BRIEF INSIGHT

Experienced Business Development Professional with over 7+ years in sales, marketing and ITES looking for similar roles.

Ability to work in a target driven revenue generating function.

Team handling, Inventory Management, Store Management, Sales generation for the store, Maintain pricing information database and Shrinkage Control.

Extensive experience in revenue generation for the firm via achievement of Monthly and Annual Sales targets.

Maintain extensive Daily, Monthly and Annual Sales Reports.

Experience in organizing and participating in marketing activities to boost sales numbers for the firm.

Configuration of sales documents, Item categories and Schedule line categories.

Excellent Team handling skills, Quality and Training experience.

A vast background of Customer Service, technical support and product development.

Experience Summary

Games Station October 2013 – Till Date

Manager – Sales and Marketing

Generating leads for new clients via cold calling and referrals from existing clients.

Cross selling products of the company to existing clients to increase revenue generation.

Coordinating with vendors to identify business development opportunities with existing and new clients.

Update and maintain pricing information database on regular basis.

Provide regular feedback to senior management about marketplace and competitor activity.

Travel to client sites to promote company’s products and services.

Manage accounts and meet or exceed targets relating to revenue growth activities, profit margin and product sales.

Maintain inventory of products.

Client Relationship Management

Managing customer centric operations and ensuring customer satisfaction by achieving delivery as well as service quality norms.

Recommending clients on various products and services offered by the firm to increase stickiness of the clients with Games Station, etc.

Ensuring the highest service standards are maintained for servicing of clients and maintaining minimum turn-around-time.

SiliconR Infotec April 2012 – September 2013

Project : Implementation & Post Implementation Support

Client : Kraft foods

Organization : SiliconR Infotech

Role : Team member

Position : SAP-SD Consultant

Environment : SAP ECC 6.0

Roles and Responsibilities:

Configuration of sales documents, Item categories and Schedule line categories.

Configuration of pricing procedure determination using condition technique and assign them to sales area.

Configuration of Material Listing and exclusion.

Involved in post implementation support to resolve day-to-day problems of the user, customer satisfaction as a top priority.

Assigning of new sales office.

Analyzing the errors, searching for causes, provide corrective solutions and suggestions for preventive actions to avoid recurrence.

Regular training for end users on SAP functionalities and navigation through screens.

Sutherland Global Services January 2007 – June 2011

Team Manager - Operations (December’09 to June’11)

Process: Symantec

Ensure the Targets are met as per the client requirement

POC (Point of contact) for Sutherland

Creating Process Maps and process documentation

Handling a team of 20 to 28 Consultants

Client interaction and facilitating calibration session both internal and with the client

Ensure Consultants performance is as set standard through R&R, regular Internal & Client Calibration

Tracking down the areas of opportunity and working closely with program on the plan of action and keeping a track of improvement for the Consultants

Sharing best practice of programs

Ensure that regular process audits are carried out at Consultant level to identify process gaps and recommend solution to bridge the gap

Work closely with other departments like COPS, Operations and various verticals, Complaints, sales channel, distribution training

SME (Subject Matter Expert) (December’07 to November’09)

Process: Symantec

Role and Responsibilities:

Providing on floor support to consultants on calls

Keeping a track of AHT (Average Handle Time) and keeping team informed on an hourly basis

Handling escalation calls

Giving callbacks to pending cases and troubleshooting the issue

Checking documentation and keeping track of Out of Scope cases

Coaching and mentoring new team members on product and quality

Helping the team in terms of resolution and lowering the AHT (Average Handle Time)

Helping the Team with new resolution and sharing the knowledge

Education

Pursuing PGDBA (Awaiting last SEM results) (MIT School of Distance Education)

B.Sc. Information Technology (AIEM -2007)

Certified SAP SD, Certification ID: 000*******

Training and preparation for SAP SD (Aug 2011 – Apr 2012)

Personal Details

Father Name : Sugathan K Panicker

Date of Birth : 05-11-1985

Marital Status : Single

Languages Known : English, Hindi.

Passport no. : L1787743 (Valid till: 05/06/2023)

Permanent Address : C-104, Sheetal IndraPrastha, Sheetal Nagar, Mira Road East, Thane Dist., Mumbai, Maharashtra - 401107

Contact this candidate