Customer Service Manager

SCOTT J. BOWLEY

Cell: 801-***-**** *************@*****.***

TRANSPORTATION, LOGISTICS & SAFETY MANAGEMENT PROFESSIONAL

Inactive Top Secret Security Clearance

A dedicated, focused and organized Transportation and Safety Manager with extensive experience in Fleet Management, Safety and Compliance Programs, Logistics and Operations. Recognized as a top performer amongst his peers and as a valuable asset as a senior executive. His ability to achieve high quality results and manage safety operations in challenging and multi-faceted environments, make him a valued part of any organization. Demonstrated capability to plan, organize and direct fleet management projects, operations and activities.

Transportation/Logistics and Safety Management Maintenance Strategies Policy Development / Enforcement Environmental/Regulatory/HazMat/DOT Compliance Constant CSA Monitoring Training & Development Inventory Management / Distribution Diagnostics Process Improvement Budgeting / P&L Management Goal Alignment Performance Improvement

PROFESSIONAL EXPERIENCE

Central Transport, 2325S. 3200 W. West Valley UT.

Operations Supervisor

Opens Operations early each morning by coordinating with the company Planner for Salt Lake City, analyzing all the inbound freight and routing it to one of our 9 city trailers for delivery that day. Locating the needed equipment and ensuring the proper safety inspections are done before it leaves the yard. Delegating the morning work load between 6 dock workers by assigning them specific tasks necessary to get 9 semi trailers loaded (Safely) and ready for dispatch by 9am. Assist the Terminal Manager thru all facets of the Recruiting process including screening applications, sitting in during interviews, assisting new hires with necessary paperwork, creating and maintaining employee files and overseeing all training related to Operations.

KIVA ENERGY, Salt Lake City, UT.

Fleet & Safety Manager

Manages and directs a fleet of 50+ specialized tractors and trailers, distributing propane from refineries and railheads to customers in the Western U.S. for this Propane Brokerage. Supervises a staff of 50 + (depending on need) manage operations including customer communication and coordination of services; personnel management (dispatch, drivers and maintenance); equipment and maintenance (planning, scheduling and forecasting); sets and reviews budgets; oversee the audit process on all invoices maintaining SOX compliance, creates implements and monitors driver safety and retention programs. Provide leadership and develop associates. Set quality goals and means and methods to attain goals. 24/7 communication and coordination coverage responsibility. Driver Training (learning procedures, safe equipment operation, an2510d processing required paperwork). Optimizing delivery routes (daily, weekly, monthly and emergency). Allocating manpower and equipment in a DOT/HazMat/OSHA environment. HazMat certified and CDL with doubles endorsements.

Reviewing paperwork for DOT compliance and correcting problem drivers. Maintains fixed asset schedule including vehicle maintenance and repair records, major mechanical repairs and assessing viability of repair versus replacement (short term and long term analysis). Maintaining safety records for accuracy and compliance with Federal and State MVC Regulations, as well as Corporate Policy. Reviews and maintains driver performance by closely watching driver MVR’s, Electronic log reports and CSA scores. Heads up all Utah Division Accident/incident investigations while documenting the entire process for Corporate/Insurance review. Some achievements include:

SCOTT J. BOWLEY

Cell: 801-***-**** *************@*****.***

Worked closely with Vendors while implementing a superior tracking program to ensure maintenance quality while bringing costs under control. This resulted in a constant decrease in company CSA scores over a 12 month period which prevented Kiva Utah from being severed from Kiva California due to previous soaring CSA scores from the Utah Fleet.

Worked with Drivers to implement a more consistent work schedule, bring them into DOT compliance as it results to hours of service and spearheaded and entirely new and innovative Training program which has resulted in a Zero Accident status for over 12 months.

Planned and worked closely with Drivers and Vendors to bring the Utah Fleet, which was in poor condition upon my arrival, into, not only great condition, but a condition which now sets the Standard for Kiva Energy and resulted in a “Best seen to date” inspection grade from our Insurance carrier.

Rewrote the Kiva Energy Safety program so that it pertains more to topics that our Drivers run into daily. Developed new safety books that record bi-monthly meetings where the drivers are active participants in going over, not only safety materials I’ve prepared, but topics they bring up that reflect actual safety situations they’ve been involved in while servicing one of our customers.

C.R. ENGLAND, Salt Lake City, UT.

