Customer Service Manager

*** ******** *****

Ashland, MO *****

Phone 573-***-****

Michael P. Cuddy

Objective

To utilize my knowledge and skills to further my work experience and advance my career.

Work experience

08/15 – 09/16 Custom Complete Automotive 573-***-****

Manager

At Custom, I ran day to day operations of the store. I hired and trained new employees. I handled customer service. I exceeded all the goals set forth by the company. I left because they did not hold up to their end of our agreement upon my working for the company.

01/15-08/15 Christian Collectables

This is a website I designed and opened. I had thirty-seven distributors I sold products for online. I closed the shop when I went to custom muffler

04/13 – 01/15 Big O Tires Columbia, MO

Shop Foreman

As the shop foreman, I ordered parts, performed Motor Vehicle Inspections, coordinated lunch shifts, performed oil changes, and other mechanical repairs. I also dealt with customer service issues.

08/12 – 04/13 Fletcher Dodge Columbia, MO

Service Technician

I was a service technician. I perform repairs and routine maintenance on vehicles. I left when the company was sold to Machens.

08/11-06/12 Jiffy Lube Columbia, MO

Service Manager

I trained employees, Inventory control, opened/closed store, made deposits, handled all customer interaction.. Employee evaluations.

01/11-08-11 Mike Kehoe Ford Jefferson City, MO

Service Technician

At Mike Kehoe Ford I was a mechanic, I performed repairs and preventative maintenance on vehicles.

05-07 -12-10 Jiffy Lube Columbia, MO

Service Manager

I trained employees customer service, sales, open close store, made deposits, handled all customer interaction

06/05-05/07 University of Missouri Columbia, MO

Floor Technician

Cleaned offices, stripped and waxed floors

06/04 – 06/05 Amega Mobile Home Sales Ashland, MO

Salesman

Answer multi-line phone system, help customers (over the phone and in person), sell houses and complete all necessary paperwork.

05/02 - 06/04 R & W Refrigeration Columbia, MO

05/97 - 06/98

HVAC Technician

Install and service A/C units and furnaces, answer phones, customer service. On call 24 hours a day, 7 days a week. Position required lots of traveling.

06/98-05/02 Mr. Tidy Carwash Columbia, MO

03/95 – 05/97

Manager/Lube Technician

From 1995 to 1997 I was a Lube Technician which required changing oil in customer’s vehicles, customer service duties, and supervising other employees. From 1998 to 2002 I was the Manager which required me to hire and fire employees, run the cash register, customer service duties, complaints

etc. I was also responsible for repairing all electronic components in the car wash system, responsible for the maintenance and upkeep of the entire building. I was also responsible for payroll, and timesheet upkeep, ordering supplies and uniforms.

Education

08/95 Douglass School Columbia, MO

GED Obtained

References

Brenden Atteberry, Mechanic, Custom Complete 573-***-****

Rod Davis, Pastor, Rock Bridge Church of God, 573-***-****

Matt Stankey, Director of Operations, Jiffy Lube 573-***-****

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