Manager Management
Resume:
Frank Gagliardi
Email : ********@*****.***
Montreal Address: 12143 Rodolphe Forget, Montreal, Quebec, H1E 7N5
Professional Summary:
Many years of professional experience, expertise and skill sets in the IT industry. Performed as a Director, Delivery Lead Manager, Lead Project Manager, Technical Lead Architect (business and technical) and Application Developer to manage, architect, develop, enhance and maintain applications built on technology for a variety of industry domains for entire life cycles: SDLC and/or PMLC.
Fluent in English, French
Implemented Database, Middleware and E-business applications including Enterprise Resource Planning, Financial Management, Supply Chain Management, Manufacturing, Procurement, Financial Services, HealthCare, Life Sciences, Warehousing, Distribution.
Financial sector customers: MFDA, Citicorp, B2B Bank, Bank of America, JP Morgan, Desjardins, PNC Bank, Industrial Alliance, M&T Bank and other related/unrelated such as Loblaws (Brampton)( IBM WebSphere Application Server (SOA) and MIM (Metastorm Integration Manager). It was an environment where other parties like IBM and Accenture were involved.
CAD software experience and expertise
Canadian Securities Course successful graduate.
Knowledge, expertise and experience with: Business Intelligence, Analytics, Big Data and partnering with leading Gartner firms such as Birst, Qlik, Cloudera, Mapr,Tableau, SAP BI, IBM Cognos, Microsoft Business Intelligence.
Extensive abilities to implement all the project management knowledge areas of integration, scope, time, cost, quality, human resources, communication, risk and procurement and succeed in implementing metrics in order to achieve a high degree of optimization in each area during methodology implementation.
Extensive abilities to implement all the business analysis knowledge areas such as Business Analysis Planning and Monitoring, Elicitation, Requirements Management and Communication, Enterprise Analysis, Requirements Analysis and Solution Assessment and Validation.
Extensive experience in Management and Development of Application projects.
Extensive abilities to implement the Processes and Services Lifecycle Framework such as ITIL as part of the overall IT Service Management (ITSM) framework consisting of the stages such as Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Extensive experience in Business and IT client interfacing and negotiation, Coordination between different IT groups in full fledged IT infrastructure, requirements gathering, Application architecture design, database modeling, User acceptance testing & post implementation support. Implemented and expertise in operations and software best practices including :
MSF(Microsoft Solutions Framework), MOF(Microsoft Operations Framework), ITIL, Agile, Scrum, DevOps, RUP, Enterprise Unified Process, Waterfall, implementation methodology like Oracle’s AIMS and project delivery methodology like EMC Enterprise Content Management Project Delivery Methodology and quality methodology like Six Sigma and Business-IT alignment (Business Process Management), Togaf, CMMI, Babok.
Knowledge of Avanade [Microsoft+Accenture joint venture] Connected Architecture(Enterprise Library) and Accenture Delivery Methodology.
Emerging Technologies: Hadoop, Business Intelligence/Analytics, Internet of Things, Big Data, Mobility, Cloud, (Enterprise Open Source Technologies)…etc.
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PROFESSIONAL WORK SUMMARY
Business: Smart Source USA (located in Rockledge, Florida)
(Travel and Remote work from Canada and the USA).
Successfully completed Major Multiple Million Dollar ERP Integration mandate (200 convenience retail stores in the SouthEast USA).
Successfully created a professional services layer by combining/procuring new solution partners with an improved certified staffing resource pool resulting in increased Company Sales and Solutions and an Improved Staffing Resource Pool.
Smart Source USA is a business and IT Consulting professional services firm affiliated with KARS PETRO and working as an Implementation Partner that provides custom development using open source and proprietary technologies, mobility, Business intelligence/analytics, Ecommerce, cloud, emerging technologies and other. We provide premier research and advisory services so our solutions are aligned with customer's requirements.
