JASON M. THERIAULT

**** * ****** **********, **. 95816 Tel 916-***-**** acywkm@r.postjobfree.com

BUSINESS / OPERATIONS MANAGER

PROFESSIONAL PROFILE

Energetic, solutions-based business manager with 20 years of experienced within a wide range

of industry verticals. Expertise in operations development, client relationship management,

sales and marketing, inventory management, cost control and staff development. Exceptional

trainer focused on staff development that yields higher employee engagement, increased

productivity and customer service excellence. Influencer who effectively closes new contracts

for robust business growth and expanded market share. Outstanding written/verbal and

interpersonal communications and presentations skills. Tech savvy with proficiency is a wide

range of software platforms/systems. Expertise in retail, hospitality and logistics.

TRAITS / ABILITIES:

• Focused business manager who integrates critical processes, delivers value and

consistently exceeds expectations.

• Capable business developer, sales and marketer with campaigns and efforts

geared towards expanding branding and generating more robust sales and

business growth.

• Entrepreneur capable holding P/L responsibilities and management of day-to-day

operational activities as well as bigger-picture understanding required to develop

goals and achieve mission-critical objectives.

• Strong strategic analysis and positioning abilities; ability to conduct risk/reward

analysis for quick and persuasive decision-making.

• Able identifier of individual strengths to position and maximize employee

engagement - consistently improving productivity.

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER

Total Wine and More - Roseville, CA 2015 - Present

Industry Leading Wine and Spirits Retailer. Over 135 locations and established in 1991.

(www.totalwine.com)

Brought on board to run day to day operations for a sixteen million dollar annually in

sales established location . Increase sales, maximize profit and held a key roll in the

Human Resources Department. Specialized in Wine, Beer and Product knowledge

sales.

• Integrated existing accounts as well as generating new clients to maximize sales

potential.

• Increased staff product knowledge and overall stores bottom line.

• Led and trained all new hires while maintaining a staff of 45 to 60 employees

depending on season.

• Engaging clientele through Marketing and Merchandising programs.

GENERAL MANAGER 2009 – 2015

Pete’s Restaurant and Brewhouse – El Dorado Hills, CA

Independently owned and operated Restaurant and Brewhouse of fast growing regional restaurant brand

with focus on serving quality Italian food and American Fare for lunch and dinner (www.petesrandb.com).

Recruited by ownership to turn around struggling franchise that lacked business management,

strategic direction and established operational processes. Directed company's bottom-line

through fiscal management driving P&L, inventory control, enhanced quality and customer

service excellence. Hands-on leader developing new business, driving enhanced branding

through creative marketing, networking and advertisement.

Integrated budget controls for purchasing, labor and costing; improving financial trends

and profits by 20% within first 120 Days.

Piloted daily specials and sales concepts doubling daily sales, with 5% growth in 30-day

sales gains.

Strengthened social media blueprint and advertisement footprint via Facebook,

Foursquare Check-in, etc. sourcing demand generation.

Researched industry trends and introduced innovative products and concepts to

strengthen branding and customer loyalty. Example: gluten-free menu, community events,

etc.

Trained, built and mentored cohesive teams; maintaining 80% employee retention.

SALES AND MARKETING MANAGER 2006 –2009

LTD – Charlotte, NC

Regional leader of custom Interior Design Contracting Service for high end residential and commercial

clientele known for unique and innovative specialization with creative creations.

Drove new business through client relationship management sourcing word-of-mouth

advertising and customer referrals. Conceptualized management delivery processes that

maintained positive cash flow and cost-effective products and services.

Integrated grassroots prospecting to cultivate 87+ vendor and distributor accounts

building new business 50%.

Closed contracts with tact and diplomacy driving revenue growth 15%.

Established project timetables that fostered brand identification and higher sales gains.

Sourced sales forecasts based on new and existing product evaluations.

Enhanced portfolio and company credibility via pricing analysis enhancing cash flow.

ACCOUNT MANAGER 2005 – 2006

Loveday Lumber Co. – Charlotte, NC

80 year old supplier of architectural mouldings to the concrete forming industry. The organization offers a

complete product line of wood chambers and custom millwork/mouldings coupled with concrete

(www.lovedaylumber.com).

Nurtured client relationships analyzing costs, managing orders and monitoring customer service

for 250 distribution centers, increasing sales gains 15%.

Renewed partnerships with lost accounts negotiating personal service improving price

points with a 50% win-rate.

Individually managed a 50,000 sq ft warehouse directing product production, quality

control and distribution within North Carolina.

Coordinated shipping and receiving for warehouses in Mexicali and Los Angeles

maximizing cost controls and product perceived value based on market trends and pricing

analysis, increasing profitability by 10%.

CO-GENERAL MANAGER 2004 – 2005

Jason’s Deli – Charlotte, NC

Local branch of family owned and community focused Deli/Restaurant focused on serving guests healthy,

natural and highly nutritious meals at more than 260 delis in 30 states. One of the nation's first restaurant

groups to remove corn syrup, artificial trans fats and dyes their food (www.jasonsdeli.com).

Brought aboard to train satellite location managers and enhance store branding for consistency

and public awareness throughout region. Monitored P&L analysis to establish budgets and

manage cost controls yielding revenue growth and new business development

Introduced program strategies that increased company's bottom-line 20%.

Engaged employees by standardizing processes creating a positive work environment

yielding 85% retention.

SALES AND MARKETING MANAGER 2001 – 2004

Callaway Industrial Services – Charlotte, NC

40 year old industrial services company specializing in industrial facility cleaning, industrial painting, and

epoxy floor systems and regulations (www.industrialservicesnc.com).

Created and designed website introducing online brand imprint through enhanced marketing

campaigns. Generated brand identification through store uniforms, business cards, company

logo and networking. Managed on-site warehouse monitoring inventory to optimize supply and

demand needs, and engaged employees yielding high productivity.

Clients included Phillip Morris, Tempking and major companies needing industrial work.

Increased company's bottom-line by 20%.

Analyzed P&L for budgeting, costing controls, inventory management, purchasing and

scheduling.

Maintained 85% employee retention through standardized policies and positive worker

engagement.

EDUCATION / TRAINING

UNIVERSITY OF MAINE

Business Management

Continued Business Management Training

Current and past employers

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