Madhavan Babu .V

No.**, EastCarStreet,

Srimushnam (post)

KattumannarKoil (Taluk)

Cuddalore (Dt)

TamilNadu

Pin: 608703

Email:acyx9j@r.postjobfree.com

Mobile: 888-***-****

Objective

To harvest my potentials by competently blending my abilities with my skills and to be of worth to an organization which would employ me by committing myself sincerely to it where by my growth gets subordinated in the growth of the organization.

M/S. KUN CAPITAL Automotive (p) Ltd: April 2016 to till date

Designation: Manager – Service

Madhavaram,

Chennai – 60.

Professional strength:

We don’t have deviated the company policy. I have monitoring the daily revenue & inflow per the Target. We will follow up parts pending. We will contact the daily meeting with our workshop daily activity with our Service Team.

In the final delivery stage we will check all the customer complaint have been carried out and explain our Final tester before the delivery.

As per the OEs SOP we will follow up strictly in the service process.

We will quickly response in breakdown assistance to reduced the down time.

We will more importance for Customer Satisfaction .So we will follow up in the step instant feedback, third day PSF call before the OEs.

We will monitor housekeeping for workshop Area, engine Room, Special tools room& water wash area must be cleaned daily. We will maintain 5S process also.

We will co ordinate with our Accounts & HR admin staff friendly.

We will create new vendors and maintaining their businesses properly to reduced their out side cost.

M/s. VST Service Station Private Limited: April 2014 to Mar 2016

Designation: Manager – Service

Poonamallee,

Chennai

Professional strength:

Leading team strength of 86 plus consisting, Technical – productivity members, HR Accounts, Service functional and operational executives. Assumed the new challenge, as the recession is "ON" where extra ordinary efforts yields ordinary results, to improve the after sales business of TATA CVD by 15 to 25% growth from 2012-13 performance, (right from inflow of vehicles, Labour and parts turnover) by consistent improvements on Quality, customer satisfaction and creating an environment, that transforms enthusiasm within the team and to the TATA CVD owners, Drivers and associates .Ultimate aim to get high reward from the employer as well as from the TATA Motors.

Has experience to lead, Motivate and guide a large team of service Professionals comprising

Service Engineers and technicians. To Monitor and improve shop floor and bring in

Continuous improvement to enhance with customer satisfaction

Has a good experience in Automobile Industry Experience and its Operations.

Experience in Managing people to lead, motivate, manage, and coach the team through the performance management system to achieve quality and productivity, in accordance with the Manager’s Guide Role-model and manage team punctuality, attendance, and conduct to build, monitor, and maintain employee satisfaction to develop team members’ potential.

Managing customer service to manage workflow and resource and plan for contingency.

Monitor and report on performance, identify trends and make recommendations to improve the performance of the machinery and its department.

Contribute the departmental learning and effectiveness by sharing knowledge, experience and ideas and supporting colleagues.

Professional Expérience:

TVS Automobile Solutions Limited : Feb 2013 to Jan 2014

Designation: Service Manager

Professional strength:

• I am Focusing on making every work hour a profitable hour for the company.

• Follow all company standards and procedures as currently documented.

• Track all work billable or not for the entire technical team.

• Provide an excellent example of customer service on all levels for the company.

• Mentor Technicians on any aspect of their position.

• Coordinate and schedule resources for service requests.

• Manage activities of all technicians.

• Manage work flow of all service requests.

• Work Service Requests as assigned according to the company workflow procedures.

• Provide clients with one-to-one or one-to-many customer service as needed.

• Review tech time cards to ensure they are being kept up to date in real time.

• Review and manage the Service Request backlog as needed to ensure all SR’s are correctly

Prioritized, scheduled and moved through the system as desired.

• Check with each technician at the end of the day and note all issues requiring priority attention.

• Review and revise previous month's Monthly Maintenance Checklist* as needed.

• Implement any system wide changes to the Monthly Maintenance Checklist.

• Monitor all Monthly Maintenance progress and manage the process.

• Plan and schedule Final weekly Training.

• Review Monthly Single** Tracking Sheet and proposed items for Monthly Single to monitor

Progress and manage the process.

• Create and review the Monthly Single Checklist for the next month.

• Manage the SharePoint data and access to that data.

• Schedule any short notice training for technicians as required.

• Review the year and summarize successes, and fails. Pay special attention to the goals agreed upon

For the year.

• Establish goals for the year ahead.

• Participate in the annual company roadmap meeting.

• If you have budget authority, prepare your department budget for the next year.

Shriram Auto mall India Limited: April 2010 to January 2013

Designation: Service Engineer

Professional strength:

SAMIL facilitates refurbishment of pre-owned vehicles and equipment.

We implements Through an efficient repairing process like dealership

SAMIL also enhances the probability of disposing pre-owned vehicles and equipment.

The New Look service quality is ISO 9001:2008 Certified.

SAMIL facilitates parking to all vehicles in a completely safe and secured area, all the valuable assets are parked in around 70 strategic locations on daily/weekly/monthly rent basis/

We are professionals and experts work rigorously with numbers to capture the real market value of an asset like vehicles

SAMIL is committed to total customer satisfaction and continual improvement in performance by providing with complete transparency in every transaction thereby building trust, reliability and value for the customers

Our aims to bring greater transparency and value-added services in the Commercial Vehicles & Equipment trading.

