Manager Customer Service
Resume:
PALASH SENGUPTA
I intend to develop a career in a company that would provide a dynamic work environment and a range of cross-functional exposure. I firmly believe that my problem solving skills, combined with the strong analytic and communication skills would help me in contributing positively in a competitive environment and help in acquiring new competencies with changing business realities.
EDUCATIONAL QUALIFICATIONS
Academic Qualifications
B.Com In 1991
From Bangabasi College of Commerce under Calcutta University.
Higher Secondary in 1989
From Nangi High School under West Bengal Board.
Secondary in 1987
From Nangi High School under West Bengal Board.
Technological Skills
Adaptability to work in a computerised environment
Knowledge of Oracle 11i (AP Module) & 12,Tally 5.4 and 7.2,Fact, Next Generation, MS Word, MS Excel, MS Power point.
Linguistic Abilities
English,Bengali and Hindi
Strengths :
Ability to have the partner on my side. Strong business relationship with all partners which really helps at time of negotiation and execution.
Weakness :
Can’t see a user in trouble.
PROFESSIONAL WORK EXPERIENCE
Unimark Reality Private Limited (From 1st April 2013 to Till date)
Designation: – Senior Officer Commercial
Reporting : General Manager(HOD)
Looking after Commercial activity.
Looking up Operational Related activity.
Bharti Airtel Limited - Kolkata
Designation: Executive in Supply Chain Management
Reporting : SCM Manager
SCM -PROCUREMENT DEPARTMENT: (From 1st March’2008 to 26th March’2013)
Negotiatiation and Issue of Purchase Orders for procurement of Opex and Capex items for the Marketing, Customer Service Dept., Sales, HR and Service Marketing Group, Network Dept,Finance, Nodal Dept.
Generation of RFQ’s, Online Bids and assessment of the quotes for the Decision making of the Procurement Team.
Directly Interaction with the Partners for getting the deliveries on time by giving the Purchase Orders on time.
Payment Handling of the Partners.
Making GRN.
Making PR for own (SCM ) Team and also guide to the other departments.
Issuing Materials from System.
Handling the New Vendor Registration Process.
Analysis and advisory roles for the upliftment for the SCM Automation Score Card.
Handling of the role of the Isupplier Portal circle (dealing directly with Mobility Office).
Responsible for the Release of the Vendor Bills in coordination with the Helpdesk & Finance Dept.
Closure of all Grievance related to SCM because of non payment or any issue.
6 Months special working experience at NODAL Department including this time period.
Job Profile at Nodal Department: Responsible for the regulatory activities of the Circle and provide support to Nodal Manager and business in terms of vigilance requirements. Maintaining cordial relation with Sr. Govt officials, Local Police and other Security agencies.
Bharti Airtel Limited - Kolkata
Designation: Executive – Finance
Reporting : Finance Manager
FINANCE DEPARTMENT : (From10th May’2007 to 28th Feb’2008)
Processing Vendor Claim.(West Bengal)
Processing Employee Claim.
Requisition of Rent.
Invoice Processing
ORGANISATIONAL EXPERIENCE
5 years 10 Months of Professional experience in Bharti Airtel Limited.
Paul & Company ( Authorised Distributor of Tata Tiscon)- Kolkata
Designation: Account Assistant – Finance Department
Reporting : Finance Manager
From 1st January 2001 to 9th May 2007
Journalising all bank entries.
Updation of Cheques entries in customer accounts.
Preparation of Bank pay in slip and physically tallying of Cheques.
Updating of Sales,Purchase, Cash and Bank entries.
Making BRS
Prepare Professional Tax Challan, Professional Tax Returns.
Prepare Stock Statement, Book Debt Statement.
Assisting to Finalising Accounts
Assisting in the field of Income Tax and Sale Tax related Job.
Spice Cell Limited - Kolkata
Designation: Executive – Finance Department
Reporting : Finance Manager
From 1st March 1998 to 31 December 2000
Journalising all bank entries.
Updation of Cheques entries in customer accounts.
Preparation of Bank pay in slip and physically tallying of Cheques.
Solving Escalated Queries of customers on payment related information.
Making BRS
Susmita Infotech- Kolkata
Designation: Executive – Finance Department
Reporting : Finance Manager
From 1st November 1991 to 31 February 1998
Worked as Data Processing Professional and assisted in the field of accounts also.
OTHER INTERESTS
Played Kolkata Football League in favourer of Howrah Union Club (1st Div), 1993 to 1994
Played Kolkata Football League in favour of Dalhousie Sporting Club (2nd Div), 1991 to 1992
PERSONAL DETAILS
Date of Birth : September 03RD, 1970
Sex : Male
Marital Status : Married
Residential Address : Nangi Chakraborty Para,
Batanagar,
Kolkata – 700140, West Bengal
Phone number : +91-983*******(M)
Email address : ******.********@*****.***
(Palash Sengupta)
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