Customer Service Assistant

EVE GOGGINS

*** ******** ******, *** ***** CT ***15 • 203-***-**** • ***************@*****.********://www.linkedin.com/evegoggins

EDUCATION

University of Massachusetts Boston, Boston, MA

B.A., Art, Concentration in Art History, Honors Distinction. Concentration GPA: 3.4

Undergraduate Thesis: Analysis of the murals of the Milton Women’s Club. May, 2014.

Selected Coursework: Romanesque and Gothic Art, Late Italian Renaissance, Art and Religion, Art of Venice and Constantinople, Islamic Art, Issues in Feminist Art History, Women in Photography, Museums: History, Theory and Practice.

PROFESSIONAL SUMMARY

An accomplished professional with a comprehensive background in administration with a passion to provide excellent service and dedicated support. Extensive experience in expanding biotech and research skills developed in pursuit of my degree provide an advantage for creative solution seeking. I am committed to delivering effective results, meeting tight deadlines and exceeding targets presented.

Software Skills

-Microsoft Office Suite -CRM Systems- File Maker Pro- TrixBox-SQL-QuickBooks- Google Docs

EMPLOYMENT

URU, The Right To Be Inc. New Haven, CT July 2016 – present

Executive Assistant

As the personal assistant to the CEO of this 501(c)(3) non-profit multimedia content production company, the big vision and small staff have allowed for taking a direct role in the creative dynamics within the company, wearing the hats of a grant writer, communications officer, events planner and stenographer depending on the day. Multi-tasking is the norm, and passion for social justice issues is the fuel to the business.

Effectively writing grant proposals leading to secured funding of $100,000 from organizations such as Robert Wood Johnson Foundation, The New York Women’s Foundation and The California Endowment.

Coordinate travel, prepare trip itineraries, schedule meetings, and book dinner reservations.

Expertly manage external communication to build support at the community level in order to generate funding.

General accounting duties, such as processing and issue staff salaries, invoice reconciliation, and generating 1099s.

Assisted in planning fundraising events from choosing location, sending invitations to menu creation.

Abcam, Inc. Cambridge, MA January 2011 – June 2016

Distribution Team Lead, Americas (June 2014- June 2016)

Supervise department staff and manage operations for each distributor’s account manager. Conduct negotiation of contracts with suppliers and distributors and utilize MS Dynamics to coordinate shipments and manage stock levels. Organize bi-annual conferences for distributors and implement preparation of department’s job descriptions, staff assessments and SOPs. Knowledgeable about SQL queries and Oracle cloud CRM. Frequent use of Microsoft Outlook for internal correspondence and scheduling.

Conduct new hire orientation, training programs and quarterly/yearly staff reviews.

Review, approve and track purchase orders.

Produce documents, including KPI database, expense reports, and regional sales growth presentations.

AMA certified for Global Supply Chain Management: Best Practices in Import and Export Operations.

AMA certified for Essentials of Project Management for the Nonproject Manager.

First Aid and CPR certified as member of Health & Safety Committee.

Customer Service Specialist, Distribution (January 2011 – June 2014)

Served as a first point of contact to prepare orders, bespoke quotes and contracts for customers using customized CRM systems and FileMaker software. Managed high volume of incoming calls in a call center environment, while multitasking in order processing, complaint resolution, and technical inquiries. Responded to every customer contact with enthusiasm and empathy.

Organization of CS SharePoint databank: KPIs, order bank reports, departmental memos.

Deliver exceptional customer support through phone and email channels.

Management of annual competitor analysis project.

Delivered dynamic sales results via inside sales tactics.

Recipient of Global Customer Service Award of Recognition.

Paint Nite, LLC. Boston, MA May 2014 - June 2016

Events Assistant

Responsible for communications between venue locations and Paint Nite management team. Secured new locations for painting events throughout the Greater Boston Area. Prepared contracts between venues and Paint Nite. Cohesive set up of event: surveying a room and being able to make an informed decision under ambiguous circumstances regarding space, event flow and materials.

Frequent utilization of DSLR camera to capture venue space and event to be used as marketing material.

Organization of customer registration and check-in through Google Docs.

Calendar creation and scheduling for events.

CVS Caremark Cambridge, MA August 2008 - January 2011

Pharmacy Technician

Responsible for billing and claim rectification of insurance providers for in and out of coverage area providers, as well as federal programs such as Medicaid/Medicare.

Route customer phone calls; file prescription hardcopies; address customer concerns.

Inventory management and stock reordering.

Certification under Massachusetts statewide regulations.

Church of the Assumption Ansonia, CT October 2002- June 2008

Administrative Assistant

Scheduled appointments, meetings, and travel arrangements. Provided general administrative and clerical support including mailing, scanning, faxing and copying to rectory staff. Utilized Microsoft Office Suite (Outlook, Word, Excel) for data tracking, memos and correspondence.

Sorting and distribution of incoming correspondence.

File management for tithing, birth, marriage and death records of parish community.

Maintenance of office supplies, created purchase orders and work orders for office equipment.

Schedule creation and appointment, travel booking through Outlook.

Field telephone inquiries and greeted visitors.

Ansonia Public Library Ansonia, CT July 2003- August 2006

Library Assistant

Maintained the circulation desk in the children’s section, including checking in and out publications, calling surrounding libraries for patrons’ specialized wants.

Researching leads on upcoming releases and trends on patron preferences.

Buyer for books, periodical and magazine subscriptions.

Provided superior customer service to patrons and improved their experience and loyalty to the library.

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