Customer Service Sales
Resume:
Curriculum Vitae
Ms Warda Mohamed
I am a very enthusiastic, hard working efficient person, always willing to learn and work as a team.
I would represent and play a role in a progressive team where creative thinking and collaboration solves problems and contributes to the well-being of the company. I can work independently, create good image in order to meet the mission and vision of the company as well as the values. I am seeking great job opportunity in an administration, receptionist, Personal assistant or call centre environment and to exercise and grow my skills development to ensure that I reach my career path with success.
I am always willing to learn.
I am well organized, highly motivated to accept responsibility and leadership in my approach to work.
I have strong interpersonal skills that allow me to adapt very easily to change and situations.
Please feel free to call me should you require any other/additional information.
Yours sincerely,
Warda Mohamed
Warda Mohamed
Cell: 083-***-**** or 071-***-****
E-mail: **********@*****.***
Birth date:
Postal Address:
Marital Status:
Dependents:
Driver’s License:
1st Language:
2nd Language:
Criminal Record:
ID number:
Nationality:
09/07/1989
4132 Primula Court Westbury ext 3, Johannesburg 2093
Single
None
In the process of obtaining
Afrikaans
English
None
SA Citizen
Education
Westbury Secondary High School
Subjects:
Achievements and Certificates:
Self-Management Course
Study Skills Programme
Computer Literacy / Technical knowledge
2003 – 2008 (Matric)
Economics, Business Studies, Life Orientation, Maths Literacy, English, Afrikaans,
Self-awareness / Self Confidence
Personality Traits
Strengths and limitations
Values
Time Management
Organisational skills
Time Management (good at multi-tasking)
Self-awareness
Study Skills/ learning
Examination/ Training Techniques
Microsoft Office
Typing
Switchboard
Customer Service and Etiquette
Telephone skills (answering 130 calls a day on the mini-switchboard
Communication Skill (written and Verbal)
Technical Knowledge and Skills
Credit skills
Good interface with clients/customer
Working with the clients affordability to ensure that they meet the critic of the flat
Stocktaking
Technical hardware and software installation on Computers
Managing stock taking
Personal Details
Employment History
Company / Organisation: Real People Urban Properties
Date: 27 January 2009- 2 September 2011
Reason for leaving: Position was temporary
Department:
Accounts Dept/ Call Centre
Job Title:
Administrative Clerk
Duties:
Effective Diary and time management
Updating Client Database
Filling
Reference checks for Affordability
Taking and receiving Calls
Updating Petty cash
Viewing of houses and flats
Assisting in credit Control
Updating vacancy reports
Issuing job cards
Client Service
Data Capturing
Signing Of Leases
Assisting in Maintenance (auctioning fault reports eg: the faulty pipes in the buildings)
Loading Leases
Responsible/accountable for staff members salary queries, contracts and payslips
Accountable for the key store
Training new Call Centre agents
Confirming employment
Company / Organization: MTN
Date: 07 November 2011- January 2011
Reason for leaving: Position was casual.
Department:
Sales
Job Title:
Sales
Duties:
Customer Service
Sales
Stock take
Contracts
Admin
Confirming employment
Filling
Taking and receiving calls
Company/Organization: Kelly Agency Department: Job Title:
Date: 01 March 2012 – 15 October 2012
Financial(Woolworths)
Data Capturer
Reason for leaving: Assignment came to an end
Duties:
Data Capturing
Promotions
Supervised promoters
Report back regarding promoters the work detail of the staff and their time sheets
Making sure promoters sheets get signed at end of the day
Company/Organization: Kelly Agency Department: Job Title:
Date: 21 October 2012 – 01 April 2013
Financial(JDG financial services )
Call Centre Agent
Reason for leaving: Assignment came to an end
Duties:
Taking inbound and outbound calls
Updating accounts
Data Capturing
Admin
filling
Client service
Promotions
Credit check
Sales
Loan application
Originating
Logging calls.
Origination {loan applications]
Making sure loans get t transferred into the correct account
Making sure that I.D., payslip and bank statement correct and not fraud
Calling people applied online and assisting customers with loan applications.
Company/Organization: Premier Personal Recruitment (Agency)
Date: – 28th – 30th October 2013 Department: Premier Personal Job title: Receptionist
Reason for leaving: Assignment came to an end.
Duties:
Switchboard
Greet and welcome Visitors
Opening the door
Offering candidates drinks
Taking messages
Giving directions
Answering queries regarding registration
Sending and receiving mail and packages for Staff via courier
Monitoring and ensuring interview rooms are neat and tidy
Assisting P.A’s
Assisting Candidates with applications
Sorting Applications
Assisting with admin
Booking Interview rooms
Controlling visitors book
Company/Organization: Premium personnel Agency Department: Job Title:
MTN(Head Office) Administration
Reason for leaving one week assignment (04 November 2013 to 08 Novembe2013)
Duties
Typing 5 letters to MTN shareholders(given to us by managers)
Ensuring that each letter are saved on a shared drive
Printing the letters and sorting them
Stapling the four letters together
Folding them neatly putting the four letters in envelopes
Making sure that every shareholders name show in the envelopes window
We were 6 candidates on this assignment our target was 1000 a day and we had to have 5000 envelopes done before or assignment ended
The first two days I reached my target but a few of my colleagues did not, and I suggested we work as a team using each other strengths, for example if one was good with folding that one would than just the folding we came to an agreement so we worked together.