Position: Management Consultant, Technical Project Management, Technical Advisor - Professional Services (May 2013- Present )
- Contract Role engaged directly with the owners, directors, employees, contractors as a Managing Partner.
- Available on an ongoing retainer basis for projects and continuous improvements initiatives.
(Mandate : to create an emerging professional services technical/business channel and project management office. Profile available on corporate website and helped to create new organization chart).
Responsibilities
Responsible for Resource Management function for procuring and assigning project managers, architects, developers, business analysts and other resources as required in the USA and Asia for customer project delivery.
Initiated and Created the Professional Services technical/business channel as a startup layer to the existing Staffing channel (USA-Asia Work Visa Program).
Combination of Remote and Onsite Travel
Responsible for budget formation and budget management for training and certification programs for staff in North America and Asia.
Management of partner relations and promoting the leveraging of partner content in order to provide access to study material and talent content from Gartner inspired partners in order to allow staff to meet both industry and partner standards during their training and certification process.
Supporting Business Development Managers with Design and Development of Customer projects.
Environment: Business Intelligence/Analytics (Birst,Qlik, Tableau), Java, .NET, Javascript, PHP, Sharepoint, SOA, E-commerce, Mobility, Cloud, Social Media (Inbound Marketing), Agile/Scrum (Jira), Netsuite, Salesforce, proprietary and open source technologies and other. Project Management and Program Management. Partner and Relationship Management.
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Business: OpenText Inc (Canada’s top software company – Waterloo, Ontario) (August/2011-March 2013)
Senior Manager - Professional Services Consulting and IT
(Senior Manager – Engagement Manager – Project management/Program management/client delivery)
The first resident Canadian bringing BPM to Canada after OpenText’s acquisition of Metastorm and Global360 and assisting to bringing the US model to Canada.
Responsible for managing (direct and indirectly) as part of the manager group 50 highly skilled professionals (architects, developers, business analysts, project managers) in the implementation of Enterprise Information Management Solutions such as Business Process Management and Content Management across the Americas.
Responsible for managing a resource team located in different parts in the Americas and scheduling and conducting meetings by phone and Live Meetings and managing resources’ availabilities constrained with possible customer travel arrangements.
Responsible for workforce management, resource management and capacity planning.
(Expertise in Planview and other workforce management software).
Responsible for multiple product and solution proposals and delivery for the BPM (business process management) suite and integration with other solutions.
Responsible for delivery management, communication, presentation and creating multiple project plans in accordance with customer budgets, planning time schedules and scope for various industry verticals.
Responsible for managing direct and indirect organizational resources and subcontractors.
Responsible for revenue, profit margins, cost efficiencies, project statuses and forecasting.
Environment: Business Process management software (implementations), Dynamic Case Management software (implementations), business architecture software (implementations), Enterprise Content Management software (implementations). Capabilities: Business Transformation, Process and Workflow Improvements, Analytics, Dashboards, Reporting capabilities, Management of structured and unstructured content. Other supporting software: Compuware Changepoint, Planview, Microsoft Project, Microsoft Excel/Powerpoint. Onsite, Cloud and Mobile Implementations, Agile and Waterfall.
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Business: Domtar Inc (Headquarters) – Center of Excellence (May 2010- August 2011)
Departure Reason: Temporary initially chartered mandate.
Tenure concluded as planned as resource I replaced returned from long illness ending mandate’s mission.
IT Program Manager/Coordinator- Strategically Managing External Consultants and Internal Development resources in compliance to project requirements.
Strategic Senior Manager for solutions designing, architecture and project planning covering application, data, and technology aligned with business unit requirements for over 40 applications, across (lab, dev, staging, prod) environments using best practices for leadership, project management, architecture, management, human and material management for Canadian and US operations.
Environment: Applications and Technologies : Web (.NET), Sharepoint, client/server projects, ERP, Supply chain, CA Clarity Project Management, BMC Remedy Resource Management, Open Text(RedDot), SAP Business Intelligence - SAP Netweaver, Business Objects, Crystal Solutions, Xcelsius, Agile and Waterfall.