Maintaining and increasing sales of company’s products

Maintaining our team and coordinate with sales team

Establishing, maintaining and expanding customer base

Servicing the needs of existing customers

Increasing business opportunities through various routes

Developing sales strategies and setting targets

Compiling and analyzing sales figures

Collecting customer feedback in service and ensure it

Keeping up to date with products and competitors products

We are maintained the yard inventory and segregated the vehicle in order.

We also valuation for all vehicles based on the model and the other particulars

SAMIL is a wholly owned subsidiary of Shriram Transport Finance Company Limited

M/s. VST Service Station Private Limited: Feb 2002 to April 2010

Designation: ASST Works Manager,

Cuddalore

Professional strength:

Capability to adapt to emerging trends and absorb new technology, competent engineering

Skills and its expertise

Has an experience in Consumer service domain with profit making department.

Has experience ability to interact with people cordially, equally comfortable while working as a part of a team or when leading a group, Team Player, Leadership Qualities, Co-ordination to learn new concepts and technologies edifying.

Here the below two organizations. I am specially deputed to the Field service for more than two and half years with our Service team.

(Neyveli Lignite Corporations Ltd & Karaikal Marg port Ltd.)

. Attend breakdown the tippers and operating & Maintenance knowledge Special Earth Equipments.

Fully expert maintain vehicles department with our Service team.

. Coordinate & follow up with various departments like Spares with our OEM customer support manager

. To Ensure the Maintenance in the Loading & Earth equipments vehicles, Electrical/Mechanical, maintenance execute in order to have smooth & trouble free operations of the equipment.

Leading a team of subordinates and delegating work functions to them.

Preventive maintenance

Do the root cause analysis of breakdown maintenance shall be responsible for maintenance activities of vehicles and all other utilities within the shift.

Planning and organizing work shifts for the timely completion of all maintenance activities.

Inspecting all maintenance processes and evaluating the work of subordinates.

Maintaining proper shift cycles for maintenance activities.

Coordinating all work processes with other internal departments of the organization.

Ensure the maintenance of vehicles and periodic intervals by the OEMs Recommended.

Complying with of all corporate Policies and the Occupational Safety and health administration rules (OSHA) while conducting servicing processes.

. Sets Standards for good in 5’S and kaizen in his Serving area and ensures that all his staff adheres to the requirement. Ensures adherence to safe work practice

. Accepts responsibility as directed by the Maintenance Head for any topic contributing to the overall management of his area, completing the assignment to the level delegated.

.Coordinates activities of personnel conducting research and testing program on automotive equipment considered for acquisition based on such factors as operational performance, costs of operation and maintenance, operational safety, and compliance with environmental laws and regulations.

.Reviews and submits staff proposals for modifications to vendor or manufacturer.

.Directs procurement of all types of company owned and operated automotive equipment and materials, supplies, and parts required to maintain automotive equipment, garages, and storage facilities.

. Coordinates automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments.

Ennore Foundries Limited: Jan 2001 to January 2002

Designation: Quality Control & Assurance Engineer.

Professional strength:

Inspection of castings, Averaging, Inspection of welding defects, Quality Engineering cutting & Marking of castings.

Monitor and manufacture the steel & mechanical equipment.

Assembling the mechanical equipment, Testing and Troubleshooting etc.,

Quality Control and Inspection and Production materials.

SRI BALAJI TVS Neyveli: August 1998 to December 2000

Designation: Floor In charge

Professional strength:

Has experience ability to interact with people cordially, equally comfortable while working as a part of a team or when leading a group, Team Player, Leadership Qualities, Co-ordination to learn new concepts and technologies edifying.

Has experience to lead, Motivate and guide a large team of service Professionals comprising service Engineers and Technicians. To Monitor and improve shop floor and bring in continuous improvement to enhance with customer satisfaction.

Managing customer service to manage workflow and resource and plan for contingency.

Monitor and report on performance, identify trends and make recommendations to improve the performance of the machinery and its department.

Ensure team adherence to client process requirements, security procedures, and Data Protection legislation.

Ensure team adherence to client process requirements, security procedures, and Data Protection legislation.

Ensure team adherence to client process requirements, security procedures, and Data Protection legislation.

Skills:

Good Technical, Communication and Interpersonal Skills with strong Customer Orientation and Client Interfacing Skills

Observance and analysis of problematic areas in the production departments

Forwarding ideal recommendations so as to achieve performance targets

Compilation of weekly Service reports

Reporting and timely attending the issue raised by the Customers.

Research and development

Participation in pre-sales efforts, lead in repeat business

Client interaction, requirement capturing

Automobile Industry Experience and its Operations

Leading and managing the team

Overall services

Attend co-ordinate

Academic Details

Graduation

Institute

Marks Obtained

Year

BE (Mechanical Engineering )

Annamalai University

60 %

1998

PG Dip (Distance Edu) (Automobile Maintenance )

Annamalai University

67 %

2006

Personal Details:

Name : V.Madhavan Babu

Father’s Name : V.S .Venkatesan (Retd HM)

Date of Birth : 23rd July 1972

Sex : Male

Marital Status : Married

Languages Known : Tamil, English and Kannadam

Permanent Address : No.15, East Car Street, Srimusnam (Post) KattumannarKoil (Taluk)

Cuddalore (DT) Pin: 608 703.

Declaration

I hereby declare that the above furnished details are true to the best of my knowledge and belief.

Place: Yours Faithfully

Date: (V.Madhavan Babu)

Contact this candidate