Engineer Management

SHIBU VARGHESE

**** ****** *** #**, ******, CA-**780 Cell: 657-***-****

https://www.linkedin.com/in/shibu-varghese-b167a136 *******@*******.*** *********@*****.***

Professional Summary

Over 15 years of experience in enterprise level IT services and infrastructure management.

Various IT certifications that includes Cisco, Microsoft, Symantec etc.

Expertise in Installing, upgrading, migrating & troubleshooting of Windows servers & Professional in different hardware including HP, Dell, Compaq, IBM etc.

Versatile technical proficiency in Microsoft server technologies, active directory, group policies, Exchange, network infrastructure, TCP/IP networks, enterprise backup solutions, virtual machines, cloud architectures, storage servers and enterprise antivirus security suites.

Well experienced in Networking, Cisco routers, switches and ASA firewalls.

Excellent analytical, troubleshooting, problem solving and time management skills.

Ability to maintain a reliable and methodical approach to support and Documentation.

Quick learner highly motivated with excellent organizational and analytical skills.

Successful management experience in leading projects and teams.

Worked on almost all versions of windows, Mac client operating systems & its applications.

Academic Profile

Certifications

University of California – Irvine Extension Project Management Professional

University of California – Irvine Extension Business Administration

Microsoft Certified Technology Specialist-MCTS: ID: SR6626856

Cisco Certified Network Associate – CCNA ID: CSCO11735234

Microsoft Certified Professional - MCP ID: 3666346

Education

Bachelor’s Degree in Computer Applications Alagappa University, India

Engineering Diploma in Computer Science & Engineering

Honors Diploma in Systems Management

Experience Summary

Sr. System admin Team lead at Computer Runner, Tustin, CA from Sep 2016

Sr. System Administrator Al-Suwaidi Holding Co LTD. Al Khobar, KSA 2006 - 2015

Data Recovery Technician IMT Co LTD. Al Khobar, Saudi Arabia 2004 - 2006

Hardware Engineer Softek Systems & Solutions, Kerala, INDIA 2001- 2004

Customer Support Engineer Delta Innovative Enterprises Ltd. Kerala, India 2000 - 2001

Professional Experience

Company : Computer Runner, Tustin, CA-92780

Position : Sr. System Administrator Team Lead

Period : Sep 2016 – Dec 2016

Acted as Technical Team lead at computer Runner

Troubleshoot and resolve complex networking, systems issue at client’s places

Study, gather IT requirements of customers

Design IT proposals and implement it for customers

Coordinate with marketing team for new ideas for increasing the business

Working with pre-sales team, going to different business and meet people and introduced our products, services to them.

Given technical advice to the junior colleagues

Company : AL-SUWAIDI Group, KSA

Position : Sr. System Administrator

Period : 2006 – 2015

Responsible for third-level support for all server and network related issues.

Manage Service desk, Field services & Network teams (13 staff):

Participated in complete system builds, upgrades, migrations, code deployments and patch management.

Administered change management related to server upgrades and software installation.

Prepared and maintained documentation of technologies, standards and procedures.

Provisioning new servers, imaging; handling other daily routines; leading new deployments from systems perspective by coordinating internal resources; performing systems backups and restore procedures.

Handling the complete installation, configuration & maintenance of Microsoft Windows Servers; designing the Backup Strategy for sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration; managing Server, Domain, AD, User Rights, etc.

Meet department heads, IT representatives to achieve management goals

Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorising and prioritising incidents; providing initial Incident Support

Provided technical support for DSL, FAX, VoIP, PC & Laptop; implemented best practices at Service Desk

Manage infrastructure, technology and telecommunication vendors effectively to ensure best prices, benefits and service level agreements are provided to SHC properties and review periodically their performance, deliverables and commitments

oDesign, deployment, and maintenance of a broad range of Microsoft Technologies including:

Windows Server 2000, 2003, 2008 and 2012

Azure, office 365 and exchange online

Exchange Server 2003, 2007,2010

Windows Server Update Services (WSUS), Hyper-V, DNS, WINS, DHCP and Active Directory.

Group Policy Design & Implementation, IIS and Terminal Services.

Internet Security and Acceleration (ISA) Server 2004, 2006.

SQL Server 2000, 2005, 2008.

System centre configuration & operations manager

SharePoint 2010

oInstrumental in managing complete configuration and installation of:

VMware ESX (3.5), ESXi, and vSphere 4 & 5 environments with Virtual Centre Management, Lab Manager.

Worked on Cisco routers (800,1900,2900,3900), switches (3850,2960,2950) & ASA firewalls (5510,5505)

Backup Tools: NT Backups, Symantec Backup Exec version 10,11,12 and 2014, ArcServ

Symantec Enterprise Antivirus & Antispam, Symantec Bright mail

Symantec security for Microsoft exchange server

Email Archival solution – Symantec Enterprise vault

Net App FAS/V-Series.

Net gear Ready NAS

Monitoring Tools: Manage Engine, smart filter web filtering

Blackberry enterprise server versions 4 & 10

Avaya IP telephony

Microwave Point-to-Point wireless links

ISCSI, NFS, Fiber Channel Protocols, Fiber Channel Cabling, Switching and Zoning.

Date Center environment tools, CCTV, Power management tools etc.

oManaged the entire range of tasks associated with Network Infrastructure Design and Maintenance including:

Datacentres transfer including procurement, implementation and rollout of new physical Datacentre.

Design, implementation and maintenance of Dell Server, Storage Hardware, HP ProLiant ML, DL series Servers, HP, Netapp, net gear, buffalo Storage Systems, Cisco Routing & Switching, SonicWALL Firewalls, Symantec Backup Exec, Symantec Antivirus, Spam and AV Filtering.

Server Performance Analysis and Performance Tuning including SQL Server workloads.

oManage infrastructure, technology and telecommunication vendors effectively to ensure best prices, benefits and service level agreements are provided to SHC properties and review periodically their performance, deliverables and commitments

Company : IMT Co LTD, Al Khobar, Saudi Arabia

Position : Data Recovery Technician

Period : 2004 – 2006

Provided oral and written testimony in support of enforcement relating to IT Forensic investigations.

Performed Data Recovery services and integrity testing. (includes data recovery from medias, Data Cloning, Data Destruction, Password recovery, file repair, forensic investigations)

Assisted in the preparation and conduction of product evaluation reports and specification comparisons.

General office administration related to data recoveries.

Financial administration for data recovery laboratory.

Performed scheduled calibration and maintenance of lab equipment when required

Company : Softek Systems & Solutions, Kollam, INDIA

Position : Hardware & Network Engineer

Period : 2001 – 2004

Assembled of computer units and provided after-sales service including troubleshooting and maintenance

Installed, upgraded and configured WIN 2000 OS, Managed users, groups and individual accounts and passwords.

Installed and configured Active Directory Services and DNS, performed system backup and restores.

Administered, managed and maintained networks.

Networked in Win XP and Win 98.

Dealt with customer complaints and took corrective and preventive actions

Company : Delta Innovative Enterprises Ltd., Kollam, Kerala, India

Position : Customer Support Engineer

Period : 2000-2001

Worked in their branch office at Kollam, Kerala, India, dealing with customers and providing them with appropriate customer support.

Coordinated with computer agencies, facilitating purchase of hardware components.

Computer assembly and maintenance.

Prepared weekly and monthly progress reports for management review.

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