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Business: Aviva Solutions (February 2009-April 2010)
Departure reason: Company Sold, Enhanced Portfolio transferred directly to New Investor/Owner
Development Manager of Product R&D and Information Technology Delivery
- Manager for complete product portfolio (licensing, maintenance, renewals).
- Responsible for complete architecture, development, quality assurance, support team.
In charge of resource planning/scheduling.
Responsible for management of core staff of 12 resources.
Responsible to optimizing the skill sets/knowledge of highly experienced product developers.
Responsible to introducing new tool sets and new industry standards to technical folks who had many years of experience with legacy tool sets but never had the incentive or mandate to seek better ways to work more effectively as the company lacked a technical resource leader before my hire.
In charge of designing, architecting software solutions for the development teams.
In charge of resource allocation.
Leveraging SalesForce.com cloud platform for customer care support and application/infrastructure development functions.
In charge of in house and offshore resources/projects.
In charge of organizational process improvement/infrastructure.
Environment : In charge of diverse technological teams: Java(Spring), JavaFX, C++, .NET, C#, Ajax.net, Silverlight, Microsoft Expression, Microsoft Project, Team Foundation Server, SSL, PHP, Oracle, SQL, open source, desktop, web and mainframe integration solutions(Unix) in the terminal emulation and connectivity business for legacy integration (Mainframe/AS400) systems and service oriented architecture.
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Business: Teksystems–Consulting Firm (March 2005 – February 2009)
Departure reason: New Opportunity
a) Client: Cigna Healthcare July 2006- February 2009
Technical Team Lead Project Manager/Architect-Developer
(Teksystems – Permanent Consulting Practice)
– Responsible for complete architecture, development and project lead management of
Healthcare Enterprise Project/Work Collaboration system application platform
Managed the platform that was left with huge bugs from a previous consulting firm.
Designed and architected a plan to restore stability to the application by synchronizing
development, staging and production web application and databases.
Continuous client facing and problem resolution.
In charge of resource planning/scheduling.
Environment: XML, XSL, XSLT, Ajax, Silverlight, VB Script, Javascript, HTML, ASP, SQL
stored procedures, Microsoft Project Server, .NET,SDLC.
b) Client: Rockwell Automation December 2005-July 2006
Technical Team Lead Project Manager/Architect-Developer
(Teksystems – Permanent Consulting Practice)
– Responsible for designing, architecting and developing new solutions
for the client’s software licensing system consisting of .NET and Clipper environments
involved in automating manufacturing processes.
Wrote functional and technical design documents for discretionary and
new project developments.
Wrote budget plan for each project with work breakdown schedules
and time assessment for each phase.
Wrote test plans for client.
Wrote Implementation and post-production implementation documents.
Developed and implemented solutions.
Environment: VB.NET, C#, ASP.NET,XML, Visual Basic, SQL stored procedures/Transact-SQL, Visual Source Safe, Lotus Notes, Oracle (10g), Microsoft Project Server, Crystal reports, Web Services, SDLC.
c) Client: Eli Lilly Pharmaceutical March 2005–December 2005
Technical Team Lead Project Manager/Architect-Developer
(Teksystems – Permanent Consulting Practice)
– Responsible for converting major Toxicology Software systems into the .NET platform using C# (.NET) for large US pharmaceutical firm.
Project: Converting Toxicology software from VB6 to C# (.Net).
Designed, architected and coded solutions as lead player in order to meet highly regulated FDA standards of procedures. Good Automated Manufacturing Practice.
Migrated 6 legacy code projects into the C# (.Net) platform.
Solutions were involved in the full cycle solution development cycle where code
was independently reviewed and met strict quality assurance standards in order to meet client accepted deliverables. Managed multiple projects simultaneously
in order to meet different project timelines.
