Manager Management

Greg J Higeons Home Phone 714-***-****

Pompano Beach, FL ***********@*****.***

Mortgage Operations Executive

Twenty five plus years in mortgage lending, including successful VP level leadership roles in local, regional, and national operations, production, loan servicing, and audit management. Span of control included staffs of over 300 FTE. Proven track record of assembling highly productive and motivated teams, establishing processes, and implementing systems, procedures, and best practices in order to manage and mitigate risk and maintain regulatory compliance. Gained extensive experience and working relationships with State and Federal regulatory agencies as well as multiple 2nd level investors. Licensed Florida MLO.

Accomplishments

Mortgage Operations/Production Leader– 15+ years of leading top producing local and national centers of retail, wholesale, and correspondent lending in the conventional and specialty lending spaces. Managed operations to include sales, appraisal, and underwriting, along with processing, and funding. Managed relationships with internal departments as well as external vendors and government agencies. Created processes to conform to all of the various regulatory requirements.

Default Servicing/Risk Management/Process Development – Saved Bank of America over $100 million in non-reimbursable legal fees by building an end to end review of all loss mitigation to assure all applicable options were considered before foreclosure. This process also reduced financial, regulatory and reputational Risk to the company by implementing eliminating unnecessary delay and brought the company into compliance with regulatory requirements (HAMP, CFPB, OCC) with focus on balancing risk, process efficiency, and required production levels.

Resolution Management. - Eliminated potential losses with a 98% success rate working directly with FNMA FHLMC HUD and other major investors in order to resolve compliance and documentation insufficiencies, underwriting errors, and closing errors discovered in investor post-closing and post-purchase audits. Acquired all necessary documentation to bring loans into compliance and make them saleable. Also worked with operations to identify and resolve underlying root causes.

Default Servicing/Risk Management/Process Development – Saved Bank of America over $100 million in non-reimbursable legal fees by building an end to end review of all loss mitigation to assure all applicable options were considered before foreclosure. This process also reduced financial, regulatory and reputational Risk to the company by eliminating unnecessary delay and brought the company into compliance with regulatory requirements (HAMP, CFPB, OCC).

Efficiency Expert – Reduced required staffing from 300 to 100 FTE, by building efficiencies through training and cross training teams with related processes. Prioritized unnecessary duplication of effort, cyclical production levels, and required timing in order to establish optimum staffing levels.

Audit – Served as a Senior Auditor performing internal mortgage operations audits on site and back office, nationwide. 100% success rate in reviewing and defending government property seizure requests. Executed Due Diligence reviews for bulk acquisitions. Worked directly with corporate audit, HUD, OCC, and FNMA to create audit response plans and remediation. Designed and built final file audit for loans in foreclosure nationwide. This audit resulted in Bank of America coming into compliance with CFPB requirements.

WORK HISTORY

ResMac Inc. Boca Raton FL 12/2014 – Present

Post-Closing Resolution Manager

Eliminated losses with a 98% success rate while managing the relationships with Agencies (FNMA, FHLMC, and HUD) as well as investors such as Wells Fargo Chase, PennyMac, etc. to resolve program compliance issues.

Worked directly with lenders, brokers and borrowers to obtain additional information and documentation as required.

Drafted formal correspondence in the form of responses, rebuttals, and proposals to all investors and agencies as well as all levels of management.

Presented Management with overall results as well root cause analysis for errors.

TPO Underwriting Manager

Managed the daily production of on-site as well as remote underwriters across the country. Load leveled, prioritized and assigned daily work queues.

Doubled staff size and provided training and onboarding for new hires.

Provided escalation support, scenario review, second level approvals as well as support to sales associates, Brokers and correspondents in markets across the country.

Provided responses to internal as well as investor audits in order to assure no Underwriting related non-saleable loans.

Newbold Advisors 9/14/2014 – 11/2014

Consultant, Risk and Mortgage Operations Dallas, TX

Assigned to Capital One in Plano, TX as a home loans servicing and default Business Risk Operations consultant. Leveraging experience in all facets of the mortgage industry to provide consulting services in lending compliance, credit risk, audit response, and issue remediations.

