Customer Service Administrative Assistant

LEENA GEORGES FATOUHI

E-Mail: ************@*****.***

Cell: 403-***-****

Summary of Strengths

-Over 10 years’ experience in administration, customer service, public relations, human resources, coordination and organization.

-Excellent assessment and analytical skills.

-Long experience working with clients of diverse backgrounds and cultures with ability to appreciate cultural diversity.

-Exceptional interpersonal skills both orally and in writing.

-Ability to work in team environment or individually.

-Strong commitment to work ethics.

-Ability to organize, manage and prioritize heavy workload, with exceptional documentation management skills.

-Strong analytical and research skills.

-Meticulous attention to detail as demonstrated in editing, reviewing and proofreading.

-Fluency in English and Arabic languages.

-Computer literate with proficiency in MS Office.

Employment History

Clerk

Canada Safeway Limited July 2015 to the present date

-Part time cashier and clerk.

Interpreter

Calgary Board of Education September 2014 to the present date

-Provide professional interpretation to parents and students in parent/teacher meetings and assessment sessions.

Executive Assistant/Company’s Secretary-General

Rafidain for Projects Development October 2005 – July 2013

Provided strategic support and supervised application of company’s policies and procedures.

Acted on behalf of CEO during leaves and absence.

Acted as Board’s Secretary-General.

Maintained basic accounting, in addition to data entry.

Maintained exceptional professional relations with 200 shareholders, founding members and clients.

Organized and participated in all Board meetings, Steering and Executive Committee meetings, General Assembly Meetings, prepared agendas, took all minutes of meetings, wrote memoranda and drafted reports, correspondence and emails.

Actively participated in conferences.

Ensured the smooth running of the office as an administrator and conducted all types of administrative and secretarial duties.

Maintained professional filing system.

Coordinated with public offices and international companies.

Carried out all types of written translations; translated correspondence, contracts, laws and regulations, in addition to interpretation during meetings and conferences.

Administrative Assistant/Translator/Freelancer

Joannou & Paraskevaides (Overseas) Ltd. March 2003 – July 2013

Carried out administrative duties.

Maintained a professional filing system, wrote correspondence in two languages.

Translated the Company’s registration documentation, correspondence, balance sheets, contracts, public laws and regulations.

Provided written translation services of company correspondence, contracts, laws and regulations on a freelance basis.

Certified Translator/Freelancer October 2000 – March 2005

Provided translation services (both ways Arabic/English) to many local and international companies, law firms, UN and diplomatic agencies.

Executive Admin Assistant/Translator

Spie Group Companies & Energomachexport (Jv) October 1992 – September 1999

Carried out full administrative and secretarial services: basic accounting, filing and document management

Translated correspondence, contracts, annual accounts, financial statements, balance sheets and reports, local laws and bylaws, documents related to company registration

Education

Bachelor of Arts Degree (BA) in English Literature, Linguistics, Translation and Interpretation – Graduate of the College of Arts - University of Baghdad.

Certified Translator by the Iraqi Translators Association (ITA) with own seal.

Member of the Federation of International Translators (FIT).

Member of the Business Counsel – Jordan.

Cultural Interpretation Services for our Communities (CILISAT) Certified.

Passed the ILVARC (Canadian Language Benchmarks Placement Test) with full marks.

Courses:

-Human Resource Management (2013).

-Business Ethics (2013).

-Business Strategy (2013).

Volunteer Experience

-I volunteered rendering translation and interpretation services to many non-profit organizations, UN humanitarian and relief agencies and missions, communities, and also volunteered in fundraising for humanitarian programs (Children suffering of cancer).

Additional information

-Received many commendations and appreciations letters from the companies where I worked, IBC Business Council and the communities that I volunteered in.

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