IT Architecture Management
Resume:
Jeffrey S. Kitchens
***** *. ****** ** ******** IL 61834 217-***-****
Summary:
** ***** ** ********** ** Software/Hardware support.
** ***** ** ********** ** Management, Project Management, Performance Monitoring, and Administration in Client/Server environments.
Technical Skills:
Active Directory Administration
Exchange Administration
LAN/WAN/NAS/SAN Administration & Support
Disaster Recovery Plan Design, Testing, Monitoring
Switch and Firewall Administration
Load Balancer Administration
Wireless A/B/G/N Administration & Support
SQL 2005 thru 2012 Administration & Support
Microsoft Exchange 2003/2007/2010; Outlook 2000 thru 2013
Server 2000/2003/2008/2012; SBS 2003 Administration
Hiring, Training, and Supervision of department personnel
Departmental Budgeting & Forecasting
Hardware/Software plan, purchase, procure, deploy & asset tracking
Education:
Associates Degree – Computer Technology – 1985
05/2015-01/2017 CompuCom Systems Inc. – Dallas TX
Second Outsourcing of Previous Position - Same Location/Same Responsibilities
Onsite Support Engineer III Danville, IL
Gathering of Monthly Metrics for SLA Performance Tracking
Monitoring and Maintenance of ALL IT Crankshaft Data Systems Company Wide
Troubleshooting of End-User Devices, Servers and Infrastructure Equipment and Implementing Resolutions to Maximize Production Up-Time
LAN/WAN Connectivity Management Including Maintenance/Service Agreement Tracking and Management
Active Directory Management and Administration
Microsoft Exchange Server Administration and Systems Management
VMWare Management, Deployment, and Maintenance
VSphere Management
NetApp SAN Monitoring and Troubleshooting
Data Center Monitoring on a 24x7x365 Basis of MDF and All IDF Equipment
Proactive Monitoring of Network Operations, Performance and Storage to Ensure SLA Compliance including but not limited to Anti-Virus, Firewall, Server and Client Backups, Database Management
End User Training
Troubleshooting LAN and WAN Equipment
Infrastructure Planning and Development
Supervision of Network, Security Camera, and Cable TV Wiring Installation
Monitoring and Verification of Operation of All Aspects of Lan/Wan Operations
Responsible for Planning, Scheduling and Supervision of Sub-Contractors
Disaster Recovery Plan Revision
Network Diagramming and Mapping
Development of HelpDesk Documentation and Work Flows
Oversight of HelpDesk Response Times to Assure End-User Problem Resolution and SLA Compliance
Auditing and Reporting of Network Storage Utilization
Auditing and Reporting of Microsoft Exchange Server Utilization
Monitoring and Reporting of Corporation Wide Internet Usage
Supervision of Other Customer Employed Help-Desk Personnel
Development and Implementation of Service Strategies
03/2012-05/2015 ThyssenKrupp IT Services North America – Alpharetta GA
Outsourcing of Previous Position - Same Location/Same Responsibilities
Onsite Support Engineer III Danville, IL– Medical First Responder
Gathering of Monthly Metrics for SLA Performance Tracking
Monitoring and Maintenance of ALL IT Crankshaft Data Systems Company Wide
Troubleshooting of End-User Devices, Servers and Infrastructure Equipment and Implementing Resolutions to Maximize Production Up-Time
Medical First Response Team Member
LAN/WAN Connectivity Management Including Maintenance/Service Agreement Tracking and Management
Active Directory Management and Administration
Microsoft Exchange Server Administration and Systems Management
VMWare Management, Deployment, and Maintenance
VSphere Management
HP SAN Maintenance, Monitoring, Tuning
NetApp SAN Monitoring and Troubleshooting
Data Center Monitoring on a 24x7x365 Basis of MDF and All IDF Equipment
Proactive Monitoring of Network Operations, Performance and Storage to Ensure SLA Compliance including but not limited to Anti-Virus, Firewall, Server and Client Backups, Database Management
User Training
Troubleshooting LAN and WAN Equipment
Infrastructure Planning and Development
Supervision of Network, Security Camera, and Cable TV Wiring Installation
Monitoring and Verification of Operation of All Aspects of Lan/Wan Operations
Responsible for Planning, Scheduling and Supervision of Sub-Contractors
Disaster Recovery Plan Revision
Network Diagramming and Mapping
Development of HelpDesk Documentation and Work Flows
Oversight of HelpDesk Response Times to Assure End-User Problem Resolution and SLA Compliance
Auditing and Reporting of Network Storage Utilization
Auditing and Reporting of Microsoft Exchange Server Utilization
Monitoring and Reporting of Corporation Wide Internet Usage
Supervision of Other On-Site Help-Desk Personnel
Development and Implementation of Service Strategies
10/2010-03/2012 ThyssenKrupp Crankshaft IT Department - Danville IL
Systems Support Engineer – Licensed EMT – Medical First Responder
Monitoring and Maintenance of ALL IT Systems Company Wide
Troubleshooting of End-User Devices, Servers and Infrastructure Equipment and Implementing Resolutions to Maximize Production Up-Time
Medical First Responder Team Member
LAN/WAN Connectivity Management Including Maintenance/Service Agreement Tracking and Management
Active Directory Management and Administration
Microsoft Exchange Server Administration and Systems Management
VMWare Management, Deployment, and Maintenance
VSphere Management
HP SAN Maintenance, Monitoring, Tuning
Proactive Monitoring of Network Operations, Performance and Storage including but not limited to Anti-Virus, Firewall, Server and Client Backups, Database Management
