SAP,Delivery/Change/Incident/Problem/Release/Transition mgr, consultan

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PROFESSIONAL SUMMARY

Seasoned IT professional with around 10 years of experience encompassing Enterprise Consulting and Service Delivery

SAP LE solution architect with extensive experience in the utilization and support of SAP WM, MM, QM and Ariba

Have been actively involved in SAP WM/MM rollout, upgrade and maintenance projects in Global, Europe and North America regions

Worked for giants covering Aerospace, FMCG and Pharma industries

Extensive experience in requirement analysis, design, configuration, validation and verification, testing (user acceptance testing, unit testing, integration testing and regression testing), documentation, maintenance and support across multiple projects

Integration knowledge -between multiple modules in SAP such as inventory management, warehouse management, purchasing, logistics execution and sales & distribution

Strong understanding of various business processes across supply chain

Handled client facing roles in different capacities in US and India

Rich experience working in regulated and validated environments, and split architecture

Experienced in Solution Manager

Expert in ITIL methodologies including Incident management, Change management, Problem management etc

Well versed in various Incident Management, Change Management and Testing Tools

Expert in leading and managing cross functional teams in Onsite Offshore model

Rich experience in Delivery and Project Management including SLA management, Resource planning, Escalation Handling with expertise in Client and Stakeholder management

Well versed in SAP best business practices to accelerate delivery of SAP projects and reduce project costs, thereby delivering maximum value to client

Experienced in Project Quality audit handling and continuous service improvement initiatives

Recipient of multiple awards and recognitions in previous organizations

Involved in Pre Sales activities

Graduated Master of Business Administration with honors with special focus on Supply Chain Logistics Management

AREAS OF EXPERTISE

SAP-

Warehouse Management- Warehouse Structure, inbound and outbound processes, Putaway and Picking Strategies, internal Warehouse processes, Inventory Control, material movements, picking, packing, RF, print control, handling units

Materials Management- Master data, purchasing, material movements, inventory management

Integration touchpoints with QM and SD

Ariba

ALE- IDocs

RICEFs

Data Migration tools- LSMW

Solution Manager

Tools- Service Now, RPM, ISM, Service Center, EDM, HPALM, HP Quality Center10.0, Baseline Support Tool, Certido Remote Service, Peregrine, Nestool, Documentum, Mercury Test Director

PROJECT & DELIVERY MANAGEMENT-

Incident, Change and Problem Management

Client Relationship Management

SLA Management

Escalation Management

Reporting

Delivery Management

People Management

Quality Management

Transition Management

Continuous Service Improvement initiatives

WORK HISTORY

IBM Noida, India Advisory Consultant May 2014-Jun 2015

IBM Gurgaon and Noida, India Advisory Consultant May 2006- Nov 2012

NTT Data (Formerly Caritor) Bangalore, India / Phoenix and Tucson, US Team Lead May 2004- Mar 2006

PROJECTS & WORK EXPERIENCE

Client: Zoetis Inc.

Zoetis, formerly a business unit of Pfizer, is a global $4.3B animal health company with 9,300 employees, 29 manufacturing facilities, operating and/or selling in 120 countries. Zoetis has over 300 animal health product lines in 5 product categories: vaccines, parasiticides, anti-infectives, medicinal feed additives, and other pharmaceutical products.

Project: Zoetis Streamlink

Project Lead/Solution Architect Noida, India May 2014- Jun 2015

Responsibilities:

As Project Lead-

Incident, Change and Problem Management

SLA Management, Reporting, Capacity Planning

Client Management: Customer Handling, Escalation Handling,

People Management: Resource planning, referral, evaluation, training, conflict resolution, work allocation, productivity analysis and appraisal

Pivotal in successful completion of Quality audit and Data Security and Privacy audit for the account

Interim Offshore Delivery Manager during Delivery Management transition

Offshore SPOC for Project Transition activities. Played vital role in planning, troubleshooting and bringing transition activities to successful closure

Unearthed problem areas in projects processes. Designed and implemented strategic solutions

Mentored the project team on best practices

As Solution Architect-

Provided Hypercare and Post Go-Live support

Designed and implemented solutions in the area of WM/MM

Troubleshot multiple business issues in the areas of 3PL integration, interfaces and Ariba

Unit, Integration, Regression testing in HPALM for transition and post go live support

Customer handling and deliverable planning

Mentored workstreams on project processes and SAP best practices

Process area manual creation for WM/MM workstream

Client: Amgen Inc.

