Customer Service Sales

Louis F. Salerno

** ******* ** – Apt C ■ Laurence Harbor, NJ 08879

732-***-**** ■ *************@*****.***

Profile

A results-oriented, goal-driven leader and top performer with an entrepreneurial spirit and more than 30 years of experience; demonstrated expertise in sales management, production, business development and client relations.

A successful track record of achieving company sales objectives through innovative marketing, strong follow- through, and the development of trusting, long-term relationships with key clients. Professional Experience

SAMBRIA PHARMACEUTICALS, Towaco, NJ Feb. 2016- Present Sales Director

• Build and maintain satisfactory relationships with key distributors and clients

• Develop and manage customer service processes

• Streamlined administrative costs saving 25% of budget monthly

• Hire, train and develop independent rep sales force

• Oversaw 50% growth in sales

TRUGREEN, Farmingdale, NJ 2014- 2015

Residential Sales Representative

• Solicit sales through cold calling door to door, telephone & supplied leads

• Top 5% in sales every week. At or over goal weekly. ACCENT PRINTING, New Providence, NJ 2009- 2014

Account Representative, Customer Service Manager

• Responsible for growth and development of new clients

• Maintaining and managing customer service

PACK APPEAL, Baltimore, MD. 2007- 2009

Manufacturer’s Rep

Develop and service new and existing accounts for out of state manufacturer

CUSTOM DOCUMENT PRINTING & PACKAGING, Hazlet, NJ 1998 – 2007 Owner/Operator

Developed an extensive clientele with a specialization in the pharmaceutical industry

Responsible for the management, growth and profitability of company, manage all sales, service, production, and accounting functions.

• Achieved and maintained an exceptionally high account retention rate through exceptional service, personal attention to clients’ needs, and timely problem resolution. Education

BROOKLYN COLLEGE – City University of New York, Brooklyn, NY Bachelor of Arts in History, 1980

Personal and professional references are available upon request.

Contact this candidate