User Training
Troubleshooting LAN and WAN Equipment
Infrastructure Planning and Development
Supervision of Network, Security Camera, and Cable TV Wiring Installation
Monitoring and Verification of Operation of All Aspects of Lan/Wan Operations
Responsible for Planning, Scheduling and Supervision of Sub-Contractors
Disaster Recovery Plan Revision
Network Diagramming and Mapping
Development of HelpDesk Documentation and Work Flows
Oversight of HelpDesk Response Times to Assure End-User Problem Resolution
Auditing and Reporting of Network Storage Utilization
Auditing and Reporting of Microsoft Exchange Server Utilization
Monitoring and Reporting of Corporation Wide Internet Usage
Supervision of Level 2 HelpDesk On-Site Personnel
Development and Implementation of Service Strategies
10/2009-10/2010 ThyssenKrupp Crankshaft Machining - Danville IL
E-Tech Electronics/Maintenance – Licensed EMT - First Response Team
Company Wide Maintenance, Installation and Troubleshooting of Electrical and Electronic Equipment Ranging from 5VDC to 480VAC 3-Phase
Company Wide Troubleshooting of Electronic and Mechanical Equipment Failures and Implementing Resolutions to Maximize Production Up-Time
Safety Team Member
Medical First Responder – Licensed EMT
Special Projects Including Developing Training/Operations Manuals on Newly Installed Equipment Not Yet Ready For Production Use
Developed Documentation Packets on Equipment As Required By Special Project Assignment
Lead Departmental Computer Support
Answered Multiple Calls to Work Coverage For Other Personnel on Other Shifts As Well As Extended Stretches As Long As 21+ Days Without any Time Off
11/2006-03/2009 Time-O-Matic Inc - Danville IL
Field Service
Development of Training Materials and Strategies for the Training of Outdoor Advertising Installation Companies
Work at Heights of up to 100 Feet
Supervision of Sign Company and Crane Crews During Installation of Digital Outdoor Billboards and On-Premise Digital Signage Throughout the USA
Assist in the Finalization of Design, Assembly and Installation of Structures and Individual Structural Components
Advise on the Modification Requirements of Existing Structures to accommodate New Installations
Onsite Installation of Digital Signage Including but not Limited to Digital Billboards
Onsite and In-House Training of Installation Crews and Time-O-Matic Technicians
Fall Arrest and Other Safety Training of Time-O-Matic Field Installation and Service Personnel
Manufacturing Test and Repair of Signs Prior to Shipping
User Training on Software Usage and Best Practices
Coordination and Booking of Airline Flights, Hotels, and Rental Cars Required for Field Service Operations
Onsite Troubleshooting of Problems with Communications, Electrical, and Other Technical Issues
Technical Support Including Weekends and Holiday Support as Needed Using RightNow Based Software as Well as Other Online Applications
10/2005-11/2006 Bismarck-Henning Community School District #1 - Bismarck IL
Technology Coordinator
Network Administration of Windows 2003 Active Directory Network
Installation and Administration of Unix Servers
Proactive Monitoring of Network Operations, Performance and Storage including but not limited to Anti-Virus, Firewall, Server and Client Backups, Database Management
User Training
Troubleshooting LAN and WAN Equipment
Infrastructure Planning and Development
Supervision of Network, Security Camera, and Cable TV Wiring Installation
Monitoring and Verification of Operation of All Aspects of Lan/Wan Operations
6/1994-10/2005 Grizzly Enterprises – Danville IL
Owner/Technical Services Manager
Onsite Service of Business and Home PC’s
Extensive Work With Farming Industry Clients on Yield Analysis and GPS Controlled Mapping
Network Design, Installation, Maintenance, and Troubleshooting
Onsite Support of Novell Networks
Onsite Support of Microsoft Peer-Peer and Client-Server Networks
Systems Administration Including Server Upgrades and Migrations
Responsible for Planning, Scheduling and Supervision of Sub-Contractors
1/1993-6/1994 Commercial Software Solutions
Technician
In-House Technical Support and Repair of PC Systems
Build PC Systems for Retail Sales
Design Customer Local Area Networks
Install and Train Customers On Local Area Networks
On-Site Technical Support and Repair
Technical Support and Onsite Service of IBM System36
Fiscal Information Inc. - Loveland CO
6/1991-12/1992 Hardware Field Engineer
IBM RS6000 Specialist
Developed Image Backup Capability for IBM RS/6000 Clients
Developed Strategies for Networking PC's to RS/6000 Equipment
Technical Support Specialist on PC's and UNIX Systems
Responsible for Installation of New IRIS Systems and Upgrades of Existing Systems Including Supervision of Installation Crews of up to 10
Instituted PM Program to Verify Entire Client Serial Number Database Accuracy
Trained Clients on Critical Hardware Care and Operation Issues
Installed and Maintained LAN Used by Accounting and Administrative Departments
ASYST Technologies Inc. - Milpitas CA
11/1989-5/1991 System Support Engineer
Responsible for Manufacturing Start-up of SMART Traveler System Paperless Wafer Tracking System
Initial Fit-up of ASYST Robotic Equipment to Semiconductor Tools Requiring Modifications to Vendor Equipment and/or ASYST Mechanical Interface Hardware
Oversight of Installation, Testing, and Support of all ASYST Products at International and Domestic Customer Sites
Operator and Maintenance Engineer Training
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