Customer Service State University
Resume:
Cindi A. Swatling
Columbia, SC 29223
**********@*****.***
COLLECTION REPRESENTATIVE
Profile
More than 20 years of an experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems.
Possess solid verbal and written communication skills
Excellent working knowledge using both Microsoft Excel, WordPerfect, Microsoft Word
Ability to train, motivates, and supervises new employees.
Prepared new hire transcripts for Human Recourses Department
Develop plan, conduct audits and variance analyses, for new employees
Employment
Ards Container 2015-2016
Answer phone in a courteous and professional manner
Strong customer service skills
Prepare correspondence for delinquent accounts
Provide prompt and accurate information regarding customers inquiring about sanitation
Review past due debt and process necessary correspondence
Initiate phone and written correspondence to secure repayment of delinquent accounts
Effectively addressing and resolving customers concerns with positive business impact
Prepare correspondence as needed
Maintain office equipment
Palmetto Palms/ YES Community 2014-2015
Answer phones and greet customers in a courteous and professional manner
Prepare correspondence as directed
Maintain office supplies and equipment
Collect rent in a timely manner
Assist in electronic posting of payments
Follow up with delinquent rent or loan payments
Complete all paperwork in a timely manner, without sacrificing quality
National Recovery Solutions 2011 to 2014
Charlotte, NC
Prepare correspondence to ensure repayment of debts
Collect on past due payday loans and delinquent credit cards
Increase monthly revenue for the company by over 18%
Analyze credit report
Start up collections for any new portfolio
First Financial Asset Management/ARCI 2009-2011
Consistently increased revenue for collections of insurance
Subrogation claims
Determined insurance eligibility for insured
Discussed with clients on a monthly basis any placements of
Future claims
Dually collected on medical and business debts
Collected on medical debts for major hospitals and physicians
Exceeded monthly goal
Erie Community Collage Associates Degree Paralegal Studies
Buffalo State University College, Buffalo NY Bachelor’s Degree Elementary Education
Creditors Financial Group, Amherst,NY
2003-2008
Collection Representative/ Training and Development
Work with new employees to ensure proper company procedures.
Support division managers and assistant vice presidents in staffing concerns and developmental issue. Quickly and effectively solve collector challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve collections/customer service
Education
Erie Community College Associates Degree Paralegal Studies
Buffalo State University College, Buffalo NY Bachelor’s Degree Elementary Education
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