**** * **** ****** • Hialeah, FL ***** • acywkn@r.postjobfree.com • 786-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service and Order Entry Professional with over eleven years of experience in customer’s account management, data entry with error correction and processing,

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Expertise in resolving escalated customer service issues.

• Microsoft Office System, 45 wpm

DEPT CHILDREN AND FAMILY 2014

Performing interviews, approving cases food assistance, cash, Medicaid applications using different web site.

.Effectively runs drivers as indicated by completing 90% all application drivers within 2 business days and all edetermination review drivers within 5 business day from the date of application.

Manage workload as indicated by maintaining average monthly transaction.

ARCO SECURITY CENTRAL STATION, INC 2011-2013 CUSTOMER SERVICE REP to provide all customers with the best customer service.

Performing duties associated with alarms; fire and burglary.

Report processing, emailing, filing, scanning, copying, and faxing.

Opening and updating accounts.

Solving issues between installers and customer’s accounts.

Monitor customer’s alarms solving their issues and concerns.

MIAMI DADE ELECTION 2010-2011 REGISTRATION SPECIALIST

Entering customer in system updating data solving customer problems

• Responds to telephone inquiries about Absentee Ballots; describes procedures and directs questions to appropriate supervisor.

• Processing changes of voter registration

• Processed new voter registration into the Florida Voter Registration System (FVRS)

• Handles voter inquiries regarding policies and procedures for Polling Places.

• Compliance with all company policies and procedures

• Perform related duties as assigned by supervisor

ATTORNEY’S TITLE INSURANCE FUND 1998-2009 DATA SUPPORT SPECIALIST

Serve as an order entry professional for a major title company that served south Florida inclusive of Dade, Broward, Martin and the Palm Beach counties

Was promoted several times throughout the years and became the courthouse certifier. I also collaborate with quality assurance, mapping department and production Management to create strategic plans to enhance error correction.

• Increased employee knowledge by assisting with development and implementation of an error free environment limiting fines issued by the courts.

• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.

MARTIN LAMAR SUPERIOR UNIFORMS 1994 – 1998 CUSTOMER SERVICE REP

Processed uniform orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity and cash handling.

• Achieved top scoring on all phone monitors throughout tenure.

• Achieved high scoring all productivity reviews

EDUCATION AND TRAINING: BELFORD HIGH

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