Manager Project Management

Client-Facing Service Professional experienced in managing relationships with Fortune 500 companies in Implementations, Project Management, Absence Management, Healthcare - Benefit Administration, and Client Management.

Summary of Qualifications

Real Estate Salesperson – Licensed

General Lines - Life, Accident, and Health – Licensed

Implementations/Consulting/Advising

Customer Relationship Management (CRM)

Project Management Office (PMO)

Change Management

Client/Project Management

Presentation Skills/Leadership

Randstandt Technologies

CVSHealth - Contract Assignment November 2016 - present

Implementation Manager

Project Management support during peak season

Updated project plans, timeines, and secured updates from colleagues

Formulated resolution plan for all escalated deliverables

Claim validation testing

MetLife Group Insurance

Implementation Consultant II June 2014 - November 2016

Managed the Implementation of MetLife suite of Core and Voluntary Insurance Products

Developed project plans, timelines, and facilitated planning calls with Group Clients

Subject Matter Expert for Voluntary Products and coach for new Consultants

Subject Matter Expert for Process Improvement

Facilitated all communication initiatives with internal and external partners

HMS Inc.

Implementation Manager – Recovery Audit Services February 2013 – December 2013

Managed the successful Implementation of Recovery Audit Services for statutory clients

Validated data requirements to facilitate exchange of data files

Developed project plans, timelines, and conducted presentations to explain our services

Ensured project deliverables are met on a weekly basis

Created workflows to outline the service/product being implemented

Identified, tracked and analyzed potential issues that may impact the Implementation

Facilitated all communication initiatives with internal and external partners

Formulated resolution plan for all escalated deliverables

CVS Caremark November 2011-February 2013

Implementation Manager – Pharmacy Benefit Management

Managed the successful Implementation and Migration members to the Caremark RxClaim platform

Served as a Subject Matter Expert of Migration Execution initiatives

Facilitated process improvement discussions to expedite resolution

Assessed technical and system requirements to migrate clients

Trained various business units on Salesforce.com and its reporting capabilities

Lead Model Office initiatives and established workflows to ensure a smooth transition

RealPage Inc July 2011 – October 2011

Implementation Consultant – Property Management

Computer Software (Software as a Service)

Managed the implementation of ePayments (proprietary software)

Adherence to Federal, State, and Financial Institution Regulations

Maintained Customer Relationship Database and update Enterprise systems

Developed project plan, establish timelines, and set expectations with client

Engaged Sales and other internal departments to ensure successful implementation

JPMorgan Chase Bank – Dallas, TX

Implementation Consultant AVP – Treasury Services June 2007 – October 2009

Client Management for complex implementations of treasury products

Developed project plan, established timelines, and set expectations with client

Ensured client satisfaction and managed internal communications to departments

Coordinated client based training for various web-based applications

Single point of contact for escalated service related issues

CIGNA Healthcare – Sherman, TX

Client Service Partner June 1995- Dec 2006

Client Manager for Health and Welfare products

Single point of contact for escalated benefit issues

Coached/Mentored colleagues in Claim Operations to ensure efficiency

Provided customer service to assigned region HR contacts

Conducted training to facilitate new product roll out

CIGNA Group Insurance -Disability Claim Manager

Managed disability claims/FMLA claims (STD/LTD/FMLA) and serviced a national book of business

Disability Benefit Administration – Claim Operations / Audit / Sales Support

Subject matter expert for new Implementations and product roll for Absence Management products

Investigated, Reviewed and adjudicated claims

Facilitated safe return to work plans for claimants

Education:

University of Texas Dallas School of Management

Pursing Business Administration Degree

Collin College Transferred to UTD

Business Management Center Technical Magnet High School –

High School Diploma Graduated

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