Customer Service Quality Assurance

Monique Deshotel Document Control Specialist

***************@*****.*** 713-***-****

Innovative and dedicated Document Control Specialist with over 10 years of experience within the construction and engineering industries. Self-starter and detail-oriented with the ability to excel in a fast-paced, deadline-driven work environment. Collaborative professional able to build relationships across all levels and multiple disciplines to ensure effective and accurate communication. Expert at multi-tasking and prioritizing assignments including administrative duties. Displays high integrity and honesty with demonstrated ability to implement processes that improve accuracy. Areas of Expertise include:

Quality Assurance

Research/Problem-solving

Correspondence Management

Team Oriented/Team Building

Document Management

Vendor Audits

Process Improvement

Staff Training & Leadership

Expediting

Staff Service

Scheduling

Report Generation

Data Entry

Office Organization

Customer Service

Experience & Notable Contributions

BECHTEL Houston, TX 2012 - 2016

The largest construction and engineering company in the United States.

Senior Document Control Specialist & Quality Assurance Specialist, Wheatstone LNG Project

Updated and maintained confidential engineering drawings, vendor prints, correspondence for internal and external stakeholders. Assisted lead controller in managing a team of 11 document controllers. Generated and prepared reports from the electronic document management system (EDMS) and distributed to project personnel. Corresponded and maintained good customer service with suppliers to expedite deliverables, interpret document management project specifications, processes, and procedures to resolve rejected supplier submittals and deliverables. Reviewed contract document specifications to create and assign client document numbers. Audited subcontractors and vendor prints to ensure documentation reflected actual work.

Key Accomplishments:

Processed and distributed over 30,000 vendor print documents with 94% accuracy, collaboratively enabling the project to meet milestones ahead of schedule and below budget.

Yielded savings of $1.3 million for the client by creating quality assurance processes and training employees, reducing client rejection to less than 2%.

Collaborated with procurement and responsible engineering to create the documented submittal specifications and purchase orders, increasing acceptable transmittals by 50% and processing over 15,000 spare parts and interchangeability record (SPIR) forms as SPIR coordinator.

Document Control Specialist & Client Project Administrator, Angola LNG Project

Provided administrative support to the client engineers including but not limited to scheduling meetings, arranged travel, and prepared Visa documentation. Performed document tracking for project closeout. Produced weekly reports of technical documents. Collaborated with project managers, department managers, and contract compliance managers to ensure document retrieval per specifications. Prepared Adobe form documents and provided document access to multiple project units and construction site.

Key Accomplishments:

Created and implemented a high-level security platform to upload and expedite transmittal of internal documentation for review by client.

Collaborated with internal and external information systems and technology teams to creatively resolve a client security credential issue, allowing the client engineering team to access, review, and download critical engineering documents including contracts.

Mastered reading isometric piping drawings and other confidential documentation, ensuring accurate document research to expedite retrieval to upload over 45,000 documents to the collaboration tool, exceeding expectations of client closeout taskforce.

CATALYST PROCESSING Pasadena, TX 2005 - 2011

A private independent company.

Document Control Specialist & Administrative Assistant

Directed processing of engineering documentation for all projects. Processed documents into electronic document management system (EDMS) and distributed to required personnel. Ensured document alignment with project specifications by conducting quality checks. Maintained logs and reports. Served as liaison between engineering, operations, clients, and vendors, resolving construction specification requirements. Provided administrative support across multiple projects including but not limited to scheduling meetings, arranged travel, and prepared Visa documentation.

Education

Bachelor of Science in Business Administration, Project Management

COLUMBIA SOUTHERN UNIVERSITY Expected June 2017

Associate of Applied Science in Business Administration

COLUMBIA SOUTHERN UNIVERSITY 2014

Technical Skills

Microsoft Office, including Word, Excel, PowerPoint, Access, and Outlook.

InfoWorks, Nuance, Citrix, eRoom, SharePoint, Documentum, Adobe Pro, Siebel, Citadon, AutoCAD, Brava, SAP, Genesys, Live Link, & ISO 9001.

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