Amgen Incorporation is an international biotechnology company in Thousand Oaks California. For more than 25 years, the company has tapped the power of scientific discovery and innovation to advance the practice of medicine

Project: Amgen

Senior Functional Consultant/Quality Manager Noida, India Feb 2009- Mar 2012

Responsibilities:

As Senior Functional Consultant-

Provided post Go-Live support in the areas of SAP-WM, MM and QM

Analyzed problem incidents, designed and implemented solutions

Worked on reports, Enhancements and Interfaces across domains

Configuration and Knowledge Management using Solution Manager

Unearthed problem areas, suggested, designed and implemented solutions

Test script creation, testing and defect recording in Quality Center

Regression and Integration testing

Batch job monitoring and troubleshooting

Medium and Minor Change Owner- scheduled, tracked and brought changes to successful and timely closure

Incident and Change management using ISM and ISCM

Coordinated with other teams for integration issues (technical, basis, security, portal teams etc).

Coordinated with technical team for technical developments

As Project Quality Manager-

Handled multiple internal and external project audits

Streamlined project processes and documentation

Unearthed many project risks and non-compliances, designed and implemented solutions and brought them to closure

Learned, used and applied various Project Management concepts, processes and tools efficiently

Client: Nestle

Nestle is the world leading nutrition, health and wellness company with over 330000 employees working in more than 100 countries across the world

Project: Nestle Globe

Team Lead, Functional Analyst-LOFAC Gurgaon, India May 2006- Feb 2008

Responsibilities:

Supported business issues in SAP WM/MM area for European zone of Nestle- both live as well as non-Live markets, as part of Localized Factory (LOFAC) team

Configuration and post go-live support for Inventory Management and Logistics Execution for Live markets

Handled different types of problem tickets in SAP WM/MM area, ticket assignment, follow- up and reporting

Ticket analysis, solution designing and implementation

Configuration for non-Live markets in Logistics Execution as part of Global template roll out

Configuration and data load in SAP for non-live markets using LSMW

Quality testing, validation and verification of configured data

Worked on Split Architecture

Client management

Daily Status review

Team member induction and training

SLO management

Lead Consultant -Nestle AMS-L&T Gurgaon, India Feb 2008- March 2008

Responsibilities:

Learning and Training scripts development

Understood business processes and developed, tested and delivered single and multiple data sets of L&T scripts in SAP- WM/MM area

Supported non-live markets of Asia-Pacific, Europe and US regions

Client: Honeywell

Honeywell is a global giant in Aerospace business. They provide integrated avionics, engines, systems, and service solutions. Their products and services are used globally on virtually every commercial and business aircraft operating today as well as for defense and space applications

Project: Honeywell Aero SAP Deployment

Onsite Project Coordinator Phoenix, Az, US March 2005- June 2005

Responsibilities:

Requirements gathering, analysis, freezing the requirements and solution design development

Functional Specifications development for the RICEF objects

Functional Specifications review

Test Plan development

Coordination in the Preparation of Functional Specifications/Understanding Documents/Test Plan for the Deployment team

Coordination with the technical team in object developments

Served as interface between business and offshore consultants for analysis, design, development and testing of various functionalities

Project: Honeywell Aero SAP Maintenance and Support

Lead Consultant Bangalore, India June 2004- March 2006

Transition Consultant Tucson, Az, US July 2005- October 2005

Responsibilities:

As Lead Consultant from Offshore-

Troubleshot incidents and problems and carried out configuration changes in SAP -WM/MM area

Worked with end-users to interpret and clarify configuration details and process change requirements, user requirement analysis, solution identification and documentation

Imparted user training and carried out Value Chain Confidence Testing, Regression testing & Integration testing

Daily Status Review of service requests & requirements of functional & technical resources for the timely resolution of service requests within SLA Frame

Coordinated in the Preparation of Functional Specifications, Understanding Documents and Test Plans

Performed Business Process analysis, provided input to the Training and Documentation team on new and revised business process procedures to aid in the development of training materials and documentation of Business Process changes

Held training sessions for new hires and cross domain training sessions for team members in SAP-WM module

As Transition Consultant from US-

Business Process scripts’ creation, validation, updation and testing during transition phase

Tested Business Process Scripts in Mercury Quality Center

Provided training to end users

Prepared end user training manuals

ADDITIONAL SKILLS

Professional-

ERP – SAP R/3, 4.6C, 4.7, ECC 6.0

Operating Systems- Windows, MS-DOS

Software- MS Office, MS Visio, MS Project

Personal-

Strong communication and negotiation skills

Calm under pressure and can meet tight deadlines

EDUCATION AND TRAINING

Master of Business Administration Indian Institute of Technology (IIT), Roorkee, India 2004

IT and Marketing

Bachelor of Engineering MB.M. Engineering College, Jodhpur, Rajasthan, India 2001

Civil Engg.

ERP

SAP- MM Certification Caritor (India), Bangalore, India 2004

SAP EWM SAP, Bangalore, India 2007

REFERENCES

Available on request

Contact this candidate