Customer Service English Teacher

Dear Sir or Madam:

With the enclosed resume, I would like to introduce myself and offer the varied administrative and customer service experience I could put to work for you. I am a hard working individual, a self - starter with initiative and excellent leadership skills who works well under pressure and excels at whatever task is presented. Proficient in Microsoft Word, Excel and PowerPoint with the skills acquired as a Bi-Lingual teacher overseas, with excellent communication skills, verbal and written. I am looking for a challenging position that will utilize my skills and experience as well as give me the opportunity to upgrade my level of education. I feel my diverse background may be used as an asset and I hope you will take me into consideration when choosing your ideal candidate.

In my previous position, I developed a training program along with a Power Point Presentation for a particular piece of safety equipment for employees having at risk positions. This training program has also been utilized in the private sector.

My experience in the military offered; challenges, rewards and strong discipline to see a job through to its completion. It also gave me the opportunity to travel meet and live in diverse countries and cultures as well as customs.

Also, my experience as a teacher was extremely gratifying as well as challenging and rewarding. I developed lesson plans, motivated and instructed my students while attempting to make learning fun. Among my greatest strengths I acquired as a teacher, are my tact and listening skills – I am able to listen to all sides of an issue and diplomatically present my views.

As a Dental Assistant, with over ten years’ experience both in the military as well as the private sector, I acquired a sense of humility and gratification in offering a varied range of Dental Services to those in need. Having worked on a Dental Office on Wheels allowed me to go to private homes for those unable to go to an office; I was also able to go to hospitals and Privately owned and Government run Nursing homes.

I hope you will welcome my call soon to arrange a brief meeting at your convenience to discuss how my experience can serve in order to fulfill your needs in filling this position.

I am confident that my drive for excellence as well as a "can do" attitude and if given the opportunity, I will triumph, as I have at all of my previously held positions.

In appreciation to any and all assistance given to this matter,

Very truly yours,

HELMUT FEHRENBACH

HELMUT FEHRENBACH

E-Mail: ***********@*****.***

EXPERIENCE

December 2015 – FAENA LIVE (Per Diem)

February 2016

Responsibilities include:

Asked by the producer and by other theatre production staff, such as the production coordinator, I assisted wherever needed on production. Responsibilities vary considerably depending on where Production is assigned except where this work is dangerous, or performed by police officers or other official personnel.

November 2015 – 20/20 Research Inc (Part Time)

January 2016

Resposibilities Include:

Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.

Answer questions about the product details, the company, and issues with account for the customers.

Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.

Perform basic account maintenance activities.

Meet Quality Assurance Requirements and other key performance metrics.

Excellent interpersonal, written, and oral communication skills

Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

April 2013 – April 2015 Sheridan Healthcorp

Responsibilities include:

Great intercompany and interdepartmental communications skills and reliability, receive and sort mail and load it on delivery carts, distribute mail to appropriate recipients or departments, maintain record of incoming Fed Ex packages, ensure delivery of outgoing mails to courier or post office, count and record inventory items, perform data entry activities, maintain adequate mailroom supplies, check postal rates and weigh outgoing mail, arrange for courier services to deliver packages, record postage meter readings on a daily basis.

November 2008 - Sky Tanking USA

April 2013

Responsibilities include:

Being the first point of contact for clientele when arriving on the ramp, as a fuel handler I interacted with many large corporations' flight departments/crew and high profile clients. Customer service was of the highest priority, as well as professionalism and safe service. Perform accurate fueling calculations. Utilize hand-held radios, telephones and computers for communication. Ability to work in a time-sensitive, multiple shift, and team-oriented environment. Must be dependable and able to take direction from supervisors to service the customer safely and on-time General math aptitude. Have a good command of the English language both verbal and written. Comply with all federal, state, municipal, airport authority and carrier security requirements such as, proper security clearances and ID’s.

April 2004 - BAPTIST HOSPITAL OF MIAMI

October 2008 EMPLOYEE HEALTH TECHNICIAN –

CUSTOMER SERVICE

Responsibilities include:

Be responsible for the daily filing, creating of NEW HIRE (Medical as well as HR Folders) assist job applicants through the Pre-Employment process and the completing/documenting of I-9 forms, creating spreadsheets and data entry of new personnel utilizing Lawson Application and Net Access program. I also audited invoices for accuracy, typed memorandums, assisted HR Recruiters in any other duties that may be necessary to meet departmental objectives. Assist in the Medical Physical process with drawing blood for titers, administer PPD’s conduct Drug Screens as well as creating PWP presentations and instruct and administer fit – tests to personnel with the N-95 Respirator on a yearly basis in order to minimize their exposure to TUBERCULOSIS

October 2001 – ENVIRONMENTAL HEALTH AND SAFETY

March 2004 UNIVERSITY of MIAMI

STAFF ASSOCIATE – TEMPORARY POOL

Responsibilities include:

Administer fit – tests to medical personnel with respirators / masks in order to minimize their exposure to TUBERCULOSIS as well as members of the HAZMAT team in the department. Assist in the general duties of the office and data input / entry expediting the flow of the day-to-day functions of the department. Manage telephones and fax. Prepare reports (Dashboard – Evaluations – Respiratory Fit-Test results, etc.) Compose training modules and conduct training session on Respirator. Manage Chemical Inventory for Lab Inspections.

April 2000 -

December 2000 NUEVO GIMNASIO COLOMBO BRITANICO

HIGH SCHOOL ENGLISH TEACHER

Grades 7th, 8th, 9th, and 10th Junior and Senior High levels

Responsibilities include:

Instruct students in the proper use of the English language and its grammar.

Guide students in the methodology of Competencies through course studies in Cambridge and Toefl Exam Preparation courses.

Create exams and evaluate their contents, make weekly reports, counsel students on their achievements and/or give orientations.

February 1996 -

February 2000 LICEO DE CERVANTES, Bogotá, Colombia

HIGH SCHOOL ENGLISH TEACHER

Grades 10th and 11th Junior and Senior levels

Assistant to the department head

Responsibilities included:

Interview possible candidates for English teaching positions

Assist new English teachers in accommodating them to the rules and regulations of the school as well as to its policies

On occasion, represent the Department Head in the Departments weekly meetings and make the proper reports

Instruct students in the proper use of the English language and its grammar

Create exams and evaluate their contents, make weekly reports, counsel students on their achievements and/or give orientations

August 1994 -

April, 1995 GIMNASIO DEL NORTE, Bogotá, Colombia

HIGH SCHOOL ENGLISH TEACHER

Grades 7th - 8th - 9th - 10th and 11th

BACHILLERATO INTERNACIONAL

Responsibilities included:

Instruct students in the proper use of the English language and its grammar

Create exams and evaluate their contents, make weekly reports, counsel students on their achievements and/or give orientations

February 1982 -

June 1993 UNITED STATES NAVY Miami, Florida

Sardinia, Italy

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