chef/ personal assistant

HEATHER ROBERTS

***** ***** ***** **. * - Apt ***3, Kingwood, TX 77339

Home: 832-***-**** - *********@*****.***

Employee coaching

Recruitment/staffing

Payroll administrator

Performance management systems

Records maintenance

Training programs development

Change management

Great at customer service and creating a

memorable experience

Able to defuse tense situations

Able to make and decorate many different

deserts and breads, mostly French

Decorating, and able to make many

different kinds of edible décor

Ability to handle large orders and stress

easily

General computer use including but not

limited to email, chat, and web searching

Great attitude

Technically experienced with

troubleshooting Android OS, iOS,

Windows OS (XP and 7)

Self-motivated and able to work

independently for extended periods of

time

Excellent at multitasking including but not

limited to typing (36+WPM) while talking

and use of multiple tabs/applications

Associate of Applied Science: baking and pastry

culinary institute of alan and marie lenotre -

High School Diploma: General Education

Los Lunas High School - Los Lunas, New Mexico

General Education

High School Diploma:

Gospel Light Baptist Academy - Rio Rancho, New Mexico

HISTORY

to Current Server

Cat Cora's Kitchen – Humble, Texas

Take care of many customers orders.

Manage money.

Defuse tense situations.

Prepare the restaurant for opening each day.

Helped create schedule.

Resolved employment-related disputes through proactive communication.

04/2015 to 06/2016 Deli clerk

Kroger – Kingwood, Texas

Fulfill orders for multiple costumers in a quick manner.

Costumer service.

Clean and sanitize work area.

Shut down deli.

Keep a temperature log and date log for all products.

Organize and stock for following day, including rotate inventory.

Handled understaffing, disputes, terminating employees and administering disciplinary

procedures.

Led a comprehensive safety training for multiple staff members.

04/2013 to 04/2014 Certified Trainer

Joe's Crab Shack – Humble, Texas

Trained new employees daily on the tasks and responsibilities of being a server.

Including but not limited to food safety, dancing, building a fun atmosphere for customers,

and entertaining guests.

Conducted weekly dance and crab basis classes for new and existing employees.

Evaluated quality and educated employees on variety differences so they can communicate

this knowledge to their customers.

Sole trainer and responsible for training up to 25 + employees at a time.

Organized and led a 5-day staff orientation and training to promote collaboration.

Bartender

joe's crab shack

Mixed drinks for bar guests as well as entire restaurant guests per the servers' requests.

Entertained and served bar guests as a sit-down server would.

Server

joe's crab shack

Practiced food safety and procedures including but not limited to fire protocol, safe serving

temperatures and sanitation.

Served and entertained multiple customers per table per section, sometimes as many as 10

tables with 4 or more guests each.

Addressed and took appropriate action for customers' needs based on experience and

addressed customer concerns including complaints from entire store, including other

servers' customers.

Created a fun and inviting atmosphere by enriching the customers throughout their meal

with the Job Crab Shack experience.

Handled money transactions both cash and credit cards on a daily basis.

06/2009 to 01/2012 Crew Leader

Sonic Drive – Los Lunas, New Mexico

Practiced food safety and store safety on daily basis including but not limited to taking

food temperature every 2 hours, rotating inventory and ensuring all employees washed

hands every 30 minutes.

Managed a team of carhops, fountain, expeditor and cooks throughout entire shift.

Teams consisted of 12 employees.

Assisted upper management in making money drops/deposits and counting inventory.

Served customers as a carhop and handled customer complaints from other carhops.

05/2013 to Current Personal/ Executive Assistance

Shelby Macicek – Humble, Texas

Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.

Maintained appropriate filing of personal and professional documentation.

Screened personal and business calls and directed them to the appropriate party.

Planned and coordinated logistics and materials for meetings.

Ordered supplies while adhering to a fixed budget.

Managed supplies.

Booked flights and hotels.

Researched surrounding leisure activities and food.

Packed all travel bags.

Took care of animals while boss was away.

Adhered to all dietary restrictions.

On call 24/7

Picked up everything from dry cleaning to groceries

ordered many outfits online.

Kept track of all appointments and set new ones.

Professional Summary

Highly organized and detail-oriented Assistant with more than 4 years experience

supplying thorough, organized administrative support. An Assistant who continually

maintains a positive attitude while interacting with demanding clients. Serves as the

primary point of contact for both in-house and external phone and website queries.

Highly skilled at managing complex schedules, budgeting and travel arrangements.

An Assistant who goes above and beyond basic administrative tasks and takes on

multiple projects at once. Excellent work ethic and strength in boosting morale.

Quality-focused and committed to approaching tasks with tenacity and attention

to detail.

Contact this candidate