Global Logistics and Driver Manager

Supervised and coordinated all aspects of Vehicle Operations, Logistics and Driver Management. Planned and delegated work assignments, monitored field work and created employee schedules. Coordinated with drivers to plan and swap loads, and contacted vendors with delivery changes / updates. Tracked drivers, loads, and receivers, dealing with multiple customers at once. Managed a team of 75+ drivers using Qualcomm and an AS400 system. Worked closely with load planners, driver managers, service advisors, and outside vendors. Negotiated between entities to ensure quality service and on time delivery. Planned future workloads, conflict resolution, and logistics between regional and national fleets. Communicated with vendors, customers, and employees to solve operational issues or setup future plans.

SUPERIOR ROOFING AND SHEET METAL, Salt Lake City, UT,.

Transportation/Safety Manager / Crane Operator

Supervised the training, welfare, discipline and performance of 16 personnel in the handling, transportation, accountability, scheduling and distribution for multimillion dollar projects including equipment and crane delivery, local trucking, and related activities. Maintained all DOT files for drivers as well as keeping track of driver logs to ensure compliance with DOT hours of service laws. In charge of Purchase Orders, Bills of Lading, Inventory management, Shipping and Receiving for warehouse facilities.

Allocated freight to carriers and determined load plans based on carrier capacity. Conducted fleet audits to identify gaps in safety, productivity and standard work. Knowledgeable with DOT, OSHA, and ANSI regulations.

Responsible for all vehicle licensing, Permits and IFTA registration as well as coordinating with vendors for periodic maintenance and repairs on all equipment and tracking of all maintenance records for a 22 vehicle fleet.

SALT LAKE CITY SHERIFF’S OFFICE, Salt Lake City, UT.

Deputy Sheriff / Detective

Conducted felony investigations and interviews on multiple cases. Worked with local, state and federal officials. Implemented and attended community focused programs as well as community Council meetings speaking frequently to large groups of citizens and County officials. Trained citizens on policy and procedures for Neighborhood watch programs, then working with these groups to get programs started in countless neighborhoods in Salt Lake County.

SCOTT J. BOWLEY

Cell: 801-***-**** *************@*****.***

MILITARY EXPERIENCE: UNITED STATES AIR FORCE – Various U.S. & International Locations 1988 - 1997

Fleet / Operations Manager, Hill Air Force Base, UT

Managed a fleet of more than 230 vehicles, trailers, and warehouse facilities. Coordinated with the Vehicle Maintenance Superintendant to define standards for preventive maintenance and repair. Planned, organized, and directed transportation and distribution activities for a diverse 125-person team. Prepared maintenance, repair, and traffic management strategies. Coordinated transportation and implemented technician training programs. Ensured timely logistical support and proper work quality standards to maximize efficiency of repair crews. Mentored and trained unit personnel in workplace and environmental safety, including OSHA and EPA requirements for proper handling and disposal of hazardous materials.

Developed and implemented company-wide plans to reflect current vehicle and operations requirements and ensure proper vehicle care.

Increased mission aptitude by providing expert strategic technical skills while recognizing and correcting problems through intensive research and training.

Earned zero discrepancies during internal inspections. US Air Force Inspector General reported that this inspection was the unit’s “Best seen to date.”

Dispatch Support Supervisor & Vehicle Operator Shaw AFB, SC & Kunsan AFB, South Korea

Ensured compliance with Air Force and Department of Defense regulations and internal control procedures. Supervised the daily operations of personnel, providing expertise in training, management and administration. Oversaw the scheduling / dispatch for 12 drivers and 5 civilian taxi drivers and transportation requests. Advised and counseled personnel on a range of administrative and operational management support issues, policies, programs, objectives and plans to ensure superior customer service.

Leveraged the facility's ability to meet vehicle repair needs by championing the center's quality control inspections, financial position, and customer service.

Dispatch / Operational Support Shaw AFB, SC

Coordinated a 100-person team of maintenance technicians to support 175-vehicle fleet valued at more than $10M. Managed a fleet of vehicles, tractor-trailers, forklifts, front end loaders, dozers, wreckers and emergency equipment.

EDUCATION & CREDENTIALS

Transportation Management courses, Community College of the Air Force – Shaw AFB, SC

Certifications

Crane Operator Certification, California Crane School, 2007

Professional Development

Sorts Data Handler ~ Equipment Custodian Management ~ Airman Leadership School

AWARDS

Air Force Achievement Medal (2) ~ Outstanding Achievement Award (2) ~ Certificate of Appreciation (4) ~ Certificate of Commendation ~ Deputy of the Month Award

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