Jacquelyn D. Cooper

**** ******* **.

Richardson, TX 75081

214-***-**** Cell

acywo6@r.postjobfree.com

Over 19 years’ experience as an Office Manager, with punctuality and accuracy as key abilities for performing efficiently in this role. Qualified with key skills as follows:

Good Communicator/Decision Maker/Able Multitask

Project Management and Leadership Skills/Office Team Leader/Organizational Skills

Professional Work Experience

Conifer Health Solutions

A/R Management/Custom Solutions 08/14 to 12/16

Review and verify invoices and check requests

Set invoices up for payment, prepare and process electronic transfers and payments

Reconcile accounts payable transactions, prepare analysis of accounts

Monitor accounts to ensure payments are up to date

Research and resolve invoice discrepancies and issues, prepare and preform check runs

Correspond with vendors and respond to inquiries

Produce monthly reports, assist with month end closing

Provide supporting documentation for audits

Excellent UB04/hospital claim knowledge.

Medicare, Medicaid, Commercial, secondary insurance and third party billing

Amedisys Home Health 11/12 to 11/13

Business Office Manager

Supervises and coached a staff of 10

Ensuring continuous coverage in all administrative areas and monitored workflow

Ensuring appropriate orientation for all new staff

Properly screens, interviews, recruiting research and make appropriate hiring decision

Onboarding for new hire, personnel status/salary forms, benefits related materials and process per agency policies and procedures

Ensuring accurate and timely payroll, billing process and reimbursement request

Maintained current patient census data

Initiates Payroll Exception Request/Adjustments as needed

Maintain current knowledge of and causes compliance with all federal, state and local regulations

Responsible for managing AR/AP, process refunds, write offs adjustments and vendor payments

Audited and reviewed open patients accounts listed on the aging report.

Responsible for maintenance and/or make service calls for all office equipment and building maintenance

Maintained security and confidentiality with regards to patient and staff information

Contacts/communicates with IT Dept. regarding system problems, repairs, and troubleshooting as needed

Alliancecare Home Health 01/11 to 08/12

Business Office Manager/Scheduler

Supervised and coached a staff of 10 employees

Responsible for timely submission of billing which include completion of the billing audits

Responsible for preparations, review, and/or approval of A/P for submission to corporate

Performs audits on patient’s accounts to ensure accuracy and timely payments

Responsible for pulling weekly/monthly reports or at intervals as requested

Reviews bills, invoices and travel reimbursements

Schedules and assign field staff to cases in a timely manner and monitored workflow

Maintained current patient census data

Function as Liaison between Human Resource Dept. and new employees

Responsible for new hire paperwork being completed and orientation of new staff

Responsible for accurate and timely processing of all employees timesheets and productivity records

Establish and maintains compliance of personnel files for survey and audits

Coordinated special projects for event planning and company parties

Ensuring all office equipment is properly maintained and functioning

Ordering and maintain office supplies, travel arrangements, onsite catering

Maintained the confidentiality of protected healthcare information including OSHA

EBT Home Health Services 02/09 to 01/11

Business Office Manager

Supervises and provides direction to non-clinical administrative staff

Ensuring continuous coverage in all administrative areas and monitored workflow

Data Entry including 485, 487, Admissions and Oasis

Knowledge of CPT/ICD-9 coding

Scheduling field staff to cases in a timely manner

Coached, mentored and developed staff

Processed all new referrals by phone or fax and maintained necessary logs

Provided effective communication to patients, staff, other health care professionals, and referrals sources

Assist with billing, pulled reports, and record keeping

Reviewed and screen applicants and conducted interviews

Responsible for ordering all office supplies and planning all company parties

Compliant with federal and state regulations including OSHA

Medicare, Medicaid, Insurance verification and authorizations

Scheduled field staff to see patients

Education:

Richland College Word-Processing Specialist Certificate 02/92

Introduction to Human Resource Management 07/13

National Education Center Secretarial of Science Diploma 06/87

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