Cindi A. Swatling

** ******** ***** **.

Columbia, SC 29223

***/***-****

acywvn@r.postjobfree.com

COLLECTION REPRESENTATIVE

Profile

More than 20 years of an experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems.

Possess solid verbal and written communication skills

Excellent working knowledge using both Microsoft Excel, WordPerfect, Microsoft Word

Ability to train, motivates, and supervises new employees.

Prepared new hire transcripts for Human Recourses Department

Develop plan, conduct audits and variance analyses, for new employees

Employment

Ards Container 2015-2016

Answer phone in a courteous and professional manner

Strong customer service skills

Prepare correspondence for delinquent accounts

Provide prompt and accurate information regarding customers inquiring about sanitation

Review past due debt and process necessary correspondence

Initiate phone and written correspondence to secure repayment of delinquent accounts

Effectively addressing and resolving customers concerns with positive business impact

Prepare correspondence as needed

Maintain office equipment

Palmetto Palms/ YES Community 2014-2015

Answer phones and greet customers in a courteous and professional manner

Prepare correspondence as directed

Maintain office supplies and equipment

Collect rent in a timely manner

Assist in electronic posting of payments

Follow up with delinquent rent or loan payments

Complete all paperwork in a timely manner, without sacrificing quality

National Recovery Solutions 2011 to 2014

Charlotte, NC

Prepare correspondence to ensure repayment of debts

Collect on past due payday loans and delinquent credit cards

Increase monthly revenue for the company by over 18%

Analyze credit report

Start up collections for any new portfolio

First Financial Asset Management/ARCI 2009-2011

Consistently increased revenue for collections of insurance

Subrogation claims

Determined insurance eligibility for insured

Discussed with clients on a monthly basis any placements of

Future claims

Dually collected on medical and business debts

Collected on medical debts for major hospitals and physicians

Exceeded monthly goal

Erie Community Collage Associates Degree Paralegal Studies

Buffalo State University College, Buffalo NY Bachelor’s Degree Elementary Education

Creditors Financial Group, Amherst,NY

2003-2008

Collection Representative/ Training and Development

Work with new employees to ensure proper company procedures.

Support division managers and assistant vice presidents in staffing concerns and developmental issue. Quickly and effectively solve collector challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve collections/customer service

Education

Erie Community College Associates Degree Paralegal Studies

Buffalo State University College, Buffalo NY Bachelor’s Degree Elementary Education

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