Customer Service Project

Kujtim Vranovci

*********@*****.***

Cell: +377-***-*****

QUALIFICATIONS

Over 16 years experience as a certified Mechanic. Developed 4.5 years experience on the Log Cap III Project in Iraq, supporting contingency operations for the U.S. and Coalition Forces. Promotes safety awareness complying with all applicable safety procedures and regulations in accordance with the TSTI (Total Safety Task Instructions) and the AHA (Activity Hazard Analysis). Able to correspond to all Log Cap emergency action plans in the preparedness of all hazmat issues. Deep knowledge of transport and disposal procedures for the safe handling of hazardous chemicals and radioactive materials. Attended projects involving hazardous chemical waste and fire safety issues; ensuring compliance with all government and federal agencies. Interacts well with support departments to ensure smooth operation of work proving excellent customer service. Operational knowledge of various electronic and diagnostic test equipment. Served as a translator in my country and on project demonstrating effective communication skills as a department translator for all foreign nationals within my regiment.

CORE KNOWLEDGE AREAS

1Dispatch Lane Work Instructions

2Scheduled & Unscheduled Service Repairs

3Heavy Vehicle Maintenance Operations

4Final Inspections

5Safety Guidelines & Procedures

6Troubleshooting & Diagnostics

7Translator for Foreign Languages

8Work Instructions LogCap III Project

WORK HISTORY

KBR SERVICES INC. LOG CAP III PROJECT

July 2007-nov -2011 COB-ADDER, TALLIL IRAQ

Inspection Mechanic

1Maintenance mechanic on heavy vehicle and light vehicle

2Responded to hazardous materials spills such as oil, acid, and mercury; implemented clean-up plan.

3Maintained records such as hazardous and non-hazardous waste manifests and associated documents.

4Advised management on potential hazardous materials and made recommendations as required.

5Demonstrated all safety rules and procedures, including wearing required personal safety equipment.

Translated daily safety meetings to cover TSTI and AHA for foreign nationals.

6Dispatched Armored Trucks (GFE), Maintenance Heavy Equipment (MHE), Commercial Heavy Tractors, Trailers, for services going out on mission.

7Placed placards on all heavy vehicle equipment to help identify awaiting services.

8Diagnosed, repaired and troubleshoot all electrical and mechanical problems on equipment to include engines, transmissions, suspensions, steering, exhaust, braking systems and all other aspects of equipment operation with limited resources.

9Documented all scheduled and unscheduled services on all SRO’s (Service Request Orders) in accordance to QAQC standards.

10Conducted all inspections worked in progress and upon completion of repairs, thus ensuring it meets the standards as outlined in the scope of work (SOW) and the contract to which it applied.

11Conducted deficiency and failure analysis and troubleshooting, and recommended the procedures to properly repair vehicles.

12Inspected and identified failed and missed deficiencies from the final inspection, prior to release for dispatch.

13Supervised, monitored, and escorted other subcontractors within the company ensuring all safety and security measures are met.

14Repaired heavy armoured vehicles such as Mercedes, Internationals, Volvo, Het, Forklifts, and Cranes.

2002-2006 Northrop Grumman Mission Overseas Kosovo

Translator/Interpreter

1Translated for U.S. Army deployed in Kosovo and supporting their mission.

2Interpreted different types of documents, from Albanian to English and Serbian and vice-versa.

3Demonstrated fluency in both American English and other paired language in both spoken and written forms required.

1999-2001 Organization for Security Commissions Europe

Training Assistant

4Worked for OSCE mission in Kosovo, (Organization for Security and Co-operation in Europe), in Elections Department.

5Trained Assistant in Count and Results Centre (C&RC).

6 Supported national staff on counting and reconciliation procedures and later on after Election Day, worked as Observer's Guide.

7Worked as CMS Operator in various locations, under different supervisors I performed a variety of tasks.

1994-1999 Tim’s Service Shop Kosovo

Certified Mechanic

8Completed repair, service and maintain on variety of equipment and light vehicles.

9Diagnosed, repaired and troubleshoot all electrical and mechanical problems on equipment to include engines, transmissions, suspensions, steering, exhaust, braking systems and all other aspects of equipment operation with limited resources.

10Installed specified new or reconditioned parts and/or make required adjustments and reassembled complete units.

EDUCATION –LICENSES-TRAINING- LANGUAGES

Kosovo Graduate School

Hazmat Training & Fire Safety

Serbian/Albanian/Bosnian/English

CDL Class B

Computer Knowledge

Combat War zone Training

Contact this candidate