Account Executive Operations Manager

RICARDO ORTIZ

956-***-**** ● HOUSTON, TX ***** ● ***-****@*******.***

Professional Summary

Results-oriented, accomplished professionally with diverse leadership background. Seeking to leverage valuable skills and background to an Operations Assistant role. Communicates effectively with individuals at all levels of an organization to establish strong working relationships. Delivers sustainable results through strong critical thinking and complex problem-solving skills. Delegates tasks and supervises team members to drive outstanding results. Demonstrates a “can do attitude,” adapts well to change, and recommends solutions for improvement toward profitability and align processes with the company’s mission. Thrives in a fast-paced environment with the ability to manage multiple projects simultaneously. Bilingual in Spanish and English. Technically proficient in Basic Electronics Technology, Goodyear Applications System, Warner Lambert Applications System, and International Truck & Engine Applications EDI System.

Supervisory Skills

Team Leadership

Documentation / Reporting

Highly Organized / Multi-tasking

Regulatory Compliance

Strategic Planning

Written/Oral Communication

Strong Analytical Skills

Complex Problem-Solving

Teamwork / Collaboration

Inventory Management

Operations Management

Professional Experience

MACARTHUR FORWARDING, LLC, Laredo, TX / San Antonio, TX 2015 – 2016 Operations Manager

Established partnerships with Governmental entities, Embassy, and NorthCom executives.

Eliminated external sources to reduce time consumption and staffing needs resulting in cost reductions.

Outsourced heavy equipment to improve efficiency, profitability, and safety processes.

Managed multiple customs clearances simultaneously while establishing rapport with stakeholders to increase business development and enhance working relationships.

Developed a system to improve customer clearance efficiency.

Consistently dispatched and delivered special items to ensure precision and timeliness.

Received products and delivered reports to Mexican and US governments in a timely manner to ensure all goods were loaded and secured properly to comply with customs regulations.

Ensured that all permits were up-to-date and accurate.

Obtained permissions and licenses for landing and clearance of C-130 aircrafts, Blackhawks, and railway clearance to ensure timely delivery.

Continuously adhered to all ATF rules and regulations for ammunitions and weapons.

Traveled regularly to ensure Army bases and depot clearances. GONZALEZ DE CASTILLA, INC., Laredo, TX 1991 – 2014 Account Executive / Import & Export Management

Managed several accounts and led a team of 9 individuals to ensure high levels of productivity and performance.

Prepared proper documentation for customs clearance to ensure accuracy and timely submittal.

Supervised shipping department to ensure materials were properly loaded and secured.

Consistently complied with federal and company regulations. Earlier Experience: Traffic Supervisor for Mady Forwarding, Inc. and Department Supervisor for River Drive Mall Education & Credentials

Associate’s Degree, Applied Science - Electronics, Laredo Junior College, Laredo, TX ISO 9001:2000 Certification

Security Clearance

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