Customer Service Sales

NITIKA KHERA

Contact: +91-987*******/981-***-****

Email: *************@*****.***

CAREER OBJECTIVE

To build a long-term career in my profession where I could invest my creative and analytical skills to the job assigned and generates optimum results with opportunities for career growth.

Education Credentials

Regular M Tech (CSE) from World College of Technology & Management (Gurgaon) affiliated to Maharishi Dayanand University, Rohtak in the year 2015 with 1st Division

Regular MCA from Institute of Management & Technology (Faridabad) affiliated to Maharishi Dayanand University, Rohtak in the year 2009 with 1st Division

B.Sc (Honors) Physics from Delhi University in the year 2006 with 1st Division

Class XII (2003) Delhi Kannada School, New Delhi - 1st Division

Class X (2001) Vidya Bhawan Sr. Sec School, New Delhi - 1st Division

Professional Credentials

Brain Capability Enhancers - Ludhiana Sep2015 – Current

Educational Relationship & Marketing Head - Counselor & Trainer

Job Profile:

Indulge in individual and group counseling to convert it into business in order to generate revenues for the organization.

Training includes : IT ( MS Office, Basics of Computers), Parenting Session, Mid Brain Activation Workshops, Memory Labs ( Dr. Biswaroop Roy Chowdury)

Educating team members in the utilization of new systems for improving business growth.

Establishing sound training programs from scratch and improving training processes and procedures.

Develop, manage and conduct sales presentations and product training.

Managing and supervising staff - at a senior level this may include the role of head of institution.

Representing the institution at professional conferences and seminars, and contributing to these as necessary.

Expertise in forging and maintaining relationship with clients

Hitech Business Solutions – New Delhi / Karnal

Lead Trainer (Sales/Operations & HR) Apr2013 – Aug2015

Job Profile:

Responsible for Operations and Training Vertical

Managing HR related activities – Attendance / Leave Management /Induction &Employee retention Programme

Lead Trainer for sales & Operations Department

Client Interaction & Customer Service Experience

Mass Infotainment Pvt. Ltd. - New Delhi / Karnal

Process Head (Sales/Operations & Training) Mar 2011 – Mar 2013

Job Profile:

Responsible for Operations and Training Vertical

Manual Tester for Software Nimantaran/ Dynamic CRM:Voice Calls

Handled Collection Process/Retention Process/ Prepaid Verification for the client Vodafone, Aircell, Tata Indicom & Idea

Client Interaction & Customer Service Experience

Developing Training manual for software platform.

Worked with human resources to help develop job descriptions for new positions

Eagle Maritime Pvt. Ltd. – New Delhi

Customer Care Solutions May 2010 – Feb 2011

Job Profile:

Responsible for the documentation and shipment process for the containers

Responsible for Operational & Documentation process

Handled Container booking vertical and liaisoning with business partners

SPOC for the client interaction

Vyam Technologies –Thapar Group – New Delhi

S/W Engineer – Software Solutions Jan 2009 – Apr 2010

Intern For 6 months (January, 2009 to July, 2009) Industrial Training at CEA under Vayam Technologies as a part of MCA curriculum in 6th semester & created a study report on ‘Information Management System’ of CEA

Job Profile:

Designing, sql queries and Implementation of the reports (using jasper report) for the assigned modules.

Responsible for Manual Testing Projects

Form Designing using Lotus Form Designer as well as worked on CSS

Client interactions for gathering project requirement & Technical Documentation

SKILL SET

Functional:

Training Management : Training/ Presentation skills

Project Management : Requirement Analysis & Gathering

Delivery Management : Design & Development

Maintenance & Application Support : Software Development & Testing

Client Interaction : People Management

Technical:

Testing : Manual & Automation

Testing Expertise : Selenium 2.0

Operating System : Win 9x/2000/XP

Languages : html / Core Java

Package : MS Office 2003/2007/2010

Certification : Black Box Testing (Manual +Automation)

Core Competency

Proven ability to motivate others to study and excel.

Ability to work with all levels of employees and maintain credibility, trust, and cooperation.

Resolve conflict and handle sensitive employee situations.

Strong oral communication and presentation skills.

Excellent at PC applications to develop training materials and manuals.

Ability to conduct trainings in an effective and efficient manner.

Quick learner and ability to handle multiple tasks and work under pressure

Possess excellent time management and interpersonal skills

Personal Credentials

Date of Birth : 27th July, 1985

Language Known : English, Hindi

Nationality : Indian

Marital Status : Married

I hereby declare that all of above said information is true to the best of my knowledge.

Nitika Khera

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