners when incorrect or wrong material was ordered or received at an installation site. This included ensuring warehouse personnel received prepaid transportation labels and authorization to remove items from inventory.

ELS, Inc., Arlington, Virginia April 2001 to October 2001

Analyst. Served as an Analyst conducting Electronic Imaging Work for Naval Sea (NAVSEA) Systems Command.

Converted procurement and historical documents from hard copy to optical disk for NAVSEA PMS440.

Was responsible for database design and maintenance for the electronic imaging system.

Updated and maintained NAVSEA PMS440 system’s image base.

ELS, Inc., Arlington, Virginia April 2000 to April 2001

Junior Analyst. Performed document imaging and system operations including document preparation, scanning, indexing, and quality assurance on Deliverables, JSR’s, and Task Instructions. Knowledgeable on the ZyImage and the Sand Dollar Document Management Solutions Imaging Software.

Hawaii Credit Counseling, Honolulu, Hawaii February 1997 to March 2000

Accounting Manager. Supervised a staff of five while performing of customer service and accounting duties. Resolved customer questions and problems and counseled clients when staff was not available. Collected client payments and sent payments out on all client debts.

Creative Landscaping, Inc., Waimanalo, Hawaii March 1991 to November 1996

Office Manager. Managed and performed secretarial, accounting, payroll, invoicing, and clerical duties.

SKILLS AND TRAINING

Experienced in numerous applications and systems including:

Operating Systems: Windows XP/2000/98/95/NT

Client Applications: MS Outlook, Word, Excel, PowerPoint, Internet Explorer, Asset Center

Other Training: Fundamentals of Blue Print Reading and Fundamentals of Construction

Estimating

EDUCATION

North Stafford High School, 1985

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