Customer Service Human Resource

Kamilah Wingfield

****PassaicAve Linden, NJ *****

Cell: 732-***-**** Email:*******@*****.***

Profile

More than 10 years’ successful experience in customer service and support with recognized strengths in problem solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess solid computer skills and understands medical terminology.

Excellent working knowledge using Microsoft Excel, PowerPoint Presentations, Microsoft Word, Microsoft Database Access, Microsoft Excel (Spreadsheets),AIS, Lotus, Acclaris, SAP, Mainframe, Astute, People Soft, AS400.

BST, RBA, Flexible Spending Account, Telephone skills, Office Procedures, Typing 60+wpm, and a team player.

Benefits Specialist professional offering versatile office skills and proficiency in Health and Welfare, BST, RCA and Flexible Spending Account. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Ability to juggle multiple priorities and met tight deadlines without compromising quality.

Employment

Xerox Benefits Specialist 03/11-Present

Handled incoming calls from Stanford, CHP, PWC, Merck, and Gannet employees regarding their health and welfare benefits through their employer using AIS system.

Handled incoming calls from employees regarding their Retirement Benefits, Flexible Spending Account, and Pension Benefits, initiated death cases.

Assist to plan and conduct new hire and retirement orientation.

Initiates as point of contact for employees and retirees worldwide of assigned client roster transitioning from termination/ retirement and addresses pension topics for qualified and non-qualified plans including review of calculation methods, accrued benefits for employees, beneficiaries and alternate payees based on QDRO segregations.

Engages callers with firm knowledge of pension package, documentation, workflow verification and processing to ensure smooth transition into retirement. Collaborates with human resource, payroll and financial departments to ensure timely payment of retirees.

Assisted participants with their paperwork for Defined Contributions and Defined Benefits Plans.

ADP-Customer Service Specialist 09/10-03/11 (contractor)

Handled incoming calls from clients while provided members with exceptional customer service.

Updated member’s Flexible Spending Account information while maintaining high level of patient.

Educated members on eligible Health Care and Dependent Day Care Expenses.

Bank of America – Collector 11/09-03/10 (contractor)

Made outward calls in attempts to customers who are delinquent on their payments to educate them on their account terms.

Secured payment and determine the reason for their delinquency on their consumer loans using SAP system.

Negotiated full balance repayment and promote repayment programs or settlement plans.

Children’s Place – Customer Service Specialist 06/04-07/09

Handled customer inquiries and complaints in accordance with the company’s guidelines and policies.

Handled emails with customer’s complaints and inquiries. Solved problems and propose some solutions.

Education

Gibbs College Associate Degree-Business Concentration 03/00

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate