Jeffrey S. Kitchens

***** *. ****** ** ******** IL 61834 217-***-****

Summary:

** ***** ** ********** ** Software/Hardware support.

** ***** ** ********** ** Management, Project Management, Performance Monitoring, and Administration in Client/Server environments.

Technical Skills:

Active Directory Administration

Exchange Administration

LAN/WAN/NAS/SAN Administration & Support

Disaster Recovery Plan Design, Testing, Monitoring

Switch and Firewall Administration

Load Balancer Administration

Wireless A/B/G/N Administration & Support

SQL 2005 thru 2012 Administration & Support

Microsoft Exchange 2003/2007/2010; Outlook 2000 thru 2013

Server 2000/2003/2008/2012; SBS 2003 Administration

Hiring, Training, and Supervision of department personnel

Departmental Budgeting & Forecasting

Hardware/Software plan, purchase, procure, deploy & asset tracking

Education:

Associates Degree – Computer Technology – 1985

05/2015-01/2017 CompuCom Systems Inc. – Dallas TX

Second Outsourcing of Previous Position - Same Location/Same Responsibilities

Onsite Support Engineer III Danville, IL

Gathering of Monthly Metrics for SLA Performance Tracking

Monitoring and Maintenance of ALL IT Crankshaft Data Systems Company Wide

Troubleshooting of End-User Devices, Servers and Infrastructure Equipment and Implementing Resolutions to Maximize Production Up-Time

LAN/WAN Connectivity Management Including Maintenance/Service Agreement Tracking and Management

Active Directory Management and Administration

Microsoft Exchange Server Administration and Systems Management

VMWare Management, Deployment, and Maintenance

VSphere Management

NetApp SAN Monitoring and Troubleshooting

Data Center Monitoring on a 24x7x365 Basis of MDF and All IDF Equipment

Proactive Monitoring of Network Operations, Performance and Storage to Ensure SLA Compliance including but not limited to Anti-Virus, Firewall, Server and Client Backups, Database Management

End User Training

Troubleshooting LAN and WAN Equipment

Infrastructure Planning and Development

Supervision of Network, Security Camera, and Cable TV Wiring Installation

Monitoring and Verification of Operation of All Aspects of Lan/Wan Operations

Responsible for Planning, Scheduling and Supervision of Sub-Contractors

Disaster Recovery Plan Revision

Network Diagramming and Mapping

Development of HelpDesk Documentation and Work Flows

Oversight of HelpDesk Response Times to Assure End-User Problem Resolution and SLA Compliance

Auditing and Reporting of Network Storage Utilization

Auditing and Reporting of Microsoft Exchange Server Utilization

Monitoring and Reporting of Corporation Wide Internet Usage

Supervision of Other Customer Employed Help-Desk Personnel

Development and Implementation of Service Strategies

03/2012-05/2015 ThyssenKrupp IT Services North America – Alpharetta GA

Outsourcing of Previous Position - Same Location/Same Responsibilities

Onsite Support Engineer III Danville, IL– Medical First Responder

Gathering of Monthly Metrics for SLA Performance Tracking

Monitoring and Maintenance of ALL IT Crankshaft Data Systems Company Wide

Troubleshooting of End-User Devices, Servers and Infrastructure Equipment and Implementing Resolutions to Maximize Production Up-Time

Medical First Response Team Member

LAN/WAN Connectivity Management Including Maintenance/Service Agreement Tracking and Management

Active Directory Management and Administration

Microsoft Exchange Server Administration and Systems Management

VMWare Management, Deployment, and Maintenance

VSphere Management

HP SAN Maintenance, Monitoring, Tuning

NetApp SAN Monitoring and Troubleshooting

Data Center Monitoring on a 24x7x365 Basis of MDF and All IDF Equipment

Proactive Monitoring of Network Operations, Performance and Storage to Ensure SLA Compliance including but not limited to Anti-Virus, Firewall, Server and Client Backups, Database Management

User Training

Troubleshooting LAN and WAN Equipment

Infrastructure Planning and Development

Supervision of Network, Security Camera, and Cable TV Wiring Installation

Monitoring and Verification of Operation of All Aspects of Lan/Wan Operations

Responsible for Planning, Scheduling and Supervision of Sub-Contractors

Disaster Recovery Plan Revision

Network Diagramming and Mapping

Development of HelpDesk Documentation and Work Flows

Oversight of HelpDesk Response Times to Assure End-User Problem Resolution and SLA Compliance

Auditing and Reporting of Network Storage Utilization

Auditing and Reporting of Microsoft Exchange Server Utilization

Monitoring and Reporting of Corporation Wide Internet Usage

Supervision of Other On-Site Help-Desk Personnel

Development and Implementation of Service Strategies

10/2010-03/2012 ThyssenKrupp Crankshaft IT Department - Danville IL

Systems Support Engineer – Licensed EMT – Medical First Responder

Monitoring and Maintenance of ALL IT Systems Company Wide

Troubleshooting of End-User Devices, Servers and Infrastructure Equipment and Implementing Resolutions to Maximize Production Up-Time

Medical First Responder Team Member

LAN/WAN Connectivity Management Including Maintenance/Service Agreement Tracking and Management

Active Directory Management and Administration

Microsoft Exchange Server Administration and Systems Management

VMWare Management, Deployment, and Maintenance

VSphere Management

HP SAN Maintenance, Monitoring, Tuning

Proactive Monitoring of Network Operations, Performance and Storage including but not limited to Anti-Virus, Firewall, Server and Client Backups, Database Management

