JASON M. THERIAULT
**** * ****** **********, **. 95816 Tel 916-***-**** *****.*************@*****.***
BUSINESS / OPERATIONS MANAGER
PROFESSIONAL PROFILE
Energetic, solutions-based business manager with 20 years of experienced within a wide range
of industry verticals. Expertise in operations development, client relationship management,
sales and marketing, inventory management, cost control and staff development. Exceptional
trainer focused on staff development that yields higher employee engagement, increased
productivity and customer service excellence. Influencer who effectively closes new contracts
for robust business growth and expanded market share. Outstanding written/verbal and
interpersonal communications and presentations skills. Tech savvy with proficiency is a wide
range of software platforms/systems. Expertise in retail, hospitality and logistics.
TRAITS / ABILITIES:
• Focused business manager who integrates critical processes, delivers value and
consistently exceeds expectations.
• Capable business developer, sales and marketer with campaigns and efforts
geared towards expanding branding and generating more robust sales and
business growth.
• Entrepreneur capable holding P/L responsibilities and management of day-to-day
operational activities as well as bigger-picture understanding required to develop
goals and achieve mission-critical objectives.
• Strong strategic analysis and positioning abilities; ability to conduct risk/reward
analysis for quick and persuasive decision-making.
• Able identifier of individual strengths to position and maximize employee
engagement - consistently improving productivity.
PROFESSIONAL EXPERIENCE
ASSISTANT MANAGER
Total Wine and More - Roseville, CA 2015 - Present
Industry Leading Wine and Spirits Retailer. Over 135 locations and established in 1991.
(www.totalwine.com)
Brought on board to run day to day operations for a sixteen million dollar annually in
sales established location . Increase sales, maximize profit and held a key roll in the
Human Resources Department. Specialized in Wine, Beer and Product knowledge
sales.
• Integrated existing accounts as well as generating new clients to maximize sales
potential.
• Increased staff product knowledge and overall stores bottom line.
• Led and trained all new hires while maintaining a staff of 45 to 60 employees
depending on season.
• Engaging clientele through Marketing and Merchandising programs.
GENERAL MANAGER 2009 – 2015
Pete’s Restaurant and Brewhouse – El Dorado Hills, CA
Independently owned and operated Restaurant and Brewhouse of fast growing regional restaurant brand
with focus on serving quality Italian food and American Fare for lunch and dinner (www.petesrandb.com).
Recruited by ownership to turn around struggling franchise that lacked business management,
strategic direction and established operational processes. Directed company's bottom-line
through fiscal management driving P&L, inventory control, enhanced quality and customer
service excellence. Hands-on leader developing new business, driving enhanced branding
through creative marketing, networking and advertisement.
Integrated budget controls for purchasing, labor and costing; improving financial trends
and profits by 20% within first 120 Days.
Piloted daily specials and sales concepts doubling daily sales, with 5% growth in 30-day
sales gains.
Strengthened social media blueprint and advertisement footprint via Facebook,
Foursquare Check-in, etc. sourcing demand generation.
Researched industry trends and introduced innovative products and concepts to
strengthen branding and customer loyalty. Example: gluten-free menu, community events,
etc.
Trained, built and mentored cohesive teams; maintaining 80% employee retention.
SALES AND MARKETING MANAGER 2006 –2009
LTD – Charlotte, NC
Regional leader of custom Interior Design Contracting Service for high end residential and commercial
clientele known for unique and innovative specialization with creative creations.
Drove new business through client relationship management sourcing word-of-mouth
advertising and customer referrals. Conceptualized management delivery processes that
maintained positive cash flow and cost-effective products and services.
Integrated grassroots prospecting to cultivate 87+ vendor and distributor accounts
building new business 50%.
Closed contracts with tact and diplomacy driving revenue growth 15%.
Established project timetables that fostered brand identification and higher sales gains.
Sourced sales forecasts based on new and existing product evaluations.
Enhanced portfolio and company credibility via pricing analysis enhancing cash flow.
ACCOUNT MANAGER 2005 – 2006
Loveday Lumber Co. – Charlotte, NC
80 year old supplier of architectural mouldings to the concrete forming industry. The organization offers a
complete product line of wood chambers and custom millwork/mouldings coupled with concrete
(www.lovedaylumber.com).
Nurtured client relationships analyzing costs, managing orders and monitoring customer service
for 250 distribution centers, increasing sales gains 15%.
Renewed partnerships with lost accounts negotiating personal service improving price
points with a 50% win-rate.
Individually managed a 50,000 sq ft warehouse directing product production, quality
control and distribution within North Carolina.
Coordinated shipping and receiving for warehouses in Mexicali and Los Angeles
maximizing cost controls and product perceived value based on market trends and pricing
analysis, increasing profitability by 10%.
CO-GENERAL MANAGER 2004 – 2005
Jason’s Deli – Charlotte, NC
Local branch of family owned and community focused Deli/Restaurant focused on serving guests healthy,
natural and highly nutritious meals at more than 260 delis in 30 states. One of the nation's first restaurant
groups to remove corn syrup, artificial trans fats and dyes their food (www.jasonsdeli.com).
Brought aboard to train satellite location managers and enhance store branding for consistency
and public awareness throughout region. Monitored P&L analysis to establish budgets and
manage cost controls yielding revenue growth and new business development
Introduced program strategies that increased company's bottom-line 20%.
Engaged employees by standardizing processes creating a positive work environment
yielding 85% retention.
SALES AND MARKETING MANAGER 2001 – 2004
Callaway Industrial Services – Charlotte, NC
40 year old industrial services company specializing in industrial facility cleaning, industrial painting, and
epoxy floor systems and regulations (www.industrialservicesnc.com).
Created and designed website introducing online brand imprint through enhanced marketing
campaigns. Generated brand identification through store uniforms, business cards, company
logo and networking. Managed on-site warehouse monitoring inventory to optimize supply and
demand needs, and engaged employees yielding high productivity.
Clients included Phillip Morris, Tempking and major companies needing industrial work.
Increased company's bottom-line by 20%.
Analyzed P&L for budgeting, costing controls, inventory management, purchasing and
scheduling.
Maintained 85% employee retention through standardized policies and positive worker
engagement.
EDUCATION / TRAINING
UNIVERSITY OF MAINE
Business Management
Continued Business Management Training
Current and past employers