Bank of America 04/2004-5/5/2014

VP, Regional Foreclosure Servicing Center, Worth, TX. 11/2007-5/5/2014

Oversight of various aspects of default loan servicing of FNMA, FHLMC, FHA, VA, Private Investor and Bank owned loans with focused on loans in the foreclosure process. Staff size 300+ with 10 direct reports.

Updated processes and procedures to comply with OCC and CFPB requirements as well as related GSE and HUD and private investor requirements.

Enhanced boarding processes for bulk loan purchases of delinquent loans for servicing.

Worked with Valuations group to assure accurate foreclosure sale bids and approved bids on high loss foreclosures.

Developed processes and procedures for reviewing loans in foreclosure for regulatory compliance

Developed process and procedures for timely decisioning and execution of borrower/investor/loss mitigation requested postponements of scheduled foreclosure sales.

Manage staff of 300+ associates in 8 locations, in 4 states executing foreclosure review processes.

Worked with state and federal regulators as well as multiple attorney firms to resolve document execution issues.

Developed processes to assure compliance with HAMP and all of its supplemental directives reducing the Bank’s exposure to the Risk of wrongful foreclosures.

Worked directly with HUD to bring the bank into compliance with HUD servicing timelines as they apply to delinquent loan servicing and execution of Short Sales.

Countrywide Regional Wholesale Underwriting Manager, Anaheim CA. 4/2004-11/2007

Oversight of Appraisal operations in regional fulfillment center for specialty lending that generated up to $800 million in monthly loan production utilizing wet and dry funding on properties nationwide.

Managed underwriting teams to bank and investor guidelines, instituted service level agreements to assure timely review and decisioning.

Managed underwriting escalations with local and regional leadership to assure consistency in treatment and fair lending compliance.

Provided training to underwriting and sales staff on Income analysis, fraud detection, and asset quality/appraisal review.

Worked closely with Sr. Management to complete projects, respond to audits, and complete production forecasting.

Washington Mutual Regional Fulfillment Center, Western States, Irwindale CA.

Senior Underwriter: 02/2002–04/2004

Responsible for underwriting of high loan amount and complex files.

Subject Matter Expert and Mentor/Trainer for Tax Return Analysis: 1040,1020,1020s, and 1065 etc.

Subject Matter Expert and Mentor/Trainer for the review of Revocable and Non-Revocable Trusts and Partnership Agreements

Subject Matter Expert: Appraisal review

PRIOR EXPERIENCE, EDUCATION AND LICENSING

ComUnity Lending, Bend OR IndyMac Bank, Pasadena CA Home Savings of America CA, OR

Summary overview of prior experiences, Positions, skills, and competencies:

Fulfilment Center Manager, VP

Regional Residential Lending Operations Manager, VP

Lending Net Branch Manager, VP

REO Liquidation Manager, VP

Internal Corporate Auditor AVP

Chief Appraiser AVP

HUD Short sale Manager AVP

System Design Consulting. Loan Originations/Underwriting/Fulfilment. Automated Risk Based Decisioning Matrix.

Subject Matter Expert and Mentor/Trainer for underwriting high risk and complex loan files.

Subject Matter Expert and Mentor/Trainer for Tax Return Analysis: 1040,1020,1020s, 1065, and LLC’s, etc.

Education, Training and Licensing:

License: MLO FL ID 1501727

Pasadena City College: Business/Real Estate Appraisal

Industry recognized training courses: Basic Real Estate Appraisal Advances Appraisal Techniques

Appraisal Review and plant operations

Basic Underwriting

Underwriting Self-Employed Borrowers (FNMA)

Advanced leadership Training

Principals of Highly Effective Management

Advanced Income Analysis

Corporate and partnership Tax returns

Financial Statement review

Trust Agreement analysis

HUD Early Delinquent Servicing

HUD loss Mitigation Program Training

Reverse Mortgages – Servicing and foreclosure

Career Objectives: To positively impact the productivity and profitability of a progressive company on a day-to-day as well as long term basis. Also, leverage diverse background in lending, process development, and compliance to enhance processes, create efficiencies, and educate associates. Assemble highly efficient and productive teams to focus on quality and teamwork.

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