User Training

Troubleshooting LAN and WAN Equipment

Infrastructure Planning and Development

Supervision of Network, Security Camera, and Cable TV Wiring Installation

Monitoring and Verification of Operation of All Aspects of Lan/Wan Operations

Responsible for Planning, Scheduling and Supervision of Sub-Contractors

Disaster Recovery Plan Revision

Network Diagramming and Mapping

Development of HelpDesk Documentation and Work Flows

Oversight of HelpDesk Response Times to Assure End-User Problem Resolution

Auditing and Reporting of Network Storage Utilization

Auditing and Reporting of Microsoft Exchange Server Utilization

Monitoring and Reporting of Corporation Wide Internet Usage

Supervision of Level 2 HelpDesk On-Site Personnel

Development and Implementation of Service Strategies

10/2009-10/2010 ThyssenKrupp Crankshaft Machining - Danville IL

E-Tech Electronics/Maintenance – Licensed EMT - First Response Team

Company Wide Maintenance, Installation and Troubleshooting of Electrical and Electronic Equipment Ranging from 5VDC to 480VAC 3-Phase

Company Wide Troubleshooting of Electronic and Mechanical Equipment Failures and Implementing Resolutions to Maximize Production Up-Time

Safety Team Member

Medical First Responder – Licensed EMT

Special Projects Including Developing Training/Operations Manuals on Newly Installed Equipment Not Yet Ready For Production Use

Developed Documentation Packets on Equipment As Required By Special Project Assignment

Lead Departmental Computer Support

Answered Multiple Calls to Work Coverage For Other Personnel on Other Shifts As Well As Extended Stretches As Long As 21+ Days Without any Time Off

11/2006-03/2009 Time-O-Matic Inc - Danville IL

Field Service

Development of Training Materials and Strategies for the Training of Outdoor Advertising Installation Companies

Work at Heights of up to 100 Feet

Supervision of Sign Company and Crane Crews During Installation of Digital Outdoor Billboards and On-Premise Digital Signage Throughout the USA

Assist in the Finalization of Design, Assembly and Installation of Structures and Individual Structural Components

Advise on the Modification Requirements of Existing Structures to accommodate New Installations

Onsite Installation of Digital Signage Including but not Limited to Digital Billboards

Onsite and In-House Training of Installation Crews and Time-O-Matic Technicians

Fall Arrest and Other Safety Training of Time-O-Matic Field Installation and Service Personnel

Manufacturing Test and Repair of Signs Prior to Shipping

User Training on Software Usage and Best Practices

Coordination and Booking of Airline Flights, Hotels, and Rental Cars Required for Field Service Operations

Onsite Troubleshooting of Problems with Communications, Electrical, and Other Technical Issues

Technical Support Including Weekends and Holiday Support as Needed Using RightNow Based Software as Well as Other Online Applications

10/2005-11/2006 Bismarck-Henning Community School District #1 - Bismarck IL

Technology Coordinator

Network Administration of Windows 2003 Active Directory Network

Installation and Administration of Unix Servers

Proactive Monitoring of Network Operations, Performance and Storage including but not limited to Anti-Virus, Firewall, Server and Client Backups, Database Management

User Training

Troubleshooting LAN and WAN Equipment

Infrastructure Planning and Development

Supervision of Network, Security Camera, and Cable TV Wiring Installation

Monitoring and Verification of Operation of All Aspects of Lan/Wan Operations

6/1994-10/2005 Grizzly Enterprises – Danville IL

Owner/Technical Services Manager

Onsite Service of Business and Home PC’s

Extensive Work With Farming Industry Clients on Yield Analysis and GPS Controlled Mapping

Network Design, Installation, Maintenance, and Troubleshooting

Onsite Support of Novell Networks

Onsite Support of Microsoft Peer-Peer and Client-Server Networks

Systems Administration Including Server Upgrades and Migrations

Responsible for Planning, Scheduling and Supervision of Sub-Contractors

1/1993-6/1994 Commercial Software Solutions

Technician

In-House Technical Support and Repair of PC Systems

Build PC Systems for Retail Sales

Design Customer Local Area Networks

Install and Train Customers On Local Area Networks

On-Site Technical Support and Repair

Technical Support and Onsite Service of IBM System36

Fiscal Information Inc. - Loveland CO

6/1991-12/1992 Hardware Field Engineer

IBM RS6000 Specialist

Developed Image Backup Capability for IBM RS/6000 Clients

Developed Strategies for Networking PC's to RS/6000 Equipment

Technical Support Specialist on PC's and UNIX Systems

Responsible for Installation of New IRIS Systems and Upgrades of Existing Systems Including Supervision of Installation Crews of up to 10

Instituted PM Program to Verify Entire Client Serial Number Database Accuracy

Trained Clients on Critical Hardware Care and Operation Issues

Installed and Maintained LAN Used by Accounting and Administrative Departments

ASYST Technologies Inc. - Milpitas CA

11/1989-5/1991 System Support Engineer

Responsible for Manufacturing Start-up of SMART Traveler System Paperless Wafer Tracking System

Initial Fit-up of ASYST Robotic Equipment to Semiconductor Tools Requiring Modifications to Vendor Equipment and/or ASYST Mechanical Interface Hardware

Oversight of Installation, Testing, and Support of all ASYST Products at International and Domestic Customer Sites

Operator and Maintenance Engineer Training

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