System Administrator

Lakesha Freeman-Walls

Waynesboro, GA ***** Cell: 404-***-****

********@*******.***

Dedicated and detail-oriented professional with in-depth server and network knowledge. Utilize strong time management skills and customer-focus to meet service level agreements (SLAs) and deadlines while minimizing downtime.

Professional Experience

Savannah River Site, Aiken, SC

Jr. Computer Accounts Analyst April 2016 – October 2016

Perform computer account creations, resets, and deletions. Grants and removes access to databases tables, applications, and other protected resources.

Implemented Multifactor Authentication (smart card) access across the site

Perform computer account creations, resets, and deletions on cleared and un-cleared badges

Documented and updated processes for future use and/or training

Provides support/resolution to MFA issues in a timely manner.

IBM, Waynesboro, GA April 2009 – August 2015

Backup Recovery Admin October 2013 – August 2015

Monitor backups for assigned servers and run restores. Troubleshoot when issues arise and implement solutions.

Resolved hardware issue by ordering equipment and contracting company to install, ensuring backups run successfully and timely.

Ensure SLAs are met by serving as liaison between teams, attending meetings, and providing spreadsheets on incoming / outgoing servers.

Created ids and gave permissions.

System Admin, Field Operations April 2009 – October 2013

Provided server support in assigned area to ensure all systems were running and server was backed up nightly. Ordered, installed and configured parts. Dispatched tickets to field staff.

Managed work flow of field operations technical queue, ensuring completed in timely manner and forwarding to correct group or service desk when necessary.

Ran reports and queries, monitoring activity of technical queue in order to meet SLAs.

Provided updates to management on progress or discussed new procedures through daily work flow meetings.

DHR / CHILD SUPPORT ENFORCEMENT

Network Specialist, Swainsboro, GA December 1998 – April 2009

Managed servers, computers, printers, routers and switches. Setup, configured and updated all equipment. Created and managed login ids and email accounts for each user.

Increased productivity by implementing VoIP phones to local area network. System is still in use.

Reduced downtime by conducting hardware and software audits.

Enhanced operations as IT liaison between agencies by providing feedback in areas of expertise and implementing processes.

Increased productivity and reduced computer downtime by implementing and teaching yearly computer classes consisting of 1 to 2 staff from 12 offices. Developed training packet to be discussed during training.

Lakesha Freeman-Walls ********@*******.*** Page Two

Education

Bachelor of Business Administration (BBA), Computer Information Systems, Savannah State University, Savannah, GA

Technical Skills

Novell 6.0 server

Microsoft 2003/2008 server

Arcserve

Backup Exec

Multifactor Authentication (MFA)

Windows 7/Windows 10

Lotus Notes

Redhat Enterprise Linux 6

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