We were all under premium personnel and was eager to be placed and reached our targets
We all worked well as a team and it was a great success the day the assignment ended we have reached our targets
Company/Organization: Premier Personal Agency Department: Job Title:
Cress (Standard Chartered Bank )
Date: 11 Nov 2013 – 26 Mar 2014
Receptionist
Reason for leaving: Assignment ended due to operational requirements
Duties:
Switchboard
To act as the first point of contact for visitors and callers to alert and undertake a range of other administrative tasks as identified by Cress manager
Assisting P.A ‘s
Meeting Room Bookings
Taking minutes during meetings.
Ensure that all instruments projectors, ploycom and internet lines are up and running on
A daily routine, to avoid any inconvenience for procedure in the meeting rooms.
Sending documents and packages using DHL-Courier and tracking documents using waybills
Attending to clients
Assisting shuttle with log books, making sure there is a driver available for staff and clients
Compiling a stationary list to order for CRESS department
Assisting staff with access cards
Relieving other receptionists
Monitoring and ensuring that the reception area and boardrooms are kept clean and tidy and projects a business –like image
Assisting staff and clients with problems in parking bays and making sure there is a parking bay available for visitors
Assisting the CRESS/HR department with admin
Greet and welcome visitors in the office between 8:00am and 5pm, ensuring they sign in the visitor’s book and informing the relevant staff member of their arrival.
Report faulty and broken facilities to Cress helpdesk
Company/Organization: Quest Department: Job Title:
Capricorn Capital Receptionist
Reason for leavings 3day assignment (09 September 2014 to 12 September 2014)
Duties
Ensuring that the reception area it neat and tidy.
Making sure that the security door (that is controlled by me) is always closed after every visitor.
Welcoming visitors/clients and making sure they are comfortable.
Ensuring that meeting rooms are neat and clean and well prepared for meetings
Making sure kitchen staff has prepared refreshments for visitors in the meeting rooms
Taking calls/ switchboard
Calling P.A or Agents when candidates or guest arrives
Receiving documents and packages sent by couriers and giving it to the correct staff member
Company / Organization: Hyphen Technology (Quest)
Date: 16 October 2014- 28 January 2015-01-28
Department:
Job Title:
Office Administrator
Duties:
Meet and Greet clients in a professional manner and offer refreshments.
Doing Visitors tags and access card for visitors
Answer main switchboard.
Take and distribute messages accordingly.
Ensure that switchboard is diverted to operations when required Supervising cleaning staff
Preparing and maintaining boardrooms for meetings and booking meetings making sure equipment is functional.
Ensuring the drivers log book is kept updated
Data Capturing and Admin
Assisting in HR, and I.T
Booking Parking for staff that are onsite and goes offsite.
Assisting in maintenance by liaise with the contractors and contracted suppliers e.g.:
oSteiner (contract amendments and malfunction of equipment)
oLeon (replace fused and faulty electrically)
oDouglas dale milk (queries and complaints)
oClimatron (air-conditioning)
oPause Inc (door locks, fittings etc.)
Updating stationary Reports.(stock and updating register for stationary handed to staff)
Making sure that TV in reception area is on CNN or Sports
Assisting in finance allocating invoices, capturing, scanning and filling them and calling companies for outstanding Invoices
Signing for Parcel and making sure the correct person receives it.
Ensure reception area and reception desk is presentable at all times.
Ensure all staff members receive access cards, activation thereof and register is updated.
Email company communications to the company group attention to detail.i.e spelling, grammar, formatting of all communications and documents.
Assist the CEO’s PA with Adhoc duties.
Assist the COO with filing, general admin support, scheduling meeting and Adhoc duties.
Stock taking, restock cupboards when stock is delivered
Ordering of staff refreshments (tea, coffee, soft drinks etc.)
Updating Telephone list, Birthday list and Staff list
Sending out Birthday wishes on e-mail
Reason for leaving: Assignments are temporary
Company / Organization: Quest
Date: 16 February 2015-20 February 2015
Department: Quest
Job Title:
Administration
Duties:
Calling to check reference on candidates,(calling and asking the referee questions regarding the candidates)
Capturing feedback from referee
Saving feedback on the system
Reason for leaving:
Company / Organization: Auto & General Telesure
Date: 01 November 2015 - 18 March 2016
Department: Broker Sales
Job Title: Lead Administrator
Duties:
Generating Leads for Amsure Insurance by calling Amway Clients
Obtaining information from Clients, generating a lead number
Providing the Sales agents with the lead number and transferring clients to the sales agents
Capturing data on spreadsheets
Creating and Compiling spreadsheets for Amsure and Team
As a team player I went beyond and above my duties just so that the team can accomplish our daily targets.
Referees
Rubaya Reuters
Real People
Harold Stauss
MTN
Franka\Prechant\Sharmain
Martie Botha
Jeni Viljoen ( Quest)
Bongani Dlamini
Kelly
Standard Chartered Bank
Hyphen Technology
Telesure
Contact this candidate