administraion and customer care

SHIJU BALAKRISHNAN

Amritha kripa, Vengara (P.O.), kannur (dist), Kerala (state), India – 670305

Tel: +914**-******* (Residence), +917********* (Mobile)

Email: **********@*****.***

Primary competency:

Sincere, diligent & result oriented professional with an experience of over 12 years in the Hospitality sector.

Develop procedures, service standards and operational policies as per international standards while planning & implementing effective control measures for cost efficiency across the units.

Recognized for implementing polices to promote & protect health, safety, security & the quality of the work life, the environment and organizational effectiveness.

Possess valuable insights, managerial and administrative abilities, keen analysis and team approach to implement best practices with a professional appearance and demeanor to handle front office operations. Exceptional phone etiquette skills in a high-call volume environment & enjoy providing hospitality services to guests.

Professional Management Experience

PURE ASSAY & HALLMARKING CENTRE PVT LTD, Kannur, Kerala, India Jan 2016 - Present

Office Coordinator

Provide front desk support to guests and clients

Greet visitors and provide information as asked

Answer telephone and handle flow of visitors

•Type and distribute letters and correspondence

•Manage files, record systems, office supplies and inventory

•Assist in interviewing and hiring personnel

•Train new hires with preliminary work information

•Coordinate and plan meetings and corporate events

•Create and maintain liaison with external agencies and suppliers/vendors

•Make sure that customer complaints are catered to appropriately

•Assist the HR departments in payroll services by providing attendance information

•Create periodic reports for the managers

•Process paperwork for employees or customers

•Keep office area clean and organized

•Distribute mail and faxes to appropriate recipients

•Oversee custodial staff in order to ensure proper cleanliness and sanitization of the premises

CROWNE PLAZA JEDDAH (Intercontinental Hotel), Jeddah, kingdom of Saudi Arabia Sept 2009 - Oct 2015

Housekeeping Coordinator

Consistently offered professional, friendly and engaging service

Coordinated and provided administrative support to all areas of the Housekeeping department

Worked closely with all departments within the Rooms Division, communicating day to day Updates and changes

Oversee the day-to-day operation of the Housekeeping office

Performed various duties pertaining to departmental scheduling, payroll and purchasing

Maintained all employee records within the Housekeeping department

Followed department policies, procedures and service standards

Followed all safety policies

Other duties as assigned

Maintained the security of all room keys and locks to various cabinets and drawers

Consistently update records of lost and found

Creates housekeeping room attendant and supervisor worksheets and checklist

Ensured that all guest requests are addressed and provided on a timely manner

Ensureed housekeeping guest amenities and supplies were well stocked

Attended to monthly one to one meeting

Attended and completed monthly training hours goal / target

Achieved Key Performance Indicators and departmental goals / targets set by the

management

MOBILE ZONE BUSINESS GROUP Neeleshwar, Kasargod, India Jun 2005 - Nov 2008

Sales Executive / Customer Care Officer

Designed and implemented various strategies, viz POPs, Gondola Display, Customer Interaction, Promotional Schemes/ Marketing Campaigns to improve the footfall and profits and maintained control on Store timings

Ensured target achievement as prescribed by the management through effective strategies & customer handling.

Administered activities related to key stock including damages / expiry/ old stock check, stacking, stock position, stock receipt, Customer Returns, Perpetual stock verification and monthly stock take

Managed the inventory system of the showroom, placed orders to restock the merchandise while managing the outflow and inflow of the inventory by recording the day-to-day transactions.

Entrusted with the task of developing the merchandise mix for stores while negotiating with vendors for margins & demand estimation

Prepared and executed sales plan for the assigned account relationship with key corporate customers and leveraged these to formulate joint strategic initiatives and escalate business volumes.

PRIYADARSHINI HOSPITAL & DEEPA NURSING HOME, Kasargod, India Oct 2002 - May 2005

Reception In-Charge

Managed the Front desk, administrative & official activities while liaising with various authorities and departments for smooth commercial operations.

Efficiently handled front office relations such as transferring calls and ensuring proper information management and service standards. Responsible for maintaining cordial relations with large corporate clients to assure satisfactory service and speedy problem solving.

Answered or redirected general inquiries in person, by telephone or e-mail and took and forwarded messages using multi-line telephone.

Monitored the call, and directed the caller to the concerned employee. Well-versed with employee extensions.

Noted down the name and message of the person on the phone, and delivered the message as soon as possible

Fixed appointments, fax, maintain decorum in the lobby & keep a check on the visitors

Interacted with patients on a regular basis and built relationship with them and ensuring high levels of patients’ satisfaction.

Educational Credentials

B.Com 1999

University of Calicut, 50%

Higher Secondary Examination 1995

Tamilnadu State Board 78.5%

Secondary School Examination 1993

Central Board of Secondary Education, 40%

Computer Proficiency

MS Office, Excel and Word

Date of Birth: 25th June 1977

Languages Known: English, Hindi, Malayalam and Tamil

Passport No: H5681196

References: Available on request

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