Rosalyn OBrien / **** Carolwood Dr / Houston, TX *7028 / 281-***-****

acyxg6@r.postjobfree.com

Objective: To pursue a career that I can utilize my skills, and will allow me the opportunity for growth

and advancement.

Summary: Over 20 years experience in customer service and office administration for a variety of

businesses. Highly skilled in management and quality assurance. Dedicated to building strong customer

relations by providing excellent quality service and product. Highly organized in research skills and the

ability to handle all documents in a professional manor.

Education and Training:

University of Phoenix Graduated March 2016

Major Study: Bachelors in Business (Finance)

University of Phoenix Graduated July 2013

Major Study: Associates in Hospitality Management

Work History:

Candlewood Suites - 1/2017 to present

Night Auditor/Front Desk- Check ins and check outs, reservations, daily audit for

hotel revenue, customer service

- 09/2016 to 1/2017

Xerox / Humana

Customer Care Specialist- Taking care of the customer needs via email and phone.

Reviewing health insurance polices and verifying benefits on certain health plans.

Best Western Plaza Hotel and Suites 01/2011 to 03/2015 Houston, TX

Front Office Manager- Responsible for supervising all duties of the front desk and guest services,

including transportation services.

Customer Relations-Staff training and scheduling

Meeting room sales

Group Reservations Travel commissions

Accounts Receivable/Payable-Reward program assistance

Daily monitoring of rates and availability

Auditor for hotel revenue and sales

United States Census Bureau 3/2010 10/ 2010 - Texas City, TX

Enumerator

Conducted door to door surveys

Data Entry

Springhill Suites -10 /2007 12/2010 Galveston, TX

Front Desk Supervisor

Coordinated and directed front desk, lobby and transportation operations at mid-sized hotel.

Responsible for making sure daily totals add up precisely

Prepare deposits, update customer information and account status

Skills: Microsoft Office / Microsoft Excel / Microsoft Outlook / Accounts Payable and Receivable /

Problem Resolution / PowerPoint.

References available upon request

Contact this candidate