Wrote product support validation documentation for client.
Project development, support production fixes for C#(.NET).
In charge of resource planning/scheduling.
Environment: C#(.NET), Visual Basic, SQL stored procedures/Transact-SQL, DTS, Visual Source Safe, Oracle(10g), Microsoft Project Server, Crystal reports, IBM Mainframe, COM,SDLC.
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Business: Bell Emergis
Departure reason: Massive layoff (February 2001 – February 2005)
Premier B2B e-commerce infrastructure and telecom provider, strategically focusing on market leadership in the transaction-intensive e-Health, e-lending, e-payment, financial services and e-procurement (B2B).
Technical/Business Lead – E-invoicing Product Platform
Lead teams in designing, architecting, developing and integrating solutions across the entire corporate e-procurement marketplace platform and e-invoicing presentment solution.
Managed the information required for 1st, 2nd and 3rd level support call centre teams to allow them to meet client needs for any newly implemented solution across the entire support structure.
Assisted in architecting solutions and consulting with other developers to meet user needs and interacted with the quality assurance team to resolve any development issues and guide the transition of the solution to the post implementation phase by providing the support teams with proper documentation and application fixes to meet ongoing customer support service agreements.
Led integration team to implement our leading e-invoicing (e-billing and e-presentment) application between our subsidiary in North Carolina, our Montreal head office, our Canadian development e-invoicing team in Toronto and our data centre in Thornhill. The application used a Microsoft platform for some clients and a Java/Weblogic architecture for our new clients using the NetBeans development IDE to continuously add functionality for our development team.
Established an application communication network between core development, implementation developers, 3rd level solution specialists to provide the best customer care for clients (JP Morgan, BankAmerica, Equifax ..etc) in US and Canada by coordinating knowledge transfer and organization integration and building within the corporation.
Environment: VB.net, C#.net, XML, ASP, ASP.NET, Visual Basic, VBscript, SQL stored procedures/Transact-SQL Javascript, HTML, DHTML, Visual Source Safe, Test Director, SDLC, Java, Linux, Weblogic, Ariba(B2B,B2C), Commerce Server, Biztalk
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Other Work Engagements:
Business: Hartco Corporation (December 1988 – Feb 2001)
(CompuSmart, Compucentre, MicroAge, Metafore)
Largest national retail franchisor (distributor/warehousing) of computer software/hardware supplies/services and retail discount fashion stores (Hart stores).
Project Manager, EDI Analyst, Senior Programmer Analyst, Junior Programmer.
Environment: .NET, B2B, ERP, Implemented Oracle E-business, mainframe development, VB 6 development, ASP.Net, IBM - Cognos (Business Intelligence), Legacy to Modern Migration/Transformation projects, Supply chain integration, Warehousing management system, Sterling Gentran
EDUCATION
Note: Workforce Education/Training Courses Years (1988- Present)
ITIL Certified. Member ID: 957893 ; PMI Certified Member ID: 1036134
Over 20,000 hours of practical work experience leading and directing projects.
Knowledge in Pragmatic Marketing Framework: Product Development Framework
SkillSoft KnowledgeCenters
--- subscriber to premium online education provider for ongoing real-time access for
continuous formal business, technical development in order to increase and refresh
skills and knowledge in project management, architecture, management, software and
technology development.
Note: This self-initiating education discipline created in order to maintain an advanced leading
knowledge platform as another way to assist me as a practitioner in technology, management and project (initiation, development and delivery).
BCE Emergis (North Carolina Research Triangle Technology Training and Education facilities)
New York Education Center (CBS Building – Continued Advanced Education – Learning Tree International - .NET formal courses)
Note: Pre-Workforce Education (The Preliminary Essentials) Years (1982-1985)
Herzing Institute Technical Studies – College - (Computer Science Program)
Vanier College (CEGEP), DEC-(Pure and Applied Sciences and technology Program),(Math, Sciences, Technology) .
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